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August 2025 by Nida Noon
No message to let customers know about pick up pre paid glasses need to take the numbers , so waiting to long to get it.
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June 2025 by Gary Diaz
I received my first glasses with progressive lenses about 2 months ago. They were adjusted and seemed to work great at first, but as with anything new, that feeling quickly went away when I realized how difficult it was to focus on anything close by. I struggled trying to adjust and make it work, but I never could focus without great difficulty. Eventually, I settled on manually moving my glasses to get the focus right.
I contacted the optometrist for a follow-up, and right away he set me up with Sophia. She asked a few questions, made some adjustments, and immediately I could tell things were right. It's been a few days now and I don't have to mess with the position of my glasses, and focusing on nearby things has not been a problem.
I will definitely come in for some minor adjustments as needed, but definitely wanted to thank Sophia for knocking it out of the park!
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January 2024 by Stephanie
My family has always had a wonderful experience coming here. We’ve been coming for many years. Everyone is so kind and helpful! We love all of the staff. Especially Sophia such a kind and caring personality! Always recommend this place all of the time.
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August 2023 by Vann
I've been wearing glasses since I was 11.This is THE worst optometrist I have ever been too... How are you giving people the wrong prescription and then have an attitude about it? Shouldn't you be aware that the wrong prescription can cause eye damage as well... An optometrist?The receptionist seems unbelievably depressed (which I completely understand working there)Nevertheless, dry bedside manner. Rude. In a rush. And the WRONG prescription. How he remains licensed is amazing.Run.
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October 2022 by Dilo Wijesuriya
I had great experience with Costco ophthalmologist as I was getting contact lenses. A young doctor did the exam and helped me. Gave me test lenses and observed my vision over a three week period. Outstanding service.Fernando at the vision center helped me to order the contact lenses. Top class customer service. They know what customer service all about.
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May 2022 by Mark P.
Today is May 27 noon time I came to pick up my 2 progressive eye glasses Anel who were helping me supposed too it seems she is in a hurry, not a welcoming person. I have never had any optical person like her. It seems she doesn't like what she is doing. If you need help look for Jason or Oni those guys are very welcoming and helpful with a better service.
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March 2022 by Christine A.
I have been having a hard time with dry eyes. To the point I always feel like I have something in them. I had a great experience with Rachel Reed. She fixed it by giving me these wonderful eye drops. She listen really well to what you wanted to. Thinking about it in I wish I had did the contact example. She explains things well. I didn't feel like she was just pushing products on me. The eye glass area was awesome to I wish I got the ladies name that helped me.
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October 2021 by Ferdie Bird
5 star service from Jenny! spent the time to give me a great fit, thanks Jenny!
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September 2021 by Jase T.
Jen and Fernando are awesome! They are great employees and genuinely care about the customers' experience. In a world where kindness and patience is rare, they are both the embodiment of quality employees. I hope you treat your folks well, Costco!
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August 2021 by Vicki P.
The doc was great, very pleasant and great during the entire exam. I also found the staff to be nice also. Great prices using costco optical for contacts also.
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April 2021 by Mary W.
I always have an easy time here. Some people complain about wait times, which is silly. Unless you go to a private practice, if there are a lot of people in at a time, you have to wait. Get over it. The staff is very friendly and helpful. Eye exams are a breeze and checking out and getting adjustments are simple. Great prices, decent selection on eyewear.
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August 2020 by Carrie F.
It’s a good store but the only thing that I have a problem with is the gas station they only except cards not money so if you have money u can’t go there even though your a member that’s not right you should be able to use both money and cards not just cards
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June 2020 by Pat L.
My husband and I went to Costco in Concord, CA to have an eye exam and to get new glasses. I had just had an eye exam and new glasses just a few months ago at Lens Crafters and had to return several times because the glasses just were not correct. I told them time after time that my vision was not clear but they kept telling me that it takes time to adjust to new glasses. I have worn glasses for over 50 years and it has never taken more than a few days to adjust. This was weeks. So off to Costco I went. The eye doctor there examined my eyes and stated that the prescription was no where close to what it should be for the lenses in my glasses. When I went out to be fitted for frames the person (Susan) that helped me explained everything about how the size of the lenses would affect the way I saw through them. This is something I had questioned at the previous place but it was never explained. With Susan's help I selected two pair of glasses as did my husband. As promised we got a text one week later and picked up our glasses. I couldn't believe but I actually put the glasses on and they were perfect. I could read small print and could actually see distance clearly. That is something I had not been able to do for the last several months. My husband's glasses were equally correct. Thank you Costco!
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January 2020 by ann a.
Rose Stewart optometrist at Costco is rude, has no personality. Very bad experience. At least she should show some caring.
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January 2020 by Deborah Erchul
Prices are so much better here and great service. Go check out prices at other places then go to Costco. Costco is half the cost.Other places con you into 2 glasses with extra charges for all the other stuff.
