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February 2024 by Nasa C.
The California Ballroom is a very lovely setting for our annual ABIA UNION Mother's Day Dinner and Dance. Paul, the Sales Manager, is outstanding and goes beyond our expectation to ensure that our event is memorable year after year. Paul and his crew treat our 150 guests with great professionalism and care. As a result, more than 50% of our guests look forward to spending the night before and after the event. As a key member that coordinates this yearly event, I am eternally grateful to work with Paul Policarpio and his crew. I would highly recommend that your organization use the Concord Plaza Hotel for events, work with Paul, and do overnight rentals to relax afterwards.
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February 2024 by Lee L.
I had made a reservation and ended up canceling the next day because it wasn't very comfortable, and it was dirty, old and outdated, and above all the customer service from the manager it's the short bald guy was so horrible and shitty. There was a big event going on and I couldn't hear him, and he didn't even offer to give me a receipt From my transaction, so when I asked for a receipt, he told me to calm down. I was gonna get my receipt and get out of his hotel !! Are you serious? I had to ask for my receipt so I can make sure that I'm gonna get my refund back and then he's telling me to get out of his hotel because he's extremely rude. He did not ask me if there was anything wrong with my stay or if there was anything that they could've done to make better accommodations. That is not should be burning an establishment and talking to customers that is extremely rude and unprofessional. I would highly not recommending ever coming into the shitty piece of crap hotel especially if you want to be treated so poorly. She wasn't even trying to get me his name or any kind of information because he needs to be fired. He made my experience even worse and shouldn't talk to people like that when all I wanted was my receipt and a copy stating that I was going to get refunded!! RUDE DISRESPECTFUL BALD MAN ITS NOT YOUR HOTEL AND ITS OLD AND GROSS . NEVER AGAIN !!!!! HORRIBLE Customer service from the manager
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December 2023 by Ardis G.
The location is convenient or I wouldn't stay here. The rancid pot (cheap marijuana) smell permeates the hallways and elevators. At least our room didn't have the smell as it was nauseating. The carpets and furniture need updating and I could deal with that, but the smell...doesn't management recognize this? Inconvenient as well to not have a restaurant open for breakfast or lunch and you take your life in your hands walking across the street to Starbucks. Parking is expensive and the young man at the front desk couldn't figure out how to correctly key our card to work at the parking gate. It required three trips back to the front desk until another woman at the desk was able to do it correctly.
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December 2023 by Nick S.
My friend from out of the country booked this hotel because it said it had an indoor pool. It does, and it's very beautiful inside the lobby of the hotel. Feels like a tropical paradise. The pool however was closed. I'm giving this review 2 stars based on the lobby alone but otherwise the stay was a nightmare.. The fridge in the room didn't work so they switched us rooms. The second room smelled like an ashtray and my friend couldn't stand it so again we got our room switched a 3rd time. The room was finally ALRIGHT. It was not nice, but the sheets were fairly clean and everything worked. The carpets were DISGUSTING! We found a dead cockroach in one of the drawers. The couch had a mystery stain on it. The curtains were funky. Everything felt and smelled like it was 60 years old, like your grandparents house. The people next door were having some kind of tweaker sex party going in and out all night long blasting music and screaming and moaning. Kids were running up and down the halls screaming. Almost every room had piles of trash outside their doors for pickup which is gross. The door to enter the hotel wasn't locked so no need for a key card. The elevator didn't work. Parking was expensive but it's okay the people hanging out in the parking lot at night are there to watch it. We were ready to check out.. No other hotels in the area had availabilities and the ones that did were crazy expensive. I don't recommend anyone to stay at this place!
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December 2023 by Weam Suwaed
I liked the check-in process. They guys at the front desk were nice and welcoming. Rooms are clean and organized, the Property huge and clean.Rooms: Clean, decent size, and bathroom is clean but small.Food & drinks: There are restaurants in the property.
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December 2023 by Frederick Brice
I enjoy this hotel quite a bit. Just a shame the bar area was closed at this time. They serve a really good wagyu burger and chicken wings. Overall comfort is good.
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December 2023 by Phillips Malcolm
good . I had a fantastic family vacation at this hotel. The kids enjoyed the pool, and the family-friendly atmosphere made our stay stress-free. The hotel's proximity to attractions and entertainment options was an added bonus. Highly recommended for
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December 2023 by najahshanae
Location is great but couldn't even stay a full night. My family of 4 had just gotten settled in when we saw a roach. They offered to switch our room on the same exact floor just to find roaches in the second room. My family was so disgusted and uncomfortable. We had to leave fast before we tracked any of them back to our home. So unsanitary, and I hope they get fumigated soon.
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December 2023 by Caj Richard
The front desk staff was very unfriendly, and my room was inundated with ants, especially the bathroom, toilet and on the towels. The couch had holes and stains, the desk chair looked like it had been clawed to death by a street cat, and the pictures on the wall had obvious water damage. Overall, just gross!
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November 2023 by Jaydee S.
If your cool with ratchet kids running around hotboxin a room then this is the place to be. We walk back to our room in the evening and all we hear is loud music as well as the smell of some bammer weed (damn at least smoke the good shxt lol ) the smell ran through the whole damn hallway and even had our smoke alarms goin off at like 0200 am (damn i guess we gettin high too lol) Unfortunately staff cant do anything so it is what it is.
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November 2023 by jessica kuester
I stayed here this past weekend. I am very upset. My husband and I bought food and stored it in the refrigerator. Our checkout time was at 12. We stepped out of the room in the morning for 45 minutes and when we returned at 10:45 our room had been cleaned and our food thrown away. We hadn't even checked out yet. When bringing this up to the front desk, they offered me a candy bar. That doesn't make up for the $50 in food they threw away. Food is so expensive, this was really upsetting.
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November 2023 by Lidia Villegas McCall
This place needs help. It has a lot of potential but it’s severely lacking in service and must be updated. The bar and restaurant were closed everyday even though the sign said it would be open. A large wedding party was staying here so we all expected to have dinner and drinks here and were shocked to find out it was closed even on a FRIDAY NIGHT!! The single pane windows didn’t help with the noise from the private airport noise behind. There is NO HOT WATER only lukewarm so don’t expect to take a nice shower and relax after a long flight. They do have a good bed and pillows but no down covers and the heater is noisy. Thin walls too so again this hotel must be updated. Great potential with the indoor plants and indoor setting but it is not worth the stay if you can’t enjoy the landscaping with the closed restaurant. Oh and I almost forgot.. the backside of the hotel is a popular hangout for people with nothing to do on weekends but play loud music in their cars past 11PM. So with that said I will NEVER STAY HERE AGAIN! EVER!!!
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October 2023 by Brigitte Nichols
Stayed 6 days, got the room cleaned twice. Shower was very hard to turn on. Towels where too rough. Room key did not work at parking lot several times. Will not stay there anymore. Would not recommend.
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October 2023 by Christina Z.
do not go here. i can back after working a gig my bathroom floor was flooded i thought my dirty carpet was flooded too and the bathtub was full of dried up old shit poop....no prob i'll request a new room on a higher floor since i'm on the first floor...fernando bd his security says no no ko a third time cuz im noce and a passive person i let shit gi over me byt theres literally shit on my bathtub floor fuck this place im ficking pissed oct 1,2, shit is awful 2033
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September 2023 by Molly F.
Very good customer service. Very very nice place to chill. The lobby has a little river, koi fish, and live plants everywhere. Hot tub was nice and clean. The carpets were dirty with stains though. Need to replace carpet, and re- grout the tile in the shower. I'm not going to let it affect the stars I give it. One thing that bothered me was late at night, a security guard was patrolling the Lobby below, our window was open and he yelled up at us "are you guys smoking in there?! You can't do that!". We had literally just walked in from smoking in the parking lot. Why would we smoke in our room, if we were just outside smoking? And why yell at us and assume. Yelling up at someones window, because it's open and I'm looking out at the lobby? Mind your own business! and it was un-professional and intrusive! It made me feel like my privacy was invaded and thst I couldn't look out my window. The other security guards were friendly and cool but not that one! It ruined my mood, too. Other than that, front desk workers were very pleasant and helpful.
