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April 2024 by Brittany W.
Yesi was very kind, this is my initial review until I can update. I received a couch with two chairs. I did not receive the side table I paid for and what is worst no one could tell me when it would be delivered. Not only that the delivery drivers scratched my brand new floors, In my new home! My home was just built in October of 2023 I moved in November 2023. The delivery drivers scratch the floors!!!! I do not recommend allowing their delivery service! They bring the wrong items and will damage your home.
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April 2024 by Alan P.
A shitshow, clusterfuck. The perpetual signs in the window "Going Out Of Business" Are your first clue that something is terribly "off". We gave them the benefit of the doubt. Gave the place a once over, sucked-in by decent-seeming prices. We were very much keen to swap our sectional for something a little different. Found a sofa and loveseat, they were happy to sell it to us, then the problems began in earnest. First the delivery was delayed not once, not twice, and always after assurances. You would find out the day of, lame excuses, followed by another hazy target, and more lame excuses -- can't talk to Hamsa your sales guy, you have to call the delivery guy and once you do get through which may take some serious persistence and fortitude, he doesn't have the word from the sales guy and it's an epic clusterfuck but wait it gets worse. The delivery finally came and the guys scraped some of the finish on the way in. But it gets worse, we decided that the love seat didn't fit. So we made arrangements to return the love seat. Same saga then starts all over again only in reverse. So this loveseat sits in our living room for another 3 weeks while these guys try to figure out how to retrieve it .... And there's a fee to return it but that's okay there will be a balance that gets refunded. The refund then takes weeks and weeks of nonstop hounding they say they'll call you back and they never do .... Don't let our misfortune happen to you! Steer clear of this black hole of a place. With your sanity and wallet safe.
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February 2024 by Martin M.
Beware! Scam alert! This pleople will promise you the best and will deliver trashed floor models. You will spend money and time in return of dispoinment. Had to return everything i bought, because i paid for new items and got used. The sales person in store was being rude, there was a persn on the phone who was yelling at me when i was trying to explain what was wrong and damaged. Did not get my money back upon return of the furniture, even though they said they will do that. It is the first time i have such a bad experience with a furniture store and would never recomend the store to anyone. Also, want to make sure more people know, so they don't loose their money.
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February 2024 by Iliyana I.
I had the worst experience with this business ever. I was never lied to this way before. So disappointed! Almost four months ago we moved to a bigger place and needed furniture. Went to DFW Furniture at Concord and bought what was supposed to be new furniture. I asked specifically and was assured from Yesenia that everything will be new. Waited a week and got a part of the things we ordered, only to see it was covered in dust and used as floor samples. From there it was conversation and trips to the store back and forth. She tryed to convince us that we agreed to buy the floor samples, which was not true! The receipt was for regular items, not sale or clearance. Then more stuff arrived and of all 5 big items and 4 chairs, only one item was new. They offered me a check for $300 for two of the items as adjustment, which I kept as a proof that I got lied to the first time around and never deposited it. They promised they will send us brend new items, when they have the thems in stock, as long as we keep the scratched old ones. I was not happy with it, nor was my husband. We simply wanted to move in our new place hassle free and not deal with such a thing for months. All their drivers were unhappy as employees of the company and complained about the things they go through with the company. Their dispatcher Raul was very rude to me on the phone. They said he was rude to them all the time They also told us that it was a normal practice for the company to promise new furniture for exchange of the floor samples they intend you, but that exchange never happens. They make you keep the old ones as you are too tired of dealing with them and just let it go. I got in touch with a manager Shaun and Hamza, both were helpful and promised they will give us all the money back. Of course, we returned everything too! We paid with more than one card. As of today, they did not return all the money. I was trying to resolve the issue the normal way and was more than patient, but it didn't work. My bank told me that they didn't return any money back to the bank and the business claims they did. I filed a claim with the bank, but DFW wouldn't return the money. I'm never writing bad reviews! This one is to protect whoever want to buy furniture from that business not get tricked and frustrated like us for months!
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November 2023 by Fcf R.
Worse furniture company I had the displeasure to deal with! I placed an order from their website and they charged my credit card but never delivered my order ! The Muslim guy in charge of online order never answered my text or returned my call when I attempted numerous time to reach out. I called the store to inquire about my order and they did not want to help me sort things out. They were quite rude in my opinion. STAY AWAY FROM THIS PLACE!!!
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October 2023 by Kat Moore
Yesi was amazing! I was all over the place trying to decide and she was really pleasant about it and running back and forth for measurements and prices. Very good experience
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August 2023 by Patricia Perry ..
We found the perfect sofa with built in chaise there. The girl that helped us was very helpful and professional and had the sofa delivered quickly. I would especially like to commend the two delivery guys, Anthony and Tone. They were able to figure out how to get the sofa pieces in the house even though the sofa was too big to fit through our small doors, and one was recovering from a foot injury. They set up the sofa exactly as I wanted while making me laugh the whole time. Great job guys!!!
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July 2023 by Sabrina J.
Do not purchase anything from these CROOKS!The customer service was amazing while my mom spent over $7K on a sectional, kitchen table set (with chairs), coffee table, lamp, and bed. The interaction she has had since with the sales associate and "owner" have been short of amazing! The bed my Mom picked out makes a loud noise when operating it. She purchased an adjustable bed for the purpose of relaxing, but there is no way to relax with such an annoying, loud noise. What was their suggestion? To put a rug under it! My mom even sent a video of the noise and there's been no follow up. The kitchen table that was delivered was not the right table. In addition, the table they did deliver wobbles and so do the chairs. When delivering the table the drivers scratched up my Moms BRAND NEW kitchen floor. Side note, my Mom just remodeled her kitchen! Solution? Oh, they will just do a "repair" and add a piece to the table that is supposedly missing. Oh and the drivers miraculously put it together WRONG! And left all their trash behind after "assembling" it. The lamp my mom purchased?? BROKEN BULBS! The same drivers must have dropped the bulbs because once my Mom turned the lamp on she noticed the broken bulbs. Still no replacements given or delivered! More promises to replace! Zero follow through! The coffee table she purchased has SCRATCHES ALL OVER it!! With so many issues, she should have been offered a refund; but instead, she's only gotten the run around with a ton of broken promises! The owner told my mom "you got what you paid for" and hung up on her face. What a terrible way to do business and she definitely did not get what she paid for. BEWARE AND STAY AWAY FROM THIS PLACE!
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June 2023 by mzkimbo
I went to “visit” some furniture that I’ve had my eye on, checking measurements, colors, configurations and what not and Robert has always been very helpful and friendly. I mentioned to him that I also needed and electric fireplace and he showed me a couple they had on sale that were perfect.
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June 2023 by Teresa Garcia
Had went to another place and was not greeted or helped at all so we left. As soon as we walked in here we were greeted and helped right away by yesi haven’t received our furniture yet but customer service is always amazing purchased our previous couch from here in 2020 also.
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June 2023 by M D
Amazing customer service from Hamza. Will be back in the future
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June 2023 by A B
Hamza was incredible. Professional, knowledgeable, resourceful, and fast!
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May 2023 by Adam
I recently purchased some furniture from DFW Furniture and had an excellent experience! From start to finish, the process was seamless and stress-free. I have to give a huge shoutout to Hamza, who served as my salesperson throughout the transaction. He was incredibly knowledgeable about the products, patient with my questions, and provided excellent recommendations based on my style and preferences.Hamza went above and beyond to ensure I was satisfied with my purchase, and I truly appreciated his friendly and professional demeanor. The entire staff at DFW Furniture was helpful and accommodating, making the whole experience a pleasure.The furniture itself is also fantastic! It's high-quality and beautifully designed, and I know it will last me for years to come. Overall, I highly recommend DFW Furniture and Hamza as a salesperson. If you're looking for a stress-free furniture-buying experience with exceptional service, this is the place to go!
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April 2023 by The Offer Up Shop
This furniture store is one of the best furniture stores across the bay. Came in about a month ago and was able to find everything I need. Hamsa was our salesperson. Extremely accommodating and helpful. Bought multiple items and he included a rug for free. Would 100% recommend to everyone that lives near by. Also delivery team is wonderful!!
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April 2023 by Shayla McLoyd
Got my entire new apt furniture there. Gave me a good deal
