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March 2024 by Ms. M.
They have never failed me. I take all the family vehicles to them. They are honest and reasonable.
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March 2024 by Austin L.
Did not address my concerns, disorganized, wait times SEVERELY underestimated. Basically told me what they thought I wanted to hear to buy more time, none of which was true (I'm a mechanic but the warranty company form the car I bought authorized only Firestone for repairs, convenient). Horribly disappointed with quality of work, communications within the shop, amount of time for repairs completion, cleanliness of vehcile once returned, professionalism needs to go a great distance from where it's at to resemble a "professional" shop. Would strongly NOT recommend.
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March 2024 by Robert P.
I needed a tire repair and called before 9am. I was told it was best to make an appointment and was given earliest available at 3pm. I arrived on time and when I asked when to expect the work completed I was told it would take an hour to get to it and another hour to do the work. I asked why I was told to make an appointment and the clerk told me to look and see how busy they were. At 4:30 my car was still in the parking lot and another customer sitting next to me was on his phone explaining his frustration at having his appointment at 2pm and still waiting for his car to be brought in to the shop for a tire repair. I immediately called Les Schwab and got right in. The tire was repaired at no cost (Firestone was going to be $20+) and I was on my way home at 5:30. Firestone is joke!
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March 2024 by Marco C.
Made an appointment for a tire puncture repair, rotation of tires and a windshield wiper blade for the rear. Tops should have taken 1-1.5 hours. Took them 2.5 hours to do the repairs. My last time ever coming back here. Don't waste your time. Bunch of kids running an adult business.
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February 2024 by Steven F.
Recently I had to have one of those donut spare tires mounted on a wheel. Initially it sounded like it would not be possible. The great thing is that their team works as a team. One of the other team members asked me some questions about the size of the wheel and tire. Informed me that those donut spares don't need to be balanced and it should be ok. He came out to the car, helped me with bringing in the wheel and tire... had the work done right away (took about 15 minutes) and off I went. This level of service and team work will bring me back. Told them I may need a few batteries in the near future. Ah... the benefits of great customer service and getting the job done right and right away !!! Good work guys!
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February 2024 by Shelly D.
This used to be a good place many years ago.. now there's always a different person in charge at the front counter. Last time I came in they told me I needed over $1,500 worth of work done on my car. But they failed to tell me I needed work done that I knew I needed done. They cannot be trusted I will never let them touch my car again. Who knows if they even did the oil change right or the tire rotation. They just have young guys working there that like to goof off or complain. You guys are really good at losing business
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February 2024 by Belal B
Customer service of a used car dealership
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February 2024 by Shane
“Hi ~ I've been going to this Firestone (Contra Costa Blvd.) for many l-o-n-g, wonderful years...I've always received such excellent care (both my car & me).The staff is so kind, thoughtful, patient, knowledgeable, professional, diligent, respectful, & friendly :-)Everyone is highly trained & experienced. They diagnose & repair perfectly, each time.I can't imagine ever going anywhere else, & hopefully will never need to...Nick, the Store Manager, & Omar, the Service Manager run a tight ship, with both of them being so efficient, keeping things moving, yet remaining incredibly patient with the customers.I'm so impressed by how they interact with people, with phones ringing constantly (which would drive me crazy...).Even when things get so incredibly busy (pretty much always...) they remain calm & focused.The sales associates up front, along with the service techs are also equally amazing (especially with such great role models as Nick & Omar to follow).I want to include the names of all the guys who have at some time been such a blessing to me: Arman, Carlos, James, Eric, Chester, Chris, Nathan, Marko, & Ray :-)I truly feel that this is my Firestone Family, as they make my time there so special, while caring for my car (& me).If you're in need of repairs/upkeep, this Firestone's the place to be!Peace & Joy, in & through all ~ Cindy :-)”This sounds like maybe Cindy has been having affairs with everyone involved here!Wild #BetterBusinessBureau
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February 2024 by Trish Mayes
Nick was awesome! Great customer service, very pleasant to chat with and was handling multiple customers due to short staffing. Work was completed on time, too :)
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February 2024 by Will O ..
The two tall men I believe it was Elias and Omar really were really knowledgeable in helping assist me with a solution that helped me out a ton. Couldn't be more grateful for their amazing work.
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February 2024 by Linda Powell
We came to Firestone an hour before closing on a Thursday to get price and availability of a set of tires. We were helped by Nick. What we needed was not in stock but he showed us several tire styles to choose from, ordered what we chose, and scheduled the installation for the following day. The work was completed the next day and we’re very happy with the service, the tires, and the lifetime warranty for the alignment. Thank you Nick. Great customer service.!
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February 2024 by Krystle Bartlett
Easy appointment services, the man on the phone was polite and helpful. Nick and the team are good people! Taking care of us in a timely manner. The update calls very much appreciated.
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February 2024 by Felecia Ann
I watched a worker of fire stone give outstanding customer service. when it was not easy. Brenda is her name at Sun Valley Mall location.
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January 2024 by Ellis B.
Amazing service and incredibly efficient the Store Manager Nick is extremely knowledgeable and handled my warranty issue with ease highly recommend this location for all your car needs
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January 2024 by J T
I would like to Thank Nick and Brenda also their awesome crew for resolving my car issues and with out an appointment making it happen. I appreciate you guys and thank you for the great customer service ?.
