-
June 2023 by Peipei
This location is closed. We reserved a car from Hertz to return at this location and found this location to be permanently closed.
-
June 2023 by Vivian Lai
This location is closed. We reserved a car from Hertz to return at this location and found this location to be permanently closed.
-
May 2022 by Frank F.
I feel badly about writing this review. I'm rarely disappointed but feel I have the responsibility to warn others. Both Vanessa and Javier are nice but the company is not honest. Because my car was in the shop 1.5 blocks away at Kee's Auto Body (excellent!!!), I used Hertz. Both Vanessa and Javier, on separate occasions, said policy was to pick up the rental at Kee's when the car was repaired. On the day of my contracted car rental return, I notified Hertz, Concord in the morning of the car rental return, left the rental car at Kee's in the afternoon and drove off in my car. I got 3 monthly bills later from Hertz claiming the the car was returned 3 days late. After each bill, I called Hertz. Each Hertz representative agreed the extra billing was wrong and that the problem would be resolved. Nothing happened because I continued to get bills. A collection agency contacted me. I very very very frustrated.
-
October 2021 by alfredo pedraza
Took no time to get into my rental
-
March 2020 by Andre Johnson
Great rental place for me as a gold member
-
January 2020 by Debra Aaron
Always has enough vehicle and choices. Very friendly and felt that my visit was appreciated
-
December 2019 by Martha Berrios
They are great excellent service Wendy is great
-
October 2019 by Red Saiyan
Uber anyone?
-
September 2019 by jess l
good LORD SO BAD!!!!! i was on hold for about twenty minutes! i never got a call back about a car??? what the hell is wrong with this place? close it down!
-
September 2019 by Lyna Maka
The worst customer service of all the Hertz I’ve been to, decided to give them a 3rd chance after a couple of years not using their services and they are still the worst Hertz service out there.
-
August 2019 by Kimberly M.
Absolutely horrible customer service. We flew in via jet suite, made a car reservation over a month ago, when we arrived the car was not ready. Car needed to be washed and gassed up. The individual we dealt with had terrible attitude and told us if we didn't like it to go somewhere else. We rent cars all the time for business and NEVER have we dealt with such unprofessional behavior. This location is absolutely horrendous. If a reservation is made the car should be ready to go at the time stated. Additionally, the last thing we should be subjected to is attitude from an employee who is not only incapable of being kind when I asked if there was another class of car ready but also tells me if I don't like it go someplace else. Oh! And they couldn't find the gas card to fill up the gas tank. Unbelievable!!!
-
July 2019 by Rachel J.
Brittney and Bria are Awesome!!!! They get what customer service is all about! They need a raise!!!! Best, Rachel Jones AW Collision of Concord
-
July 2019 by Jessica A.
Brittany and the entire team were so kind and reassuring. They held the car I requested until I could pick it up and made the whole rental process a breeze. The car was clean and in excellent condition. Great, friendly customer service!
-
June 2019 by Guy Grove
Just picking up cars to be worked on .. cars are in great working order most are with in 2years old .. drive knowing you won't break down and safe on the highway ..
-
June 2019 by Frank
I reserved a car for Friday June 7 and was assured a car would be available. When I arrived to get the car I was told there were no cars available.
