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March 2024 by Greg J.
This location is strange, terrible, I hate going here. Not a lot of (I can't think of any right now) businesses that I hate going to, and I love Home Depot, but hate this one location. I'm a contractor, at at Home Depot's several times a week, often multiple times in a day, spend thousands there monthly. I've been to between 50-100 different Home Depot's and this is the only location I've seen that decided to jump outside of the box and make a completely different layout (with some aisles perpendicular, creating a convoluted maze instead of having the easy and straightforward aisle accessibility that ALL of the other Home Depot's have). Plus checkout is ridiculously slow, this location is just a time sink. It's definitely not for pros at all, maybe browsing shoppers that like to have all of the shiny fixtures presented to them first like it, but this location is not at all for working people / pros. Saves time to drive to the Martinez location (which is just a regular old, dependable and predictable Home Depot) instead.
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February 2024 by Cezar T.
This is by far the worse of the worst! I have had at least 3 encounters with employees and I was treated with utmost disrespect. I have spent so much money as a Pro account holder and they treat customers like piece of crap. Tonight a recent encounter with Omar - left me so disgusted. he was so rude even the people in the line had to shake their heads as he treated me rudely. Management should invest on classes how to treat customers- without customers you won't stay open. I'm putting a 1 star because there's no 0
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February 2024 by Benjamin Rowland
I just spent an over an hour on hold. The gentlemen at the pro rewards desk was combative and rude. Basically hung up on me after all kinds of ho humming and excuses about why he was unable to help with a basic order. I'll be moving our entire company accounts over to Grainger to avoid customer service like this.
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February 2024 by J Z
Are their employees Volunteers?!? Cuz not one knows where there are supposed to be, and lack any knowledge of their surroundings
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February 2024 by Brian A.
I wasn't expecting to review Home Depot. But my last interaction I just wanted to share as it really was amazing. Customer service on multiple levels. It had been sometimes since I use my Home Depot card and that was not an option while I was shopping online. I did reach out to the customer service line and the gentleman was very helpful pleasant Was able to find me easily and we had a wonderful discussion. I added a fairly significantly priced item to my order at that time mainly because I just felt comfortable. Customer Service on the phone call was above and beyond. Now I had set both of my orders it had to be split, because the large one was coming from a different warehouse For delivery. A smaller order of some galvanized roofing material and a couple other things I set up for delivery. It was easy it was very inexpensive and it was at my house before I woke up look I've got access to trucks if I ask, I do have a utility trailer. It's kind of a pain in the you know what to hook up and get down there and get back home absolutely, wonderful experience with that delivery now I am able to jump to work first thing this morning with everything that I need. I will continue to shop at Home Depot. Thank you for the great service.
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February 2024 by camillus b.
Staff turnover here is very high. Never see the same face from one visit to the next. I also notice that product supply is an issue with empty bays.
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February 2024 by Roman Paolino
First thing I love about this store is the Veteran/Military Discount Program and how it keeps track of my transactions. The staff is very friendly and helpful here. Self-service check outs are a plus. The parking lot is clean meaning not billion carts everywhere and no debris to trip over. Prices are good and affordable. Sales are frequently and competitive.
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February 2024 by Xerx Qai
It is improved a lot in the past few weeks. It is cleaner and more organized compared to past. The checkout line sometimes get very crowded.
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February 2024 by Stacy B.
Went to Home Depot to buy a kitchen faucet and was going to try to install it myself, not knowing anything about installing a faucet but was going to give it a shot. However, asked how much it was to install using Home Depot. The price was very reasonable. so had them install. They arrived a couple hours later and did a great job installing my faucet. They had to install new on and off valves so there's just no way I could have done it myself. So worth the price. Job well done.
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February 2024 by Brandon S.
Waited for almost an hour for help getting into a cage for a battery. I asked 3 different employees who said they would be back and I never saw them again. When I finally did find someone the told me the aisle I needed and the stopped fallowing me half way there. I ended up leaving
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January 2024 by Evan P.
I came here because of the recent positive reviews, and although I had a very good experience with one employee here who assisted me in getting a drill, it took over 20 minutes to get a pressure washer because only two employees knew the code to unlock it, and none of them were anywhere to be found. I had to go to the customer service desk twice and have them call people to unlock it, and it still took that long. When both of them finally arrived (walking together, even though I just needed one), one of them was kind and the other had a dismissive attitude, as if I was bothering her by asking her to unlock the cage so I could get a pressure washer. A Home Depot trip for 5 items should not take 40 minutes.
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January 2024 by Chris Muravez
This location is crowded, chaotic, and disorganized. The parking lot is a Kafkaesque labyrinth that makes you question your own sanity. Inside, many of the aisle labels don't match what's actually there, there's like 5 different locations for concrete, they let the air fill with dust creating a health hazard for both guests and employees. For some reason they had 25-30 employees on the floor, which is more than you'll find at Lowe's, but they don't clean anything. The only thing working to their favor was the checkout clerks, friendly and quick. Still, I'll go Lowe's from now on, at least there I can find my way in and out of the parking lot and won't have to jump through 15 hoops to get my veterans discount.
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January 2024 by Rochelle Wilson
They didn't have what I needed in the store so I had to order it. It took a week to get here which was a little long.
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January 2024 by Rebecca D.
After moving all day and exhausted my husband sent me to Home Depot to get supplies before the sun went down...lost and confused not knowing where to go and just down with the day Rigo must had seen my face because he came over and said if I could use some help...boy did I...not only did he tell me where to go he said don't worry follow me and helped me pick out my wood and loaded it on my cart and guided me where the rest of my items needed was....Rigo made a huge difference not only helping me but helping me to not be frustrated....thanks Rigo a little bit of kindness goes a long way and after a long day of moving I so appreciate your help and kindness!!!!!
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January 2024 by Kevin Van Lohuizen
Theft is so bad there, many things are locked and can take a while to get assistance (especially tools). The parking is very limited, partially due to the large number of people parking and looking for day work.
