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July 2025 by Two Bees
After finishing my Field Service in Pleasant Hill around noon, I noticed my dashboard showed low tire pressure (17 psi) on the front driver’s side. I stopped at a gas station to fill it, only to realize the issue was actually with the back tire — a large nail was stuck in the back driver’s side.
I brought my truck to Les Schwab, and even though it was a busy Saturday, they accommodated me right away. The team was honest and upfront, letting me know they were packed but would have the truck ready before closing at 5 PM — and they delivered on that promise.
Huge shoutout to Christian, the technician who worked on my truck. He did an awesome job. You can tell Les Schwab prioritizes safety and great service, making sure you’re safe on the road. Grateful for the professionalism and care!
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July 2025 by Liliana Gonzalez
Don’t waste your time. Needs NEW manager. Made TWO appointments for TWO vehicles for today, with 5K ready to spend.
Online confirmation says to drop off by 9am, “pick up by 6pm”. We arrived and checked in at 8:15 am, hoping to have a brake inspection feedback according to their signs “fast & same day brake repairs”.
By 10:15 am I watched people walk in and get out, my car was still parked on the lot. After 2 hours of waiting I asked for how much longer just for the inspections? They pulled my first car in. By 11:20 am the first car was “done” claiming no repairs were needed. I asked about the second vehicle, they said I had to drop it off at 6 pm for a next day pick up. & they suggested I should leave and wait for a call ..LOL When I pushed that my appointments said otherwise, per “manager” Nicholas, they weren’t going to honor that. We asked for our keys & left. Take your business elsewhere. Save your time, energy, and money. This team doesn’t want to build customer relationships.
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July 2025 by Leah Sassaman
I had a wonderful experience here. I had a pre trip inspection and tire repair done and service was quick and a great price. The staff were very friendly and helpful. Highly recommend!!
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June 2025 by Charles Burchell
Wife took her car in on Saturday. Except for the long wait time getting her car back. The service was exceptional as always at the Concord, Ca. location
C.Burchell
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May 2025 by Terry Spidell
The best service I have received from any tire shop in 30 years. You guys are amazing.
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April 2025 by Sarah Anderson
I brought in my 2013 BMW X3 xdrive28i for four new tires, an oil change and an alignment. I needed to get to work at 12:30 so I made an appointment for 9am. Changing tires and doing an oil change takes maybe 30 minutes to an hour. The alignment takes an hour. So I was expecting everything to take 2 hours tops. It took them 6 1/2 hours. I had to get a ride to work and a ride to the shop when it was done. Then when I asked why it took so long, the excuse was that the line for the alignment was long. I had an APPOINTMENT. That means that unless someone with an earlier appointment comes in, my car should be first in line and finished first. Don’t bring your car here unless you have all day to wait to pick it up. And when I finally got my car, the tires looked terrible. I was expecting my BRAND NEW tires to look new. They were all nasty and scratched.
Edit: Immediately after I drove my car away from their shop, my car told me that my drivetrain was malfunctioning. I brought my car back the next day and they claimed that they couldn’t have done anything to my car to cause that and to take it to a BMW shop. They also claimed that my car had other issues regarding the battery and traction control, which was a lie since my car would have had warning messages on my screen. I took my car home and did a once over and noticed that a vacuum hose was disconnected. It was right next to where you change the oil so one of their employees was careless and knocked it while changing my oil and didn’t reconnect it.
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March 2025 by Chris Soukoulis
Les schwab Concord is my go to for all.my tire needs the staff and the mechanics are fantastic
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March 2025 by Matthew Miller
Took 3 hours wuth appointment for new tires and an oil change. As they were finishing the tires after 2 hours they said they just got the oil filter and will start on that now. Took another hour. Charged me 50 extra per tire when I can find them for 240 anywhere online and it was 290 there. Other than that great service. Also didn't receive a quote when they started working on the car and when I was surprised at the number they asked nobody gave you a quote? Nope, that they did not. So I'd recommend taking your business elsewhere, unless this is normal. I wouldn't know it's my first time.
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July 2024 by A Baggett
Had to wait awhile for service.
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May 2024 by Mike
Great tire prices and quick service.
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May 2024 by Boots
Great service. The company I work for uses Les Schwab for our vans and trailers. They're always prompt and attentive. These folks do customer service right!
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May 2024 by Lori DaRosa
Great customer service. There is no charge for tire patching. If you need a new tire they have good prices.
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March 2024 by Alex Valenzuela
My tire had a puncture on the sidewall. Thanks to warranty, I was able to get a new tire although pro-rated. They tell what you need and don't try to upsell you. Service was great.
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March 2024 by x factor
Friendly staff, quick service
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March 2024 by Kira Van Stralen
Nice employees
