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September 2025 by James Perry
Try to get some hats made for my job. They said they could do it 2 1/2 months later they said they couldn’t do it. I paid 140 bucks talk to managers at stores. They never called me. I called them bad business do not get anything from lids in Concord And the manager. There is very unprofessional signed never again. they really don’t deserve the one star manager named Dustin is rude, unprofessional, and a liar………!!!!!!!!!
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June 2025 by Juan Sanchez
Don’t like there attitude. They are not helpful and only greet and say bye. Didn’t even ask how I wanted my receipt, they just emailed it to me
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May 2025 by Alex Ramirez
Horrible experience man. Spent almost $100 in a hat purchase with embroidery. The logo was made at a different Lids, but were made with assets that lids already has. My embroidery did not come out clean and was very wonky. To my surprise, these guys did not want to do anything about it. Extra thread around the font, it’s slanted and wavy. Also, when the counter FaceTimed their embroidery person, she said “WTF is that” after viewing my requested logo. Very rude and over confident. Manager or assistant manager, said “we tried to reproduce and that’s how it came out, either we pull out the stitches or that’s it, nothing wakes we can do”. What tipped it over for me was that the explanation for messed up text was… trying to reproduce it… bro, it’s text you guys already have. That’s not a design problem. That’s a skill issue. And that shouldn’t be my fault. After asking about my option, the assistant manager drew the line with me and said “you don’t understand, if you don’t like it, have Modesto do it for you.” Seeking a resolution to this Lids… thanks.
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January 2025 by Valeria Trujillo
Bad service
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July 2024 by WILLEM
S/O to my people at LIDS at the Concord mall for their GREAT customer service as well as providing my niece with a Fire custome snapback!!!! S/0 to my man's Dustin and Maddy!!!! Love
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June 2024 by SEED
S/O to my people at LIDS at the Concord mall for their GREAT customer service as well as providing my niece with a Fire custome snapback!!!! S/0 to my man's Dustin and Maddy!!!! Love
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April 2024 by Ali Abdulwahed
No Racing hats ?
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May 2023 by Mike Carrasco
I Walked in with a question and i was immediately met with suspension. The "Person in charge" never even looked at me in the eyes. The good sir just kept walking away from me while explaining the policy. Very unprofessional and unapproachable personal. Lids customer service is dead. As i walked out , i looked at the kind fella in charged and said " thank you" and waived. No acknowledge or response. Good bye big hat corp and hello ma and pa hat shop down the hall.
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December 2022 by Josue Alvarenga
Unita with Asian features is really unpleasant as a saleswoman, apart from looking at people from head to toe is necessary. ridiculous beggar
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November 2022 by Nychole J.
If I could give zero stars I would. Dustin is the most unprofessional manager I've EVER ran into. He's very unprofessional and the way he speaks to his customers is outrageous. I wasn't greeted, the store was a mess. I reached out to another store in Livermore to get someone above him information since he refused to give me a corporate number or pass my information over to a district manager. If you read other reviews clearly this is a pattern with him and people above him refuse to do anything about it. Steer clear of this location if you can it's not worth the headache.
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September 2022 by Isiah Porter
Beat Hats in town
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September 2022 by J. Rodriguez
Crazy expensive. It's like none of it is for the customers anymore. It's all for them. They don't have 20 employees 1 is all there paying. 50$ for a hat.
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September 2022 by Fire House
Dustin the manager is dishonest and a liar. Don’t recommend this place.
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August 2022 by Fire H.
The manager Dustin refused to give me a refund on my item even with a receipt that says I have 30 days to get a full refund, it has only been 4 days since my purchase. He is a lair and terrible employe.
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July 2022 by Ash K.
Witnessed the fat dude working cashier yell at a dad and his 2 year old because his toddler wasn't wearing a mask. They don't give customer service but love to yell at customers apparently... not going to support a store like this..
