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December 2023 by Elizabeth D.
Dina at the jewelry counter was very friendly, patient, and helpful with our purchase today. I love the ring we purchased and will hopefully be back soon!
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December 2023 by Vanessa N.
Thank you Rosa in the men's fragrance department for going above and beyond for me. She's very professional specially at a time like this. Happy Holidays
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November 2023 by Hanan T.
I'm doing this comment for Zahira she is working in the men department shoes. She's very nice person and always happy and beautiful smile on her face when I go shop there and she is so helpful to everyone.
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November 2023 by Kevin R.
I want to share my experience in men shoes department there is lady named is Zahira in men shoes she helped me to find the right shoes for me and my son, she's very nice, and a lovely lady. she's very patient and knowledgeable with the shoes. I am so happy I was your customer today zahira you really made me happy today. Thank you, zahira .
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September 2023 by Eric K
They have many marked down sales, like everytime I walk in. Quality clothing.
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September 2023 by Diana D.
Manuela from jewelry is amazing! She has helped me choose the best options in jewelry with amazing prices. Thank you Manuela!
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August 2023 by Kevin ..
This review is from yesterday, Saturday, August 5. I was in the women's bag section and there were 4 people ahead of me in the cashier line. Only one cashier ringing up purchases. Just a few feet away, 5 employees all with Macy's name badges were congregating. Badge names said Joey, Margie, and those were the ones I was able to read. They were discussing what to eat, etc. it was a full 5-6 minutes before they disbanded. One of the women finally came up to me while in line and asked, "what do you need?" Those were her exact words!! I thought about it, and was thinking, well I don't need anything really, so I said no thanks. Left the bag I wanted on a shelf and left.This is not some governmental transaction! I guess customer service doesn't mean anything to Macy's.Here is the photo of employees congregating while I was in line.
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June 2023 by José Duharte
As always, variety of products and variety of prices. You have to look for the offers
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June 2023 by Joe A.
In for the Father's Day sale today and I hit a cologne blockade at the entry. It was vile!Like they took every cologne and sprayed it at one time, gag a maggot!I could hardly breathe until I got away from it. When I left I could still smell it, I realized it was on me and my clothes. I got home and took two showers trying to get it off me, can still smell it!!!It smells in my car as well. This is the worst of the worst. I can't believe this is even allowed in public. The fact that it was at the entry and couldn't be avoided is unconscionable!!Second only to the fact that Macys simply doesn't care about anything anymore.
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January 2023 by Scott H.
I can accept a little bit of disorganization during the holiday season, but this store is a train wreck. I walked up to a completely empty fragrance counter and asked if they could ring up a simple belt. The woman said go get in line on the other side of this partition. Then she went back to doing absolutely nothing. I watched another poor customer go to three different check stands to try to return something, only to be directed to the check stand in the men's suits department. She waited in line for 15 minutes while I shopped. When she got to the front of the line, they told her she had to go downstairs to another department to return her item. Clearly she was frustrated, so she left this check stand and walked across to the other clerk at the fragrance counter and returned her item.Clearly employees are poorly trainedShopping for men's suit jackets one finds all of the hangers mismatched with the proper sizes. Merchandise is lying on the floor in piles. The store was not especially crowded.They're getting two stars not one because once I finally got to the front of a checkout line, the woman was reasonably friendly.Shop here if you require absolutely no help with merchandise and if you're okay with poorly trained and obviously overworked employees.
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December 2022 by Marlina L.
This review is solely for the shoe department. The employees today were awful! I asked the Indian man for assistance, but he appeared uninterested to assist. You know when you look like a teenager and people assume you won't purchase anything. Yes, he had one of those attitudes!I decided against purchasing the desired boots after trying them on and realizing they were not a good fit for me. Instead, I chose a different pair. The three employees merely stood around as I waited at the register for assistance (they seen me waiting).Indian man eventually assisted me once again. He questioned, "You don't want those shoes? (looking to where I was sitting)". "No," I said. Then he asks, "Is the box over there? (with this look on his face like I was stealing)." I felt insulted. What other place could they be? He didn't pose that question to any of the other patrons. Today's shoe department shopping was an FAIL. DO BETTER!
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December 2022 by Melvin Carter
Not the place to go if you're over 6 ft tall had no pants no shirts nothing in there that fits a big guy so disappointed spent an hour inside store could not find anything that fits ?
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December 2022 by Michael W.
Macy's in Sunvalley Shopping Center has two sections. The Macy's regular store and the Macy's Backstage store. The regular Macy's store looks very up-to-date. The front entrance looks luxurious. The decorations inside the store give me an elegant feeling as well. However, they seem doesn't seem to have enough employees covering the store. I guess it is because of the labor shortage problem! On the other hand. The Macy's Backstage store. Where you are supposed to find the bargains, most items are not profoundly marked down. They have very few things that are marked down a lot. But most are useless stuff! The Macy's Backstage store layout is similar to Ross or TJ Maxx. The cashier check-out counter is at the store's exit with a line in front of the counter. The ladies working at the cashier counter are pretty friendly!
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December 2021 by Adrian Ispas
I love this store. Always clean and organized. All of the stuff in the store will be sooner or later on sale, so just no rush and have patience.
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December 2021 by David A
Didn't linger, saw what I needed, got it and left.
