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March 2024 by Dave I.
Every time I accessed the gate, my code always worked and I never had issues entering or exiting. My units always ended up on the second floor, and I never had any issues with the elevators. It is a very safe and secure location. On the few occasions I needed help, like when I wanted to get a larger unit, Michelle in the office was always available, always courteous, and pleasant.
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September 2023 by alana g.
I have been using Mt Diablo self storage for about 5 years now. I would highly recommend anyone in need of a storage unit to utilize this facility.The location is immaculate and the owners are friendly and very accommodating. The prices are also quite reasonable.
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July 2023 by Paul Rehm
I miss this place. Always kind and very patient with me when I would get locked in got being past closing hrs.
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September 2022 by Moe Williams
Left my items in storage for over 7 months and had no issues with security. Michelle was very helpful. Highly recommended. Thank you.
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August 2022 by Moe W.
Left my belongings in storage for over 7 months. Had no issues with security. Michelle was very helpful. Highly recommended. Thank you.
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May 2022 by Donald Richardson
Meh... they could put the actual unit numbers on the side of the buildings. We drove around for 15 minutes like idiots looking for one of the upper level units. At the end we just guessed right.
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March 2022 by RONALD C.
The staff is friendly and accommodating and the place seems secure. HOWEVER, as one reviewer stated, these units are NOT exactly as large as they say they are! My mover said the units are more like 8' wide, not 10' as advertised. I rented their largest unit, (10x35) and was told it had 9' ceilings. But, my mover said it's only 9' at the back end and tapers down. He said the 10' x 10', which was to have 12' ceilings is no way that tall! So, RENTER BEWARE of the claimed sizes! But, I also think my mover underestimated the needed storage for my move... I should have used the mover who had his own warehouse and would have charged $575/mo. for ALL of my things. Now, I'll be forced to rent a second unit, double the size of what my mover said I needed. I can't blame this all on MDSS, but take your tape measure along!
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December 2021 by Kevin Blatter
Clean and easy to access
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September 2021 by Dennis C.
5X5 unit is 15% smaller than advertised I rented a 5X5 unit, and I was probably more trusting than I should have been regarding the unit's size. Instead of being 60" deep, the unit was only 51" deep. THAT'S 15% SMALLER THAN i THOUGHT I WAS PAYING FOR. This meant I couldn't fit my mattress box spring in the unit, which was the main reason I rented this storage space. When I went to the office and asked for an explanation I was told, "Units of that depth are considered 5X5 units." That's absurd, totally unacceptable, and I feel that's absolutely false advertising. I can't even imagine what the dimensions of a "5x10 unit" really are. The overall facility is clean, has moving carts near the elevator, and appears very secure, but their stated unit size, at least for unit 1088, is EXTREMELY DECEPTIVE AND DISHONEST. Dennis Cathey
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June 2021 by kathy rehman
Very clean and convenient. The lady in the office is very helpful.
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January 2021 by Matthew Goerke
Best prices aroundNice and helpful staff
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December 2020 by Marta D Sinclair
Last night I had worker unloading things, I ask michaelle if I could use the toilet , I had to go real bad , she directed me to a porta potty at other end of property , I told her Iam disable cannot walk that far ( she did not care ) .Porta potty in time of a Pademic ?Not letting people in office But taking payment through a side window .
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August 2020 by Jeanie Richardson
Quiet and office manager is awsome
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March 2020 by Tony C.
I've been a long time customer at Mt.Diablo Storage and Michelle and her team are so loyal and professional to their customers. They treat me as if I'm family and always make sure our storage units are well protected and keep the area very neat and clean around the property. The pricing always seems to be the best in the east bay. Thanks again Mt. Diablo Storage for working with us in these difficult times.
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February 2020 by Lori Haggerty
Excellent - Safe, Clean, Helpful Staff. A++++
