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April 2023 by Wanderkauven Guitars
Great knowledgeable service.
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October 2022 by Marcelo Wanderkauven
Great knowledgeable service.
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September 2022 by Alejandra Jiménez
Is very good
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June 2022 by Jim O.
They took on my job and did a quick turnaround and accepted payment in escrow but the quality if the carpet is just so-so. I asked for carpet that wasn't "apt grade" as I was a contractor for a time and I know carpet but seems that's all they had for a quick install. So I took it. I will say the carpet looks great and I'm selling my home so not an issue but I know there are higher grades of carpet I could have gotten from Lowes or Home Depot at the same price. If you're in a hurry or just need a quick install these are your guys. They are just bit expensive for the quality of carpet.
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December 2021 by D.M.V ** Blunt
Great store for your floors
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September 2021 by Michele L.
our flooring was very old and needed up dating..My husband and I went to the store and was greeted by Christine...she was so very helpful, knowledgeable and gave us wonderful ideas. She set things up and within the week we had a friendly representative come and give us a quote and by the end of the week all my dreams were answered. So wonderful, professional and clean. I can't thank them enough!!! However, Mark and I,(Michele) say thank you all so very much. Great crew, great personal advice and smiles! The best of the best P.S. we cannot stop show casing our Primary room and spreading the word about PACIFIC COAST FLOORING! Thanks all again for all your hard work. M & M
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August 2021 by Anthony L.
Worked with this company through the Costco flooring program. Very smooth experience. Took a little longer than anyone expected due to logistical delays of the materials, but that's out of anyone's control. The consultation was very nice. Kyle Mori is a stand up fellow who took the time to make sure we had all the samples and things to make an informed decision about what flooring we wanted in our home. Really could not have been any more helpful than this. After the consultation he continued to provide support and updates on the timeline given the delays in materials shipments. Jesus and someone else (didn't catch his name) did our install. Masked the entire time. Courteous. On time. Professional. Clean. Efficient. Not much more to say than that. Would recommend.
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June 2021 by Susan Naretto
What a helpful company! Kristen helped my find the flooring to match what was in my house when i purchase it two years ago. If she didn't work in retail she could be a detective ! She researched and called me back the same day. Her kindness and welcome was greatly appreciated!!
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April 2021 by Melanie S.
I can't speak highly enough of how simple and helpful Pacific Coast made both the carpet selection and install process! The whole team has been friendly and helpful, especially navigating carpet for a first timer here. Kristin was very helpful with ordering samples during the selection process, quick estimates and the measuring process was very enlightening as well. Picking a patterned carpet meant things could be done a couple of different ways. The team was helpful understanding the differences and variance in pricing. We just had our carpet installed this week and everything turned out great. It was as simple of a process as a one could hope!
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March 2021 by Aire R.
I cannot say enough good things about Kristen at Pacific Coast Carpet. Purchasing my home was riddled with challenges, having to remediate mold and replace all of the carpet. I had initially chosen another vendor and was just looking on Yelp for a carpet installer when I found Pacific Coast Carpet. They ended up giving me a commerical carpet at much higher quality that will last much longer and I had to speak with Kristen at least 10 times throughout the process considering this was a 1400 square foot home that also needed vinyl flooring in one bathroom that also needed to be replaced. I changed my mind a couple of times on the carpet and flooring and she was so patient and really had sound advice for me being a first time homebuyer and never having had to purchase flooring in my life. If it weren't for Kristen, I may have looked elseewhere to get the job done, but due to her expertise, dilligence, patience, and over the top customer service, I don't think I will ever use anyone other than Pacific Coast Carpet for my flooring needs in the future. Kristen is an asset to this company and I could not be happier with my experience. Thanks again for making my homebuying process just a little smoother with your excellent service!
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March 2021 by Aryn L.
We had a great experience with Pacific coast carpet. Associates were all very nice & helpful. Cost was reasonable, they were on time & did a wonderful job. Our carpet looks fabulous. No complaints!
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January 2021 by Jessica B.
Update: that's so funny. I have the emails to prove that I did not receive a reply. Mike admitted on the phone that he saw my multiple emails and didn't reply. My order was not through Jessica B. I understand covid has caused delays but it's been 5 months. That has nothing to do with the HOLIDAYS. I was disappointed the customer service nor would I recommend this company.
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December 2020 by Vincent C.
What a great experience at Pacific Coast Carpet! My wife and I started at a big box store when we started our search for carpet, but was referred to PCC as a local option. After speaking with Heather, I was able to setup a next day appointment with John who came and measured my bedrooms. John provided some samples but we had already did the back and forth over the "perfect" carpet at the big box store so we wanted to get as close as possible. Heather ( and another woman) searched and quickly found a terrific match and provided some options. Once the logistics were set, we were ready for install! Alphonso and Michael showed up quickly and got right to work. They worked cleanly, carefully, and safely (masked the whole time). The end product is exactly what we wanted and we couldn't be happier having chosen a local business like Pacific Coast Carpet. Do yourself a favor and reach out to PCC for your next flooring project....you will be well taken care of.
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July 2020 by Christine V.
Loved that they showed up on time and wore masks. They did a great job of cleaning up after the installation. They moved our furniture for an extra fee, but well worth it! The employees are courteous and professional. They helped me a great deal by suggesting the best carpet for us and our needs. I've never gone wrong with them.
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July 2020 by Frank
Looking to replace a broken piece if trim. Got the perfect replacement. Great service, good price.
