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April 2023 by stacey Ascolillo
WARNING: DO NOT RENT FROM THESE COMPANYS IN CONCORD CA. OR SAN LEANDRO ,THEY LIED TO TOW MY RENTAL I HAD EVERYTHING I OWNED IN THIS TRK I HOT IN CONCORD AAMD TOWED IT AWY TO SAN LEANDRO ,HELD MY BELONGINGS HOSTAGE INCLUDING MY PASSED ON PARENTS ASHES,MY CLOTHES SHOES PAPERWORK JEWLERY BASICLY MY WHOLE LIFE FOR 200$ IT WAS FRIDAY LATE AFTERNOON AND GAVE ME 48 HRS TO GET. THERE AFTER MANY CALLS THE WOMAN FERNANDA WAS VERY RUDE I WAS PLEADING CRYING BEGGING SHE SAID " IF YOU DONT GET HERE YOUR STUFF IS GOING IN THE GARBAGE AT THE DUMP" MANY CALLS YO DO CALLED CORPORATE THEY JUST KEPT REROUTING ME TO THE PPL WHO STOLLED MY STUFF IN SAN LEANDRO SO PLEASE FO NOT USE THESE COMPANYS DO YOURSELF THE FAVOR OF KEEPING YOUR STUFF.THANK YOU.
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February 2023 by Leeloo Hight
Steve was very professional and made a stressful move a little bit easier. Trucks were clean and were a smooth ride.Highly recommend this company.
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January 2023 by Tony Soltani
Had the Pleasure of meeting Steve Conway at the Concord Penske Location, The truck was well maintained, Clean and ran great, The value was good but the service was incredible, I went home and told my Wife that I found a new friend in the truck rental business, Steve was professional, helpful , Knowledgeable and truly a sincere good Man. These days finding a combination of value and great service is hard to find. These folks got it figured out, I will be going back. Highly impressed.
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December 2022 by Tony S.
I rented a 26 footer from the Concord location this past week, the service was amazing. I meant Steve Conway, the manager. He was all about service just a good person to meet and deal with. I was not surprised since he told me he had been there since the 1980s, that's something that you don't find these days, the value was great. The truck was in perfect condition, and got what I needed done and the service was fantastic. Thank you very much.
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December 2022 by Randy Enge
Clean trucks great guys . Mike and Steven will help with your rental needs
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April 2022 by Tracy S.
Steve was incredibly cordial, polite, and got me into my rental truck quickly so I could go about my move for the day. The customer service was impeccable and I would highly recommend getting your truck rental here. I know where to come when move time comes around again. Thank you again, Steve!
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October 2021 by Rob F.
Hard to get a truck to move right now. U-Haul canceled my reservation with no notice, leaving me in a terrible spot. Penske not only guaranteed the reservation, they dropped the truck off at my house. Saved our move. Five stars all the way.
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September 2021 by Kenneth Rippetoe
Super friendly and extremely efficient processing. Way quicker than I expected. Basically, just walk in and they hand you the keys.
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September 2021 by Alex Vikulov
Manger of the store is very helpful. Moving is a stressful time and these guys made it a bit easier. Thank you.
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February 2021 by Alex En Fuego
Manger of the store is very helpful. Moving is a stressful time and these guys made it a bit easier. Thank you.
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January 2021 by Ikani Taumoepeau
Quick and easy, in and out. Very professional and friendly. Highly recommend supporting this business.
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July 2020 by Ryan G.
Steve was great! The truck was great! I have rented many trucks and often times the truck is not even there! And so many are rude. Not Steve. Everything was as advertised. I was even a bit late picking it up after closing time and he was super cool about it.
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March 2020 by Dee Dee A.
The worst service on the planet, it's best to buy a truck yourself. I i was the manager their would be a lot of pinks slips,worthless idiots, All pensky in vallejo.
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July 2019 by Jeffrey Whitworth
When Budget couldn't provide the 26-ft trucks that we had reserved with them, they really left us up the creek without a paddle. U-haul had no trucks available and we were desperate to find anyone who could help us with our move from California to Utah. I was put in touch with Steven Conway at Penske Concord through a coworker who had used them before and was delighted with their service. Steve sympathized with me and worked quickly to get us the trucks we needed on short-notice. I cannot stress how much I appreciate Steve's help: he was kind and polite to us and offered us true, no-nonsense customer service and it saved us. The trucks we rented were clean and in very good working order: they handled the very mountainous journey from CA to Utah with ease and comfort. Moving is stressful; if you need to rent a truck, do yourself a favor and skip Uhaul and Budget and go right to Steven. You'll be glad that you did.
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June 2019 by Alberto Colon
Will never deal with these AHOLES AGAIN! Called to inquire about renting 2 trucks and right off the bat the guy I spoke with had an attitude and talked down to me like I'm an idiot. I've rented out trucks from them before but for my company but never again. Maybe get some better customer service!
