Precision Services is a repair company recommended by Sears and authorized by LG for warranty work. Customers report a generally smooth and fast service process, with punctual text responses and on-time appointments. The technicians are described as professional, knowledgeable, thorough, and quick in their repairs, with some noted for going above and beyond to correct all issues. Work is often completed efficiently, sometimes in around an hour, with a thorough approach that includes preventative steps. However, experiences can vary. Some customers received excellent and fast service, while others encountered an unfriendly technician or an initial visit from a tech who seemed unsure. There can also be occasional administrative mix-ups with scheduling or parts logistics, though these are typically resolved. The main delay reported is in the time required to receive parts, but once parts are available, repairs are performed promptly. Many customers state they would use the company again, with one noting a repair has lasted for years without issue.
I had my refrigerator replaced and they replaced parts that they knew would be a problem in the future. It’s been years sense the repair and it’s running great!
November 2022
Very professional, the gentleman was on time Repaired my refrigerator , good job !! Recommended !!
August 2022
Our refrigerator and freezer stopped working and LG connected me with them. Everything went great, it just took little longer to get the part than I had hoped. The lady on the phone and the tech were very good.
