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January 2024 by David Butler
Hands down worst running shoe store I've been. Sales girl had no idea what the difference between models were. I found more information searching websites. Found shoes I wanted but went to Fleet Feet.where gait analysis was done by a PT.
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January 2024 by Katherine Ardon
This was my first time shopping at Road Runner and Jocelin was the one who assisted me and she was AMAZING! She listened to my needs in the shoes I was looking for and did great finding ones that matched my needs. I was able to purchase new work shoes, new cardio shoes and two pairs of insoles. Jocelin is super helpful, professional and patient.
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December 2023 by Joyce
Enrique was very helpful and nice. We appreciated that he did not try to sell us on the shoes, just provided good info on what would be the best fit for our needs.
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December 2023 by renee gutierrez
We tried to be there when RR opened. We got there about 10:30am on a Sat. We did not have to wait long, just long enough for our inserts to get warm. There were 3 gentleman working and all were very helpful. I bought T. Shoes, inserts and socks. The dry socks are awesome. I had them check the last time I bought my inserts to see how long they lasted. (I did need new ones) I’m a teacher, I wear them everyday. I purchased Feb 2023 and returned Dec 2023. Not bad :)
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December 2023 by Shilpa
Wonderful service provided by the rep. Victor. He is really caring and helped me find the right shoes for plantar issues. Keep up the great work!!
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November 2023 by Ron Pascual
The person who helped me, Thomas, went out of his way to find the correct size for the pair of shoes I bought!! The shoe size I needed was a 9, however , although the shoe size on the box stated 9, it was actually a size 9.5 and a size 9 in the box not matching each other!!Didn’t take long for him to resolve that issue!!Quick transition! I was in and out in a timely manner!!
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October 2023 by Christine Bowman
I got great service, they have a big selection of shoes, and all the tools to help you (treadmill, some special machine to determine the proper shoe size/dementions). I’ve been there many times and never had a bad experience.
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October 2023 by Catherine Money
What a GREAT experience!!!! ?? I could have cried in the store based on how happy my feet were from the custom insert fitting, AND accurate shoes recommendations!! I’ve been putting this visit off because I’m an hour out from the store..Thank you RAZ for spending that time with me and helping me find the right shoe and fitting me for inserts!I’m so grateful for Road Runner Concord!
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October 2023 by Ramneet Singh
Elbert has helped us look at over 10 different types of shoes for me and my wife. He is so patient with the colors and types of shoes. Explained everything to us with kindness and patience. It was our first time ever coming here. Now I’ve been able to run my 5-10ks. Super grateful for his help.
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October 2023 by Debbie Raynor
I've been buying shoes here lately because I have pain in my feet from bunions and I do a lot of walking and hiking. I returned some shoes that were not comfortable and Jocelyn helped me. Right away she could see the problem and suggested another fitting. When they do a fitting they have you walk on the treadmill and then move your feet in different ways to see how you walk and what shoes work best for you. I told her I had insoles made there before but had left them at home. She created new insoles with no pressure to buy them. She also understood the style and the look that I wanted. She was really patient and brought out lots of shoes to try. Great experience with Jocelyn!
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October 2023 by Cheryl Haga
Great overall experience! I went in for a fitting to get new walking/ running shoes- waited only about 10 min before starting the fitting. (They don't take appointments so it's first in first served). The fitting was really easy and the staff (Vincent) was great. Had a variety of options for what I needed and if I didn't like a color they offered to order it. I had the custom insoles made as well- again, very fast and the insoles work in all sorts of shoes.The only thing that would have been nice is the option to schedule an appt for the fitting. Bc the shop was busy, I felt a bit rushed - would have liked a bit more time to try on the shoes.Overall, it was a great shop and great service - I will def return for my next pair!
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August 2023 by A Google User
The gal that helped me , was very knowledgeable and professional. We picked 3 different pairs of Hoka based on my needs. The first pair I tried was it! The support in my ankles and comfort was so perfect. Sadly yesterday was her last day. Great store in Concord.
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August 2023 by Ann Marie Christy
Excellent! Personalized customer service! Our associate was very nice and made choosing a running shoe easy.
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August 2023 by Pirayeh Azari
Maria helped me to find comfortable and well fit shoes. She was patient polite and knowledgeable in her field of work. Will shoe there again and again for sure.Overall great service and invitee the.
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July 2023 by Adriana Green
I was evacuated and tried in some shoes, all a little different from each other. I picked out the one that felt the best. The staff was knowledgeable about the product and was very cordial. I would definitely go back again. Thank you for helping me get the shoes I needed!
