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February 2024 by Mark K.
If I could do zero stars, I would I went to the deli. No one was in line I stood in front of the Deli Case to order a sandwich. The girl told me I'll be right with you in a minute walked off went to go do something in the back came back out how can I help you told I want to order a sandwich and she tells me you have to get in line but I looked at the line all of a sudden there was 12 people in line and when I walked up waiting for her there was no one in line. I told her there was no line when I came And the deli is over here over. There is like the sushi area and she goes. Yeah you have to wait in line 1st and I'm like you saw me here and she acknowledges that I was there before all of those people, but she still would not help me not to be racist, but she belongs in the back. She barely even spoke English also.
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February 2024 by ShAy D.
We go to this Safeway a lot and usually the customer service is hit or miss. Mostly sales associates are great but today was different. The sales clerk was so hard focused on his conversation with a clerk that was bagging our groceries. The clerk bagging our groceries acknowledged us hence the 3 stars. I don't even know how much I spent on groceries because like I said his conversation was very important than the customer in front of him but yet acknowledge the customer behind us... although there was a lack in customer service, we found everything we needed.
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January 2024 by Terrance L.
We've tried the groceries delivery service 3 different times, each time something was wrong... we've gone to online ordering groceries and picking them up, a bit better, but not by much, seems there's always something not available, or the order is wrong, or some items retrieved are overly ripe, poorly packaged, etc. maybe time for a change...
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January 2024 by Carlos C.
The safeway deli us never ready before 9 am I ask the woman in charge today January 23 2024 what time the chicken wings would be ready and she said 12 noon I said 12 noon and she reply o well maybe at 10;30 am as far as I know business are ready to do business as soon. As they open doors at 12 noon there is a big line sometimes in the deli department I think the should post the time when the deli is open on the add so people don't assume that this is a regular business like any other that when the open means is oooopen por business
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December 2023 by Frederick M.
This Safeway is decent and has a good selection, but if there is a sale going on for wet cat food, be careful at any Safeway, because I am not always given the sale prices when wet cat food is on sale. If you try to do returns, you don't get all of your money back, you only get most of your money back. In addition, I think the security does their best, but I Think at nighttime, I think only one side of doors should be left unlocked to lesson the chance of theft.
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August 2023 by Lori K.
Check your receipts! USave/Digital discounts are only rarely correct.
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August 2023 by Amber R.
My grandma insisted that I make this review simply because the tall security guard is always so nice to her! Thanks for being courteous and making us feel safe! I only ever come here when I visit my grandma and it does look like it's been cleaned up a bit. Don't see any homeless waiting for us outside anymore.
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August 2023 by Donnah A.
I stoped going here but I'm glad I gave this place a second chance! The place has really cleaned up and I'm convinced it's because of the new security Safeway has hired. Recently The other day I saw this homeless looking man load up with all sorts of goods and try to walk out until he was stoped by this tall bearded security guard with a vest and all. I honestly was afraid that it might turn into a fight consider how loud and aggressive the homeless guy was but the guard said something and waved his hands around and suddenly this homeless guy was a completely different person. He gave up all his items to the guard and just left. The guard walk out with him and came back with two bottles of alcohol. Maybe I don't pay enough attention but this was impressive and I could see why this safeway has really cleaned up. Great job to safeway for upping your security and hiring people that know what they are doing!
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July 2023 by L D.
So I went to this Safeway 07/31/23 at approximately 8:45 pm on Willow Pass to use the DMV renewal machine inside. If you read my other review on the location in Bay Point, I am not a fan but went in open minded. I used the left double doors, went inside, turned right and found someone on the machine. I needed orange juice and a few small items so I decided to shop and then go back after paying as it was adjacent to the self scan. After paying for my items, there were 2 people now on the DMV machine. I patiently waited and another 15 minutes later I conducted my transaction and head towards the same door that I came in. Yes, I acknowledge there was an empty cart in the pathway next to the Self Checkout and she did not stop me and in fact said goodbye when I walked past her and the cart. When I got to the door, it would not open. I paused for a sec and thought there was a malfunction and began to look for a sign. Suddenly a male uniformed guard yelled "Sir, Sir" and something I did not hear. He walked up on me and in a strong tone said the door was locked. I exclaimed back "a little early isn't it?" He loudly said "we always close these at 9pm" and got close to me and peered in my blue shopping bag. I said thank you and walked to the opposite doors. The female was very nice and said thank you. This was approximately 915 pm and I was wearing a gym shirt, carrying a blue canvas bag and orange juice if Safeway wants to validate the incident. I do see what has been happening around the bay area with organized retail theft but why would it be necessary to yell at someone at a locked door? And then scolded because I did not know the policy about closing it at 9pm? And by the way, a sign would have helped! I gave one star back because the store was organized and the female guard and self checkout attendant were nice.
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July 2023 by Stacy R.
They cleanliness and organization of the store are top notch I always find it I'll go maintain a neatly rain for concerns but pleasant shopping experience to start out is intuitive making it effortless to find what I need .Safeway's load to program the liquid by accident savings and rewards I'll look forward to explore the latest deals and discounts we should save more money while purchasing high quality products.Simply restore that has earned my unwavering order it's impressive selection outstanding customer service dedication. I do enjoy shopping at Safeway on a daily basis
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July 2023 by Jessica H.
Diego was an outstanding associate with excellent customer service and impressive flower wrapping . He went out of his way to ensure my purchase was correct and completed. Thank you safeway for this associate making a difference . Healthy Warm Regards, Jessica H, RN
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July 2023 by Ron L.
I went to this Safeway location today, and a Paramilitary Psychopath with a full face-mask was walking around. I told him that such extreme military gear isn't appropriate for grocery store, and the guy went completely off the deep end. He started shouting at me and cussing me out, and said that he can dress however he wants. The guy was ready to for a genuine fist fight. And this is a Safeway employee.
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May 2023 by Steve K.
Safeway, Willow Pass Rd., Concord, CA 94519Can you tell me about Safeway store policy ?Say a Safeway store is out of item on $ 5.00 Friday, can the store issue a rain check for an item that they are out of ? Can a rain check issued by the Lafayette store be honored at the Willow Pass store in Concord or can a rain check issued at one store be honored at another Safeway ? Today I went to see a movie at the Orinda Theatre. On the way home I stopped at the Lafayette store to use a rain check for two boxes of Cheerios. The cereal aisle was closed off since they were replacing the floor and I could not get the cereal. Store # 0783, the rain check had been issued by this store. It was about 9 PM. I continued on the way home and stopped at the Willow Pass Rd., Concord Safeway near me 9:30 PM. I went through self check out with two boxes of Cheerios. The woman employee in self check out at this time would not honor the rain check since it was from another store. This woman employee has seen me at this store for years. I have lived near the Willow Pass store since 1987.I was a Safeway employee long ago, Park Blvd. Safeway, San Diego, CA 1966 to 1972.
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April 2023 by Marsha H.
These stores get dirtier and more expensive with every visit. I'd suggest shopping elsewhere. The empty shelves can't hide how much dirt and grime there is everywhere. Stockers must be slacking. Bare minimum grocery store. Gross.
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April 2023 by Dan M.
Absolute joke of a store. Their system broke down on Easter and couldn't even sell anything for hours. Never coming here again