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November 2023 by David S.
I was in need of some new Nike shoes and decided to come stop by shoe Palace since I was in the mall and they had a decent amount of shoe selection they could have had more but I was able to find some Nike Air maxes that I liked. Customer service was excellent here once I walked in I was greeted and was asked if I need any help. Would be nice if the shoes weren't costing an arm and a leg but it's understandable good pairs of shoes are going to cost a pretty penny.
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October 2023 by Steven Liu
I really not appreciate with manager of staff that my wife is not fit her shoes and replace or refund it but he doesn’t accepted a new shoes. She didn’t wear that much. I would give him that poor attitude and greedy. We will never buy this ever again.
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October 2023 by Steven L.
My wife isn't fit the shoes that I asked a manager to exchange it or refund. He said doesn't accept that. What the f. He have no respect for the customer as I. He is f stink attitude to us. I would never buy this ever again. I can't believe that my new shoes is waste.
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July 2023 by Manuel Zarate
Customer service sucks. No greetings at the door. They had over 7 people working there and not one asked if I needed help whatsoever.
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March 2023 by Tien N.
Shout out to the store manager. Very honest about sneaker drop raffles and process of unpicked up pairs. Staff greets and thanks customers which is a breath of fresh air when it comes to most sneaker store hospitality.
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March 2023 by Janaya Plummer
Pretty friendly staff, wish they had the shoes I wanted. Have a pretty good selection and store was nice and neat.
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December 2022 by Lorenzo Hill
It was coo and I like the shoe I got to but customer service was poor
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November 2022 by Annie Vega
I bought two shoes. I literally just left shoe palace the cashier was so rude uninterested, She was preoccupied with whatever else,left me standing looking d*** I thought about telling her never mind and walking out. Which I regret now not doing: I am extremely disappointed with my experience. NEVER GOING BACK!!!!!!
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November 2022 by Cristian B.
I found a cool fit that I liked but the pants were a little dirty in my size, I asked if they offered a discount for these situations even 5% off, and they said no, So I asked what the return policy is, and they said I could only get a full refund if I return it in new condition. Sooooo be very careful what you buy here. It could be damaged or dirty and then you will not be able to return it. Most retail stores have a policy that includes a 5-10% discount on damaged items and that would make it final sale. No returns on discounted items. This is the smartest way to run business. Run business the way you may, every business is different in a way, but I think anyone could agree that one idea is much smarter than the other. The cashier was even funny enough to suggest me buying a tide to go pen to fix the dirty clothes lol gross. It's supposed to be new,
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October 2022 by Brenda Gama
They called us to tell us we won the shoe ruffle and we came all the way from San Francisco just for them to tell us they didn’t write are name down nd we could take the shoe but yet they had them for some body else . And this is not the first time
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October 2022 by Ariana F.
Need to hire people who are willing to put in work in there at least acknowledge the customers . Employees are just standing there while there's a waiting time to get help so frustrating! I give it a 0 on worst customer service the vibe was so off as well not coming back
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July 2022 by Lauren H.
Every time I go into this shoe palace the staff is super rude and judgmental . If you buy anything that is not considered good shoes or clothes they laugh and give you looks . I always feel uncomfortable going in this store which sucks because I'm a huge sneaker head .
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June 2022 by C Lo
I'll give this place two Stars. Due to my line of work I tend to dress in older clothes. So quite often I am judged by my appearance and not my wealth. The young lady working here when my son and I arrived gave me a look and turned away and didn't even speak to us. We looked around my son and I discussed the shoe options and the fact that nobody offered help. So we went across the way where we were greeted and helped out by some nice non-judgmental helpful people and I bought us a few pairs of shoes..
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June 2022 by Jacqueline B.
Jazmin the store manager is wonderful and helpful. I drive from Sacramento to see here
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March 2022 by Veronica Maldonado
The raffles are a joke! You are supposed to get ONE ticket per shoe. And the hand out strips to their acquaintanceswho they have deals with already.Unless you are friends withe the store employees dont count on winning.the raffles are rigged and made for their friends and hook ups to win . Tried to even reach out to the Dm for this location and it seems they don't care either. Rigged.
