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February 2024 by Daphne G.
We had THE most amazing customer service. Tiffany held our hand through the entire process and treated us as though we were her top priority. I am pretty confident that's how she treats ALL of her clients. The floors were installed by extreme professionals and I could not be happier. It's like a dream come true. I had quotes from SEVERAL competitors, and not only was the price reasonable, the quality is outstanding. We went with Oceanside Champagne LPV.
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February 2024 by sandra ..
Highly recommend The Floor Store! Curtis and employees helped me find a discontinued floor. Curtis was always responsive and helpful as well as employees at various warehouses. They all get an A+ for customer service!!!
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February 2024 by Joey L.
We needed new flooring and Teza was great to work with, everything was schduled within our time frame and the floors look great.
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January 2024 by Foodie F.
This past week, I borrowed some flooring samples, and Julie G. was so kind and friendly to work with. It really helped me in making my flooring decision. Thank you Julie! :)
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November 2023 by Nina S.
Recently did business with The Floor Store. The experience was professional, and prompt from purchase to installation. Reggie, Tiffany and the installers- I wish i would have got the installers names; was a dad and a son, they were all very informative, hard working and kind. The installation was better than I could have imagined. The fit and finish is flawless. Look to the floor store for all your flooring needs. Thank you! We are grateful. Sincerely, The Sevier Family
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October 2023 by Murali S.
Happened upon The Floor Store after weeks of looking futilely elsewhere for hardwood flooring that we liked, for a major remodeling project. Within minutes, the excellent sales consultant Tiffany was able to show us many excellent choices, and sent us home with elegant sample pieces in Hickory and Oak. We went with Oak, and she diligently fellowed up to make sure we ordered in time to avail of their sale prices, and when later we needed to exchange some flush mount vents which didn't suit, worked with the manufacturer to facilitate a smooth exchange. A wonderful experience dealing with this store and Tiffany!
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September 2023 by Jose V.
I walked into the store wanting to replace the carpet in a downstairs room and the steps, I originally wanted some kind of hard flooring but I told Mr. Curtis Left the salesman that I was selling my house and wanted to get it ready for sale. His recommendation saved me a good amount of money and both the den and the stairs look great. The customer service at this store was A+++.
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August 2023 by John Cooper
Excellent service and selection. Very helpful, especially for undecided customers. Helped us find the right bathroom tile.
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July 2023 by Cerise O.
Just finished having new luxury vinyl plank flooring installed in my kitchen. If you are looking to have new flooring installed, see Carlos Amaya at The Floor Store in Concord. He made it happen without any hassle or problems. We're really happy with new flooring and recommend them highly.
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June 2023 by Kevin M.
I was having trouble finding a flooring for my home remodel. I visited many options, but The Floor Store in Concord met my needs. I was greeted by Carlos Amaya, who walked me through all my options. I took samples home, and apprised Carlos of my decision. From start to finish, Carlos was helpful and very professional. When the installers arrived and tire out my carpets, they discovered a very uneven subfloor. Carlos called and talked me through what was needed in order for my floors to fit properly. It took an extra week, but the installers, Roberto and Leonardo, were hard-working and very thorough. My floors look great! I was very happy with my experience with The Floor Store!
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June 2023 by Marjory H.
My experience with the Concord Floor Store was excellent. Carlos Amaya, the salesman I first contacted by phone, was very responsive. He send me photos of vinyl planking to choose from and, after I chose color and type of flooring, sent me a detailed invoice. Because of a sale, the price was discounted. Manny and Victor, the team who came to my condo, immediately inspired confidence. They answered all my questions, removed the old tile, leveled the floor carefully, and installed the new planking efficiently. Along the way, they took careful measurements and consulted me about various installation choices. My new floor looks terrific!
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May 2023 by Lolo O.
We removed carpet and had hardwood floors installed all of our bedrooms to reduce my sons allergies. the installers Angel C and his son Jr were A++++++++ 5+++++ Stars - hands a down the best hardwood floor craftsmen . The floors look INCREDIBLE and the pattern in which Angel installed the board is GORGEOUS. Angel is fast, efficient, courteous, professional and a true highly skilled craftsman who goes the extra mile. The sales proceeds with was also easy and pleasant with Stephanie B who has been there for years. We have worked with the floor store for over a decade and they continue to bring it in customer service and installation ease, plus excellent communication. There was a little hiccup with the tile installer (NOT team Angel), but the store manager jumped in it and it's being resolved. Highly recommend and happy to be a solid reference Thank you!!!!
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April 2023 by Cynthia Rush
We had a very helpful and nice girl that helped us. We are still waiting for them to put in our new floor, and I hope it looks great. We are waiting to pick out our floor style.
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April 2023 by Roger H.
Carlos and the Floor Store Concord team provided an outstanding floor installation experience. Ruben and his 4-man crew were fast, courteous, professional and enthusiastic. The full project was completed quicker than my wife and I expected and we have not only no complaints, but we are pleased and excited for our decision to work with The Floor Store Concord.
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April 2023 by Karen H.
During the January rainstorms 2of my bedrooms were flooded. I decided to replace the damaged carpets with plank vinyl flooring. My contractor recommended The Floor Store. Carlos was the first person I worked with. He helped me pick a color, gave me a great price, followed up with arranging installation and sent an incredible team to finish the job. I'm so pleased with the floors, the workmanship and the follow up by Carlos. He made sure everything went well and that I was happy. I had them out again for another bedroom and again was impressed with the skill and professionalism of the installers. They cleaned up and took everything away. Great company, great staff! Thank you!
