Ulta Beauty is a large retailer specializing in cosmetics, fragrances, and various beauty products. They offer a wide selection of over 25,000 products from numerous brands, including some exclusive lines. The store also features a salon providing services such as haircuts, hair coloring, makeup applications, and brow treatments. While Ulta Beauty boasts a vast product range and salon services, some customers have raised concerns about the staff's knowledge and customer service. Some reported encountering rude or dismissive employees, particularly regarding products for Black hair. Others mentioned that product testers are often unavailable or in unsanitary condition. However, there are positive experiences as well, with customers noting that some employees, like Gisselle, provide patient and helpful service without making shoppers feel rushed or pressured. Many customers appreciate the store's wide selection and convenient location. They often describe the employees as friendly and efficient, especially during busy periods like the holidays. Some customers have expressed excitement about the loyalty program and promotions, which make the store an attractive option for beauty enthusiasts. The dedication shown by staff members like Kate and Michelle has also earned them heartfelt thanks from customers, leading to strong recommendations to family and friends.
Shout out to the makeup artist blonde hair KATIE for finding me the right Product for my blemish! I wish to tip her but they don’t accept $ ulta needs to change that because they need to feel appreciated!!!! Thank you Katie!!!! Yass!!!!
December 2025
I don’t like going to these because I feel out of place, but thankfully a team member noticed that and helped me instantly
December 2025
I went to buy Christmas presents for my Wife And I ask Miss Arzo to help Me with stuff She Did Incredible Job She explained me all the Details and Get Me right stuff for My Wife I really appreciate You ARZO for your Great Customer Care Service Thank you