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March 2024 by Rich S.
Excellent, time-saving customer service. Their knowledge about IRA accounts and rules is better than other banks I have talked with. Fiorella is very helpful.
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February 2023 by Richard
Ingrid is incredible to work with! She’s incredible. Her knowledge of business banking and personal banking is unprecedented!If you want the type of banking love like Norm gets at Cheers, Ingrid is your Sam Malone.
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October 2022 by Richard Pagano State Farm Agent
Ingrid is incredible to work with! She’s incredible. Her knowledge of business banking and personal banking is unprecedented!If you want the type of banking love like Norm gets at Cheers, Ingrid is your Sam Malone.
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October 2022 by Brian. M Delevati
It was great
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August 2022 by Richard Pagano
Ingrid is incredible to work with! She’s incredible. Her knowledge of business banking and personal banking is unprecedented!If you want the type of banking love like Norm gets at Cheers, Ingrid is your Sam Malone.
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August 2022 by Brian Delevati
It was great
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February 2022 by Thewe E.
This is the worst bank possible!!!!! Was told I'd be charged 40+$ an hour to receive a second copy of Atm deposit receipts . Wtf ????!!!! I have requested these documents for over a month now and no response or any action have been taken resolving my issue. Just trying to file my taxes . Employer was a shady guy this year and haven't received my w-2s . Thought my bank could surly help out but I guess not . I will be taking by business elsewhere. This isn't the first time I've had an issue at this branch either . Ever time I call here or try and talk to somebody I get a rude woman who try's to act entitled , talking down on people for no apparent reason. Unhappy employees create pissed off customers .
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August 2019 by Gigs S.
Worst bank ever. I was in Hawaii and Las Vegas within a month where Umpua doesn't exist in those states. So I tried to transfer Fr business to personal it will not allow the transfer. So I called my banker and he tells me The bank policy won't allow transfer. So I asked him to transfer and he said he couldn't. Now my personal checks has bounced that was paid for the mortgage. How stupid is this? What bank doesn't allow you to transfer Fr business to personal? I banked at mechanics bank, first republic bank and this bank is the worst. You also can't zelle more than $300. If you have an emergency business need. This bank can't do anything for you. I would suggest if you are in business don't bank here. You will bound to fail. I hate this bank. I'm Going to take our money out tomorrow.
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May 2019 by Melanie Gillum
Always friendly and helpful. A bank that really goes out of it's way for you.
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February 2019 by Russell M.
Horrible hours and horror service. I have not been into a bank for a transaction for at least 15 years, but the ATM is often out of service at this branch. Today once again the ATM was out of service, and I didn't have time to go to Benicia or Walnut Creek, so I had to go I to branch. Branch is very understaffed, and there is a long wait to see a teller. You walk in, and they tell you to grab a cup of coffee and relax while waiting. This is so weird. If I wanted coffee I would go to Starbucks. I want my deposit processed so I dent to the bank. Of course all of this would be unnecessary if the ATM would just work.
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February 2019 by Sherese L.
I've banked with all the major banks and a credit union for years. I am so glad I opened an account at Umpqua Bank, their service is top notch! Ingrid Rancuret opened my account (now accounts), she has gone over and above every time I see her, I have called a number of times for different things and received the best customer service every time! I have closed all the other bank accounts and will only work with them from now on. If you're tired of having to call an 800 number to get answers and want personalized banking (like the old days) I strongly recommend you bank with Umpqua.
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November 2018 by jill p.
I have been a long time (30 years+) Bank of America patron. Just recently I decided to take my banking to a smaller, more personalized bank.....the choice was Umpqua. I chose Umpqua in Concord for the location, convenience and personable staff. Since opening my account, I have also obtained three loans through the bank. I worked directly with the bank manager, Jerry Rivera, who made the process seamless. I was continually updated during the process and had all of my loans in a very short amount of time......hassle free. Thank you Jerry, Marjorie, Ingrid and Mark for your commitment to customer service and your commitment to our community.
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October 2018 by Brian B.
I recently became a member at Umpqua Bank in Concord. I'm also not one who leaves a lot of reviews. (I get too busy and forget) That said some things need to be recognized, and the folks at the Concord Umpqua location have been Outstanding! I met Jerry Rivera because he needed a dent repair on his car, and that's what my company does. Through this happenchance meeting, Jerry mentioned that he might have some banking solutions for me and we should talk. WOW... That conversation was life changing! I like most people work with one of the large banks for my business and personal banking. No More! As a Small Business Owner, I appreciate relationships and working with people who actually care about me and my families success. Jerry Rivera stepped up and helped me get the equity line of credit I needed to get my goals to the next level. He also introduced me to his Team, Ingrid, and Mark. These two have been a pleasure to work with and have made my experience with Umpqua seamless and stress-free. I give Jerry and Umpqua a 5 star rating and if you're looking for a bank and team the really cares about you and your success. I strongly recommend you give them a chance. Jerry has helped me way more than WF, BofA or any large bank, and they now have my business! Thanks Umpqua
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October 2018 by Stacey H.
Umpqua Bank is truly 5 Star Service in every way! Jerry Rivera the branch manager is one of a kind. He is thoughtful, thorough and smart! He walked us through every portion of our Heloc. He received-an approval in record time. I would recommend this bank to anyone who is tired of being treated like a number and not a human being! The staff at the bank our happy and Courteous please give them a try! Nobody is better than Jerry Rivera for a loan! Thank you Umpqua Bank - Concord
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October 2018 by Jay W.
If you need a bank that will work with your individual needs, react quickly, and make you feel like a valued client rather than just a number, then check out Umpqua Bank. Jerry Rivera went far above and beyond the call of duty for me, and made sure a tricky transaction went over without a hitch. I'll always be grateful for their customer service and professionalism...
