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January 2024 by j smith
Mailboxes, etc, was the better company before Ups sale out.
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January 2024 by Helen Chisholm
Best customer service I have experienced. Friendly and very helpful on packaging and sending. Easy handicap parking and regular parking.
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December 2023 by Jessica Thomas
This place has employees who take initiative, are incredibly warm, thorough, and determined. I had a medical package that was delayed and it was urgent and time sensitive and I got amazing service both on the phone and when I showed up in person. Derek and Casey went above and beyond on a Saturday to locate my package in the warehouse by looking through every truck and the storage. Their determination and calm demeanor was unmatched. They took my concerns seriously and were absolutely amazing humans. These men should be promoted. If I had a company, I would hire them in a heartbeat. I also interacted with Michelle on Friday night at the warehouse and she was also deeply helpful. UPS - please recognize and award these folks. Talk about a true team player crew.
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October 2023 by Orlando Morales
Package said it arrived at Concord facility 1:18am 10/18 and was scheduled to be delivered later same day but 5 days later and it still says "On the Way Processing at UPS FacilityConcord" it never updated to "Out for Delivery". Now it is saying information not available and that I should file a claim. Don't understand how the package could be lost. Looking through other reviews I believe there are some thieves at this location
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September 2023 by Krs
I hate when my shipments comes out of this distribution location. It never ever arrives when it supposed to. Fairfield drivers are way better, they always arrive at the same time and on the day we paid for the shipment to arrive. What's worse the items we order is for our business, these items helps us make a living and when the items don't arrive on time, we lose profit. It's hard to believe how some drivers get paid so much, can't even handle a simple delivery . Keep in mind we are 2 miles away from the Concord distribution center. SmH. They're are truly the worst.
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August 2023 by Richard Schneer
Absolute disasters. They lie at every level of "service". Their service is beyond reprehensible. Pay more and travel further to not use UPS. The tried to tell me they rerouted a late package to oakland instead of directly to concord to save time. They cannot keep story straight. The person in charge of customer service and every offshore agent should be terminated. Worthless.
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May 2023 by Gary VanWinkle
Greg the person who helped me was simply the best
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May 2023 by Alex Longo
Even when it's "Out for Delivery" for TWELVE HOURS, they still won't deliver packages. Absolutely unacceptable.
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December 2022 by Kaplich V.
I always have problems with delivery via this center every time I order something really expensive. Two months ago i purchased macbook and even though it was claimed on the website as "tried to deliver" they didn't even try to do deliver it. I was waiting for the whole day but nobody arrived to my house, so i had to pick it up from the center by myself. Recently I purchased iPhone and it was loaded on the track and after that it disappeared and never was delivered. The package was admitted by UPS as lost, but i suspect the right word is "stolen". Very disappointing. I'll try to avoid UPS as much as possible in the future.
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October 2022 by Melinda Moros
1 star only because 0 stars isn't an option. THIS IS *N*O*T* a Customer Center! Do NOT go there - it is for UPS employees only! UPS - PLEASE UPDATE YOUR WEBSITE, as this location is listed as a CUSTOMER center!!!
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July 2022 by Mario Estrada
Terrible Customer Service- worst delivery service of all that exist. i stayed home two days in a row for a package that has to be signed for, the drivers do not knock or hardly knock.I called them to have my package redeliver and they only offered me to pick it up and said they would waive a fee as if it was my fault. I hope this place closes down and these people lose their job. They do not need to be in customer service….. The older white women on the phone hung up on me and was saying I was rude and not to threaten her when i stated I would contact the person who was using them as a carrier. I never have an issue with USPS or FEDEX but UPS is the spirit airlines of delivery services… they are a trash service
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July 2022 by Mohamed Mahmoud
My package got lost here.Ups is the worst
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June 2022 by Jeff P.
Please find some employees that are worth employing. Find some delivery drivers that actually understand that they are delivering something that someone had to overpay for in the first place and it's hard earned money and we don't want our items stolen because the driver left them IN THE DRIVEWAY, SERIOUSLY. He said it was too heavy. I'm 58 yo, so I picked up my package myself and carried into house. At least I got it before some sticky fingers did.
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February 2022 by phyllis stuart
Their drivers need to slow down ..the one that just came though here a mobile home park sounded like glass shattering he went so fast over speed bump that's why we are having to pay more $$$ to ship n receive broken items they just don't care
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February 2022 by Bob P.
The worst customer service that I've ever encountered. No follow through from the driver, zero service from the Olivera Street location and false promises from the the customer call person. I've been waiting for a critical work shipment that requires an adult signature. The tracking shows that multiple delivery attempts over several days, but it doesn't add up. I'm working from home, present all day long to sign as needed. I'm convinced that no deliveries have been attempted. No delivery attempted notes have been left on my door. I've made three trips to the Olivera distribution center, each visit results in long periods of being ignored, then getting the runaround. Several days have come and gone, still not delivery. I'm done with UPS.
