-
July 2023 by Larry S.
Mortgage lenders out to lunch when applying for appointments today. Don't waste customers' time filling out fake loan heloc apps. Bad place no service.
-
April 2023 by Val R.
Tell me how US Bank gave me only 88 US dollars for 3000 Taiwanese dollars. The exchange rate currently should have seen me receiving 98.26 and then with their fee 88.26. Did I see that? No instead I received 88 then they charge me an additional $10 fee. And basically took $10 from me and chargeen me $10 to commit their crime. And I'm a member on top of it all. I thought you only were supposed to deal with this kind of shady business when going to some loan shark guy. Not your local banking branch. Shame on you US Bank
-
October 2022 by Andrea P.
Richard Zamudio and Jerwin Bautista are AWESOME! This branch is my one stop shop for Banking, Notary services,and expert financial advice. Of all of my errands and tasks, banking is actually pleasant because of the welcoming environment and excellent customer service. Bravo guys! And thank you sincerely.
-
June 2022 by Daniel Garcia
Top of the line employees outstanding customer service ? ?
-
March 2022 by Diane B.
Rapid service and took the time to ask if I knew about the cash back program they have. I didn't know so right on, tellerman!!!!
-
June 2021 by Lidia B.
I have been dealing with this for 7 days already.After being given the run around by multiple reps on the phone (over 6 of them) one was finally kind enough to transfer me to this branch since it's my "home branch" where I opened my account. The manager Richard was very rude and in my opinion not helpful at all. I was a victim of fraud and am being treated as if I did something wrong. Never in my history with my US Bank account have I been suspected of irregular activity. Now you decide to close my account without notifying me. If I didn't call the main US Bank number I wouldn't have known! How dare you keep my hard earned money from me, not even letting me withdraw a small amount for food and necessities.Here I am a week later and still being kept from my money and now I have no food! I have already complained to the Federal reserve and the better business bureau . I understand there's a process to fraud but enough is enough. I need money to buy food now! If this is how badly you treat customers, you will have none. I am telling my story to everyone. I will write this review multiple times if I have to.
-
April 2020 by Melba B.
After my review on 3/31/20 I was contacted by US Bank social media Ambassador and was helped by Caitlin S. who worked with me back and forth for several days, she finally had a solution that I was able to work with during this pandemic, so I followed her advise and hope to see my deposit credited to my account by week's end. She went above and beyond to help me, she is what US Bank is really all about, I am giving them back a 5 star rating. Melba
-
September 2019 by Steven B.
Still very upset with how all went down but they did send me my check for my balance rapidly and reimbursed me for the checks I purchased through them so no dishonesty or theft, just a bad experience.
-
June 2018 by Enoon Enoon
Okay but they should gave a drive thru atm like chase bank instead they have ONE atm where u have to park and get out of your vehicle
-
March 2018 by Theresa S.
Anita and the tellers are kind, however, management does not stand behind the decisions their tellers make, nor stand behind them when a mistake has been made. This is not my branch, but it is the closest one to me. (I am not at this branch, because when I asked the branch manager to transfer me from the horrible Safeway branch, that I was moved to when the Lucky's one closed, would not assist me in getting my account changed to there. It was only when the Safeway one made a HUGE mistake did I insist on getting moved to Lafayette.) I was told that the mistake that was made this week was because the Lafayette back office kicked back a deposit that Anita confirmed, and as I asked at least three times, told me there was no hold on it. There was NO notice on my receipt that there was a hold, and I am staring at a screen shot of my account online and it shows the full balance was put in there. Only to be pulled back by Lafayette, or at least that is what I am being told. I am so angry right now...and it is a Saturday, so of course I cannot talk to Kalvin, the district back office manager, who assured me yesterday NONE of the payment I made on various credit card accounts had tried to clear, so they would be paid. Well, I am not sure what system Kalvin was looking at, but now THREE...at least...of my payments were returned from USBANK. $27 return fee from the credit card company, and another one, and another one. OH, not to mention all the interest too. Yep, interest on over $10K worth of payments being made. Not to mention MY TIME!! I have gone to the branch twice, on Thursday when I noticed USBANK stole money from my account (if you tell me there is no hold, and you tell me you verified the deposits, you show it in my account online a my balance, and you have NOTHING printed on my receipt of a hold, then you STOLE my money when you pulled it back out of my account without EVER CALLING ME AND TELLING ME THIS NOR SENDING ME AN EMAIL). Now some of you might be saying "Well, you must have deposited checks that bounced." Nope, not at all. These checks were from a well known insurance company. In fact, I was receiving checks from this company for 18 months, not of this amount, but from this company. USBANK has images of all of these. But USBANK decided it was better to screw over a customer. Sure, USBANK will make me whole eventually. They have to because they know they are wrong. But why the heck did Kalvin tell me there was no returned items. What system is he looking at? Is anyone at USBANK actually doing their jobs? They will make me whole again after I have to spend lots of time printing up statements, redacting all other information from those statements, totaling up the amounts, figuring the interest I was changed, figuring out how much they own me for my time...this will all take time. I will have to wait for them to contact each of my credit card companies and tell them USBANK was at fault for the returns. (BTW, I don't bounce checks or get returns...unless USBANK has made a mistake.) All I wanted was a bank to do business with, one that was fair and kind, USBANK is not this bank at all.
-
June 2017 by Christine A.
atrocious customer service. snatching documents out of customers' hands.... rude Service.
-
January 2017 by James Pretti
plenty of parking. staff is very friendly. short lines.
-
December 2015 by Katsuki Matsumoto
対応もよããŠã™ã™ã‚ã§ã™ã€‚
