October 2023 by Kathy C.
I have stayed at the Valley Motel several times over the years. Some times were better than others, such as right after they first remodeled and had all new furniture, paint, etc. However, one of my stays there a few years ago resulted in my being eaten alive by bed bugs. When I told the owner she stated that she knew there were bed bugs but what did I want her to do about it? I told her I wanted a full refund for my room. She then tried to accuse me of losing or stealing the remote control to the TV and was going to hold some of my refund to pay for it. Only after I threatened to report her and to call and tell every newspaper and news station that she rents rooms knowing there are bed bugs, did she give me the full refund. I never reported anything at the time, even though I should have. However, fast forward to about a month ago... A good friend of mine who is elderly, rents a room from them every couple of weeks. He has been doing this for at least a year or so and he is a good customer. Never causes them any problems and always rents a room from them. They knowingly rented a room to him with bed bugs and then when he complained about it they did nothing. Not even a refund of his money. They not only lost his business, but I and another friend have reported them to code enforcement. I also reported them to the Better Business Bureau and the Health Department. This woman KNOWINGLY rents rooms to people with bed bugs. If you are reading this lady, you should be ashamed of yourself for putting your money ahead of people's health, safety, and comfort. You run a motel so the comfort and safety of your customers should be a priority but it isn't. This review should have been written a few years ago, and if I could give zero stars I would. But at least writing it now it shows anyone wanting to rent a room that this is an ongoing problem and has been for years. DO NOT RENT FROM THE VALLEY MOTEL.