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March 2024 by Katwoman P.
I wish I could give minus numbers, or zero stars. A lot of smoke and mirrors. Will try to make this long story as short as I can. My realtor had heard of these guys and so I called up the person she knew who hooked me up with this company . I paid the extra and even bought my own plastic mattress cover because I thought if she knew this guy they must be . WOW! And there the nightmare begins! I had moved a lot of stuff myself because I didn't trust anyone with dishes and glasses and even rented a van to move a bunch of my stuff so they just really had to take the large stuff and clear out my storage that was a half a block away and about half full at most. They started with my storage and got it out really fast, but there seemed to be no real order or rhyme or reason as to where they put it in the truck. Next was my condo that was on the ground floor. The guys that showed up moved my furniture from my back condo to the street without the speed boxes that I was told was going to slide the bigger heavier stuff out to the truck. There were four guys in all, two which were about 4 feet tall. All the damage that was done to my stuff was NEVER pointed out to me, I had to find it myself! I can't tell you how many times I heard "oops" and then one of them would look at me. Everyone, but the main guy claimed they didn't speak English, but as soon as some of my less impt. jewelry fell out onto the floor from a nightstand I did not get to pack up yet (after staying up the entire night with one hour of sleep) one of the guys leaned down and grabbed ONLY the antique Mickey Mouse watch and then saw me standing nearby and quickly said in perfect English said, "is this yours?" Well, who the hell else would it be? If I wasn't standing right there I'm sure I would not have that watch right now and who knows what else I may have missed. Luckily, my better jewelry and things like that I moved myself thank God! They were supposed to wrap my furniture, and the only wrapping I saw was a thick blanket kind of put around some furniture but my very expensive Tempur-pedic adjustable frame had black ripped corners and I had to SEE that myself. I was so exhausted from days of round-trip moving in one hour of sleep and packing the entire night I could barely keep my eyes open. I had an electric fireplace with stones in it and they put it face down and the decorative white rocks slid all over the inside and scraped the glass. Because of how they moved at the remote control that was taped to it fell off and found it much later outside on the deck. They left a big heavy beveled framed mirror outside on my deck and this is in December... it was one of the little guys and he couldn't carry it to my storage shed himself and just left it! I couldn't carry it by myself, so it stayed out there most of the winter. They chipped parts of the frame which was perfect prior to that. They said they were going to put the stuff that was in storage into my storage in the backyard, but stuff that wasn't supposed to go back there was back there and vice versa. I bought them lunch, bottled water, energy drinks. After I saw the damage myself I made a damage report with the main mover guy who said his manager would call me and never did. I tried to look at what they did, and as it started to get dark, I couldn't find my bedding, which I found outside on the deck in back! I finally just found the remote for my electric fireplace (because of the way they handled it) it got loose from the tape and they left the fireplace inside, and the remote outside. I tried everywhere to replace it and couldn't, at least I got that back! I have no idea what else is missing or in the wrong spot and then they charged me $600 more than the quote. They offered me $100 for all of the damage and I said that was insane and they said you didn't buy insurance. They have a weird complicated mathematical thing that I couldn't figure out about the insurance so I called to ask how to do that and the man I spoke with told me &
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February 2024 by Ed M.
For my large household moving job with this company, there are many reasons for my complete satisfaction including: their entire team of movers (led by awesome Scott Seppala) were very professional, helpful, knowledgeable, cordial, & they gave to me valuable advance planning tips to make an otherwise stressful project very smooth & successful. They are also very flexible, adaptable, & competent when unexpected challenges arise, taking quick action to resolve issues &/or to preclude issues before they surface. It is very evident that Valley Relocation & Storage has been successfully operating for 40 years.
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January 2024 by Emilia Bekkerman
It was an absolute joy working with the entire Valley Relocation team! From start to finish, Ron and his team were responsive, involved, accommodating, and professional. I would recommend Valley Relocation to anyone looking for a moving company! Special shout out to Luis' moving crew and Jorge's install team! Wouldn't mind moving offices again just for the chance to work with the team again! :)
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January 2024 by Jenifer Shields
This was our second time using Valley Relocation for an office move, since the first time was very positive, back in 2019. We are an office of 70 in-office staff (and growing), and this time we moved a 7,400sq ft office into a 12,000 sq ft suite. It had to be done in two stages, 2 different move dates. Throughout our own tough, month-long coordination process, Valley’s communication, promptness, knowledge of the business, professionalism, and work were top-notch. Every person we interacted with, from the account manager to the crew, was friendly, professional and always did the work under their time estimate. Special shout out to Ron Roberson who spearheaded our move with a fantastic attitude and general awesomeness. He listens very well and responded quickly to any questions we had. The same goes for Rob Garcia, the crew’s supervisor. A real pro and very patient and friendly. Our crew was FAST. I would recommend Valley Relocation without hesitation and without reserve, whether it’s a small office or large one. They have the experience to do it right.
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December 2023 by Kim Everist
Valley Relocation was excellent. Our firm had them do a major move of office furniture. They showed up ready to go, with a large staff and completed the task quickly and professionally. I would definitely recommend them for jobs large and small and will use them again.
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December 2023 by Cait Spitek
Valley Relocation & Storage is the absolute best! I can count on them for small to GIANT projects to get completed in an extremely quick manner and they always on point with my requests! I would recommend to anyone who needs to move/resale/store any items; you can truly count on this team to get it done!
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November 2023 by MacKenzie Lahar
Great experience with Valley Relocation. Carrie and Ron were great to work with. Used them for our company office move in downtown SF. They were familiar with building requirements which made for a smooth process. We had a few last minute changes which they adapted to and provided solutions for. Would 100% recommend them for your move. Reliable, responsive and professional service.
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November 2023 by Andrew Burnham
Valley Relocation is the absolute best! They handled our move from California to Idaho last week and did an amazing job. Karen, Tim, and the driver Shawn were top notch and all of the crews did an excellent job. If you are looking to move and want to take all of the stress out of the equation then look no further as Valley Relocation is the very best you will find.
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November 2023 by Tomer Ezra
WOW! Second time using Valley Relocation and they continue to amaze me!!The experience is extremely smooth & quick! The team is professional & respectful! I couldn't ask for a better moving company. Special shout out to Ron who has always responded to me in a timely manner & always provided a fair price for each move! It is also a very easy to work with Carrie, she is very organized and ensures you are constantly updated about any relevant items of business.10/10 would recommend for any of your moving needs!!
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October 2023 by Camilla Burraston
Valley Relocation were such a pleasure to work with. they helped facilitate an office move with professionalism and efficiency. Great experience and great team. Would highly recommend them.
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October 2023 by Jennifer Shade
Valley Relocation deserves much more than 5 stars. They made our hectic move from one suite to another seamless. They showed up on time, with many hands to get the job done. There was never a no, I can't or not my job. It was so refreshing to work with such an accommodating crew. The service was beyond my expectation. Should the need arise for another move, they'll be my first call. Thank you!
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October 2023 by Andy Elgazzar
I've used Valley Relocation twice now for two different business office moves. Both of my experiences have been great. They are prompt, professional, the move crew knows what they're doing and they get it done. Moving is always a pain but it certainly helps to have a moving team that handles the burden with ease. I highly recommend.
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October 2023 by chris gonzalez
From start to finish this company is exceptionally better than any other company in the business. I relocated to another state not having to pack my home, rent a truck, drive to the other state and then unload. It was absolutely worth every penny I spent. I want to recognize Henry (the truck driver), Gaylynn (the coordinator), the guys that packed and loaded everything and the guys who unloaded everything putting everything where I needed it. They were all the best.
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October 2023 by Michelle Anderson
Arrived on time. Very professional. Hardworking team. They were able to get everything loaded, moved and unloaded within hours. Our move was HUGE. Fair rates and very flexible in move dates. We have used them before and will continue to use them in the future
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October 2023 by Leslie Tietz
The move was seamless! Ron was responsive and always available to answer all my questions, the movers were very friendly and professional and everything was explained in detail. I would recommend them without hesitation.
