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February 2024 by bob barilone
Service was helpful and friendly
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January 2024 by Kaitlyn Iverson
I called (day before Xmas Eve) desperately trying to find a certain gift for my niece. Jennifer answered the phone, helped me as much as she could, then transferred me to a gentleman on the floor to make sure they had it. I don't remember his name, but he was great! We were able to reserve, and pick up a present that completed Xmas! It's a shame Wal-Mart couldn't be as helpful!
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January 2024 by Dennis Guerrero
I like sporting goods stores.
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December 2023 by Damian C.
Fantastic crew very attentive.
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October 2023 by Seth G.
If you come here around 2:30 pm you will not receive good service. I requested a shoe size and had to wait 15 minutes just to find out it didn't fit. I saw 4 employees and only 1 was helping out. 2 of the employees were flirting at the front and completely ignoring their job. And the other one was avoiding the crowd wandering off elsewhere. Shout out to Chad, he noticed I needed help and went out of his way to help, while having a good attitude.
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October 2023 by Daniel Aquino
Nice little place.
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September 2023 by Jim Bahr
Great store and service
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September 2023 by Cristina Salas
The person who helped me didn't know anything about weapons.
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August 2023 by Breanna Rocha
Always a positive experience here. Staff are really helpful and friendly.
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July 2023 by David C.
I called to inquire if big 5 carried a certain running shoe in stock. After talking to a very pleasant young lady, I was put on hold while she checked. Then a young man got on the line, and was extremely short and rude. And because HE didn't know the shoe brand, questioned ME like I didn't know what shoe brand I was talking about. Spend your money elsewhere you don't need to be subjected to rude associates who try to make customers feel inferior.
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June 2023 by Jeff Hung
I received an email for a K Swiss shoes that was on sale for $20, but the shoes tag says $29.99. When I was checking out at the register, it scanned as $29.99, so I told the cashier I received the ad for $20! The cashier then told me that it was a one-day sale, so she scanned a bar code to become $20. Be sure to double-check your receipt or during checkout so you don't get ripped off or not get what was advertised.
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May 2023 by Colette C.
Absolutely have to give a shoutout to the staff at this Big 5 -- specifically KC and Fernando. I walked in today to pickup some items from their one-day sale. As soon as I walked in, KC greeted me with a friendly smile. She asked me if there was anything I needed in particular. I told her there were several things. She had Fernando help me who walked around the store with me and picked out every single item on my list. He even searched for the color water bottle I wanted, moving several water bottles to find the aqua color for me. When I checked out, KC helped me. She explained that the items would first come up with their regular price until she scanned the coupon. When a few items came up as the wrong price, she helped me resolve the issue (which involved Fernando having to swap out a couple items; totally my fault for not specifying I wanted the 2 outlet wall plug with usb). All in all, this is the best customer service I have received in a long time! Keep it up, Big 5, and thanks to KC and Fernando. I will definitely be back.
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May 2023 by Anthony Buice
Small staff, so be prepared to possibly wait a little for service. Great prices on shoes
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May 2023 by Maui Jansma
Great store to visit and find sporting items needed for the sport one is involved, or just buy a gift! We went in to buy a pair of women's hiking shoes. The service and the price are incomparable!!!!
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May 2023 by James and the Giant Floor Sander
I like Big 5. I always go there. Everyone that works there is super friendly. They are very helpful and eager to help. Last time I was there 5-2-23 I bought 2 tennis racquets, tennis balls and a pair of shoes. I am super excited to get using those. I'll definitely be back in the future. Thanks Big Five!
