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October 2023 by marisa henderson
Amazing experience! Michael Angelo was extremely professional and made us feel comfortable with our first move out of state. We will definitely be using Budd Van Lines in the future and requesting Michael Angelo!
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October 2023 by isaac villa
Great first experience with Budd Van Lines! Michael Angelo was extremely professional and made the whole experience very enjoyable. We will definitely be using Budd Van Lines again and requesting Michael Angelo!
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September 2023 by John Lo
We had a large move across a long distance. It's large home with 5 people and a dog that went from NJ to CA.Overall the move quality was good, the crew leader, Israel, was the leader on both ends and drove our goods across the country. Very service oriented, high quality, and fast.We had phone support from the sales person, Alan, who did a good job estimating the weight, and Susan, our day to day coordinator during the move.My issue (and why I'm not putting this higher) is schedulers and lack of transparency to the day to day coordinator. We scheduled our pick up well in advance of our actual move to CA with the notion we'd limit the time without things in CA. We were told a time window in writing for goods arrival and verbally explained it would be at the earlier end (as a second shipment was part of the booking so already scheduled).What happened was Budd Van Lines decided to schedule another job for our driver after our packing and pick up (they apparently can put the truck w/ your stuff in storage to do this). That put them outside the written promised delivery window (and much later than the verbal commitment). I was not getting much input from our coordinator during that time, and it's clear there's not much communication between the scheduler / dispatcher, and your day to day coordinator.I asked for a reduction in fees, and the only thing they offered was something that was less than half the cost of one day of a hotel. No follow up responses when I challenged that.Quality of mover was good but they are greedy which put us without our stuff for 2 1/2 weeks which didn't need to happen especially given the size of our move.
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August 2023 by Justin Grandmaison
We had an excellent experience with this company and would highly recommend them. Moving can be stressful but the movers made sure they did everything in their power to ease that for us. From their professionalism, to their considerate and careful handling of our personal items, to their engaging demeanors, we could not have asked for more. A special shoutout to Mike “Michelangelo” for going above and beyond,. Several times we had to have him unpack and repack items and he did so willingly with a smile on his face. At no time were any of our requests met with anything but an eagerness to assist. We feel we received a five star experience from him.
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August 2023 by Evan Leglar
Michael Angelo took great care of us on a hot and busy day. Very professional, and clearly knows what he's doing!
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February 2023 by Connie Waite
We did a long distance move from Ohio to Arizona. We contacted Bud Van Lines in February 2022 for an end of June move date. We only talked to this company because of their one touch service. We knew our Items had to go into storage for 5 months and were excited that our whole house would only be moved once on the container and then to our new house. We knew this was a way to protect our items from damage. Dave Mau assured us we were setting this up in plenty of time for a July 1 move. I did not competitively bit movers because no other moving company offered this way to store and move our belongings. The day of the move, a Moving Van showed up instead of the container that we had contracted. I contacted our moving rep Lisa Harvey. She said there were no containers available. Lisa put me in touch with Tom Torcomian. He told me our furniture would stay on the truck until we needed it delivered to our home in 5 months. I agreed that this was a good solution to the situation. We received our furniture at the end of November and it all had been moved into storage. So, our furniture was moved at least twice. I paid a high price for a move/storage that promised me one touch. I chose this company because it is known as the best company to work with. Yes, Dave and Lisa were nice, the drivers were good, the laborers were respectful and I thank you for this. I just wish I was told the truth about what was actually going to happen to my personal belongings.
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November 2020 by Jack Bush
Office personal are awesome.
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November 2020 by Anna Austin
Nice facility
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November 2020 by Cheri Nielsen
Saroeun & Felicia You arrived this morning in their nice, clean van and were so careful and conscientious in packing up and loading my furniture to move it across the country. They were kind and respectful, and very personable, and treated my belongings with great care. They also regularly texted me to keep me posted on expected arrival and delivery at the destination. I highly recommend this husband and wife moving team!!Service: Interstate moving
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November 2020 by Terence Dunn
Movers damaged several items during my move that could have been very easily avoided. I’ve been attempting to reach their main office folks for MONTHS to get needed info to file an insurance claim. No one will return my calls. I would never recommend to use this company. You’re better off moving everything yourself.
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November 2019 by Tracy B
We had a super professional move out with Merchants out of Wisconsin, and our stuff went to Budd’s storage facility for 3 mos. We weren’t quite ready for it yet but our storage credit ran out and we needed some of our stuff so we had it moved to a local storage where we could access it. I showed up to find 4 guys ready to unload. The positive is that it was done very quickly. The negative list is much longer. I was texting and calling my husband throughout the day to tell him I couldn’t believe how UNPROFESSIONAL they were! On the light side- they set cold wet drinks on my wood furniture leaving rings and left trash in my storage. On the serious side- one guy would drag on expensive couch by himself damaging the legs on it rather than asking a second guy to get a side. They stuffed things up to the ceiling above the fire sprinkler which is not allowed by the storage facility, stuff was stolen and when I caught a guy RED HANDED putting a stereo receiver into his car I confronted him about it. He said I heard you tell our driver it wasn’t yours... I told him “you have no idea what happened after that! I text a photo and my husband told me it was in my sons box of stuff, so I text a photo to my son and he confirmed it was indeed his!” Besides that it was on my manifest from merchants saying exactly where it was packed up from. The man would NOT take accountability for his actions (meaning apologize or admit he should have asked me). Some of our wooden cabinets were thrown to the top of a very high tower of boxes sitting askew on top of other wooden furniture tossed in at all kinds of crazy angles. Needless to say it got all scratched up. The worst part was at the end of the move (which was not even 1/2 day, I saw the driver paying two of the guys in cash and heard the conversation indicating they were day laborers and NOT EMPLOYEES of Budd. When I told the driver I wasn’t really happy about the situation and that I personally caught one of his day laborers stealing from me, he said oh, it was Merchants (the company that contracted them) that arranged the day labor, so I went around the truck to ask the 2nd employee if Merchants hired the day laborers and he said no then started stammering and called the other guy over to tell a better lie... I WOULD NEVER USE THIS COMPANY AGAIN!!! $16,000 and this is how they took care of us!! It may be better for you if you’re doing a move right from one home to another with no storage, but if you move to a storage you sign something that says they have NO LIABILITY! So they will act accordingly treating your stuff with NO respect!
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November 2017 by Tomeeko Mitchell
Great moving company if you're looking to move
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November 2015 by Jose Rivera
It is the world's best company to work for
