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March 2024 by Taryn Aguirre
usually this location is pretty good, but i went yesterday and it was the first time i wasn’t happy. i went to redeem a bogo of their “gotta have it” size. cashier told me it wasn’t there so i ended up paying full price. i open the bag and both ice creams aren’t even close to full. it’s like she made one gotta have it and split it into two gotta have it containers. so $20+ for two 3/4 full containers of ice cream.
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March 2024 by Anshwar Syed
I always ordered online and delivery. They are good and yummy .
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March 2024 by Becky Connor
This is our go to location since they opened! I frequently take my toddler and she loves getting the kids scoop with marshmallows. Everyone is always very helpful. Great customer service. One time my husband took our toddler in and he got a different flavor and then we always get and my toddler didn't want to eat it so that guy behind the counter said he knows she always gets the pink which is the cotton candy with marshmallows and he made her a new one for free.
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September 2023 by Adalith Gutierrez
Great ice cream and a lot of ice cream cakes available here
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September 2023 by Jennifer Gonzalez
Service is really poor, we ask for a recommendation and the girl that was help us told us, I don’t eat nothing from, here I just work here?Everyone look bother the moment we walked in. After I order I asked for my ice cream to be cover to go. The guy just put a lid smashing the ice cream spilling it over the side or my cup. I thought he was gonna clean it up. no!As he was heading it to me I ask if they could please clean it up. They all look at me as if I was crazy.The girl snatch the cup from the guy and swiped my Ice cream cup with the towel they’re where cleaning there counter.I was like omg…!!!cross contamination I was gonna return it but my husband hates when I say something.If you go just be careful.
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September 2023 by Rinna T.
Came here last night (09/06/2023) to get my ice cream fix. The line was not that long so I thought it would be quicker. There were 2 employees that night and the person in front of me got 3 orders of ice cream which were not that complicated. One employee was already helping her and then the other employee helped her as well. I would think that she would have gotten my order instead to make the line quicker but no. I had to wait longer. The person in front of me even asked the employee if she should help me instead but the employee said, "It's okay." I also thought that the employee was kind of flirting with the customer which I think was inappropriate to do during work. She didn't even apologize to me for waiting. But she did apologize to the people behind me The ice cream was good per usual but the employees, not really. Needs more training in Customer Service in my opinion.
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August 2023 by RAJBEER SINGH Sandhu
I can say this store is one of the bests I've ever took my family there. Great and friendly staff; great quality ice cream; so clean. The lady named mani is very helpful and efficient, has a great customer service skills.
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August 2023 by Priscilla Pineda
This cold stone has horrible customer service. The blonde woman associate had the most rude and snarky attitude.
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August 2023 by Stacey O Johnigarn
Staff member innocently and admittedly made a mistake on my order and shop refused to make good. Shame on you Coldstones!
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August 2023 by Neleh B.
Yikes be careful with this shady Cold Stone location! They will add an unauthorized tip charge to your total without your knowledge! I came in to pick up one of their overpriced ready-now ice cream cakes on August 18th. The cake was $60 total, so I inserted my card paying that amount. Later I found out the charge on my statement was $70. I didn't notice the charge until I checked the receipt and realized the cashier put the tip as $10.. I did not approve of this tip as there was no tip option on the register screen when I paid! Proceed at your own risk.
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August 2023 by H W.
Excited to have this location closer to me, but after 3 attempts, I still like the Corona Crossings better. All 3 times, my waffle cup was stale and chewy; if you don't sell a lot of these, then maybe don't make so many ahead of time. The spoons are too flimsy and break every time. The other location has sturdy spoons and easier to eat with Tonight the chocolate ice cream tasted freezer burned and almost a fruity flavor to it. I get chocolate devotion every time and know how it should taste. Would love for this place to be my go to place and for my review to move to 5 stars, but a little more attention to the details would be helpful.
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July 2023 by Stacey J.
EMPLOYEE MADE A MISTAKE ON MY ORDER. I DROVE ALL THE WAY HOME AND DISCOVERED THE MISTAKE. I immediately called the shop and was told there was no manager and they couldn't help me.After 4 days of calling, and one employee telling me to come in, still no manager.Staff doesn't properly speak or understand English. My order was incorrect. I spoke with 3 different staff members, 4 separate days. Manager is unresponsive and employees still refuse to make good on an order that I spent more than $30 on. I was never rude or unprofessional and as a consumer I don't expect to be told on 3 separate occasions that my order will be remade properly and then when I drive 39 miles to the store, at the request of the staff, I get turned away.It's truly sad how I was treated. Now, it's cost me more than $30 in time and gas trying to get the proper treatment as a consumer.
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July 2023 by Chelsie Turner
Shout out to the girl working tonight for fixing my order (I didn’t catch her name) by making a pregnant woman very happy♥️ thank you
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June 2023 by Priscilla D.
Omg where have you been all my life! Went out for tacos with friends and decided to try this place out for the first time. Staff are friendly and helpful. The shop is small and it's busy but they go fast. They have a couple of tables and chairs for you to sit outside. I about died when I took my first bite. This ice cream is out of this world! I got the cheesecake with strawberries and crumbled graham crackers in a waffle cone. It was worth the price cause it was bomb!
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April 2023 by Victoria Arrizon
the ice cream was really good but when the lady at the counter directed us, she had a very snarky attitude and didn’t seem to want to help us at all, given that we’ve never gone to cold stone before and never knew how to order properly. my sister asked for a mint chocolate chip cone but ended up getting a chocolate ice cream with nuts in it and didn’t say anything in fear of her reaction because she was rude and intimidating from the get go. i ended up going in for her and complaining because she was uncomfortable to go in given the environment that they established the minute we ordered. when i told them that they got our order wrong, instead of being apologetic, the same lady just told her coworker and myself to throw it out with attitude and annoyance. i dumped it out and the man that helped me out was very professional but overall we were very uncomfortable with our experience at this location
