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July 2022 by Lu G.
The store is nice and clean. The staff nice. Though, their lack of product knowledge for the products they have in-store is conterproductive. Also, this store doesn't carry many brands that other stores do.
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July 2022 by Alex Pellettera
Girls are always super helpful ??
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July 2022 by DJ J.
Love this store. Not once have I ever had an employee be rude to me like all these other posts are saying. IMHO if you give attitude you're probably going to get it back. As stylist we should know how it feels to have a customer treat us disrespectfully. Be kind people. These ladies are amazing.
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June 2022 by Pedro Sanchez
Actually very well done ?
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April 2022 by Courtney A.
I love coming to this location every time I come in I am politely greeted and Ashley is always there to give awesome advice on the best products for my clients! Ashley is awesome! Will always come here for products.
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August 2021 by Toni Naisbitt
Great place but have no inventory havent had what I have needed so I joined salon centric also
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July 2021 by LeiLani R.
Called looking for a product Ashley answered. I informed her what I was looking for. She placed me on hold for 4 minutes and 54 seconds . She returned to the phone and asked me what i was looking for???? I called 10 minutes after they opened. Anyone who shops at cosmoprof knows they are not swamped where this person couldn't answer a simple question! If I could give Ashley zero stars I would!
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July 2021 by Pamela G.
I always hear a greeting and mostly always have the products I need.. Getting better since the lock down..
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September 2020 by Darcey Greenfield
I like all the product's
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July 2020 by Julia G.
It's Ridiculous to see these reviews about the store manager & her staff ! Who may have to be working as an essential workers through tough times and has to hear people complain about hours changing and not able to get product ... it has nothing to do with management being "lazy" who says that!! Courtney is ALWAYS helpful as well as her team i have never had any issues with any of them. When the world is going through a pandemic and you take the time to come on here to complain about hours changing and not being posted for you... it's sad. This store does amazing and doesn't need to be made to look bad from these people who don't understand what essential work is and that they may just be doing their job. Courtney & team please keep up with what you are doing because I love your store always have always will!
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July 2020 by K R.
This store has so much potential considering the location and being near many salons. Although it's considerably close and convenient for me- I will not give this store my business anymore. Courtney the manager has by far the WORST attitude and customer service displayed. The other girls have always been helpful and friendly but I can't even imagine what it's like to work with her. She is lazy. And during the covid close down she made it nearly impossible to get product. Once the doors opened I was able to freely shop like the rest... but as I was leaving she'd locked the doors early and a guest was looking to shop (2 minutes before 4:00) and a customer went to open the door and she wouldn't allow them to shop.I parked in front of the store directly in front of the door and saw her standing there and as I stepped up onto the sidewalk she's locked to door (this was at 3:00 on a Monday) and I was unable to shop. There was no display of hours being changed and she could've taken the time to open the door and simply say they were closing early and inform me of shopping hours the next day. Her work ethic is awful, she's lazy and lacks customer service. That store could truly thrive without her being the one to manage it. It is worth driving to the chino location. During times like this we should be coming together and being there for one another especially in this industry that is being hit HARD due to the pandemic and closure of businesses. It's very sad this behavior and lack of customer care or concern is being tolerated. These are my sentiments and I can see I'm not the only one who feels this way. I hope this business finds new management, there are plenty of people who would take the opportunity to have her position and help this business thrive and it would attract way more business.
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June 2020 by Frida A.
I literally hate going here, it's my nearest location, but I will drive an extra twenty minutes to the Chino location. The staff over there is friendlier
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June 2020 by Y V.
Every time I come it's closed and it before closing hours ... it would be nice if they can update the business hours if they are different
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June 2020 by Diana Bernal
All the girls and the manager are extremely very very nice and very helpful always
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May 2020 by Wendy V.
Do not come to this location! I've been shopping with cosmoprof for 10 years now and by far this has got to be the worst location I've ever been to! Courtney McMillan the manager here has to have the worst attitude I've ever encountered, she rude and you can see this woman has absolutely no care for the customers that walk through her door. She's unreasonable and is bringing this location I once loved down. Someone anyone talk to her! Let her know it's not ok to yell at clients and pick and choose who you want to service and treat fairly. Grow up!
