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June 2023 by Heather L.
This is a gas station my husband and I frequent because there is only three gas stations near our home. I had to get to a family emergency and someone at the stop light warned me my tire was flat. I stopped at this gas station because I am familiar with it. I asked the cashier if she could turn on air compressor and she stated only if I bought gas" . I informed her that I buy gas all the time here she said sorry that is policy. People are ignorant . We will no longer stop at this station .
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April 2023 by David O.
I recently visited the Shell Gas Station on Temescal Canyon Road, and I must say that I was thoroughly impressed with my experience there. The station was impeccably clean and well-maintained, with everything from the restrooms to the parking lot looking spotless. The overall atmosphere was inviting and welcoming, and it was clear that the staff took great pride in their work.Speaking of the staff, the new male cashier was exceptional. He was friendly, polite, and went above and beyond to assist me and my family with our needs. He even provided us with directions to Magic Mountain, which was greatly appreciated.The quality of the food was outstanding. The sandwiches and hotdogs were delicious, and the selection was impressive. But what really stood out to me was the coffee and tea. The aroma of freshly brewed coffee and tea greeted me as I walked in, and they tasted warm and comforting. It was clear that the station put a lot of effort into making sure that their food and beverage options were not only convenient but also of high quality.Overall, I cannot recommend this Shell Gas Station enough. It was clear that the management and staff went above and beyond to create a positive experience for their customers. If you are looking for a gas station that offers top-notch service, cleanliness, delicious food, and great coffee and tea, then you must stop by this location on Temescal Canyon Road.
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January 2023 by Brianna L.
Screw this gas station. Have been going here for years. Walk in last night to buy stuff, the cashier randomly starts screaming "NOOOOO, NOOOO, STOPPP, NOOOO!!!" Like he's actively being murdered... come to find out, he's just playing along with the other cashier that's standing on the customer side of the register. Not funny when you have customers in the store that carry legal firearms...I'm thinking he's being stabbed and he's just playing a joke on the customers. Screw the white dude working on 1/14/23 at 2300 hours.
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December 2022 by Robert S.
Don't bother stopping here, every week I come up from Ensenada to Rancho Cucamonga and like to stop for a decent sandwich but the last 3 times Big Al's wasn't open and they had no sandwiches premade. Three strikes you're out.
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June 2022 by Tony S.
Other than the gas prices being high the pumps are always so slow at pumping your gas takes 15 minutes just to get 10 gallons out I noticed a few people going inside to get their change and going to Arco arco Street but other than that very clean inside restrooms are disgusting
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May 2022 by Mike M.
This was my 2nd oil change here. I get the $26.99 conventional (as opposed to synthetic or synthetic blend) Castrol motor oil. I've almost always used non synthetic oil, changing at 3,000 mile intervals. It comes to $30 and change, and they give you a car wash code for the $10 deluxe drive-thru car wash at the shell station on the same property. They have an outdoor table you can wait at, get a coffee at the minimart and catch up on emails, or they have a few chairs inside, I believe. They have 2 oil change bays, it's not a big crew, I waited about 15 minutes this last time for them to start my oil change, not a big deal for me. They also do brakes and alignments, and other repairs.
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November 2021 by Mark W.
Interesting......a 2 1/2 star overall rating and now I know why. Very poor customer service!! Now I don't expect much, after all it is a gas station market. But the cashier with glasses working the afternoon of 11/4/21 has some real issues. I get it.....you work a base pay job at a gas station and you're unhappy in life, but don't disrespect the customers because of it. Again.....I don't expect a hello or thank you, but how about being polite or at the very least just human and not rude. Perhaps your were raised to be this way, but hiring you is now on management's hands. Hence the 2 1/2 star average rating from customers. Hope your day or life gets better at some point. You are where you are because of you and no one else. Your personality, manners and work ethic all fall on you. You can't blame the customers for your life choices.
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August 2021 by Diane V.
Absolutely atrocious gas station. Really convenient location and have been coming for years and have seen it declining. It's so sad to see how badly it has gotten. You can pull up to any pump and roll the dice: will you get a functioning pump? Who knows?!! Maybe you want to buy a car wash? Nope. Ran out of paper, you'll have to go inside.. but what are the chances the car wash works? Roll the dice!! Or maybe you get to the pump but the screen in blank, or the keys don't depress, or the pump doesn't actually pump. Never ever going back ever.
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August 2021 by Nathalie C.
Didn't get her name but the white brunette needs to learn to mind her own business. I came in and before saying a word she sees the scratcher in my hand and immediately says rudely "You aren't gonna try to cash that here are you? The scratcher??" with a rude facial expression as well. I said "I was going to ask if I could but no that's not the original reason that I came in." She goes oh ok good bc our machine is down. I let it go and said politely okay that's fine. I went to get water and then considering her attitude gave her my I'd before even asking for backwoods. She stares at my I'd for a while and says quietly but loud enough for me to hear her "oh and you had your birthday not long ago too..." "you shouldn't be smoking those..." and I just ignored it again while she went to get them. Then she repeated herself at regular talking level and said "you shouldn't be smoking those already." I turned 21 6 months ago. If I was trying to use my I'd at midnight when I turned 21 then I would understand her trying to debate selling to me but if I'm 21 then I'm 21 and it's that simple. Keep your opinions to yourself because you just set the tone for my night. At that point I was really fed up and said yeah that's what happens when u get hit by a drunk driver and want to smoke weed legally to help with your back pain. Her tone changed but regardless of if I'm buying for pleaser or for medicinal reasons you should really keep your opinions to yourself. I'm honestly surprised she didn't scan my I'd as well considering the way she was acting.
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June 2021 by Lilian F.
Their oil change price is fraud. I went there last month to change my car's oil. The first time was 80.00 the second time $120.00 I was told my car took seven quarts of oil. The car does not take more than 6 quarts. They added $40.00 more claiming I needed more oil. The repair shop is a lier. They overcharge. Do not go there.
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February 2021 by Steven N.
Took my car here because it was close by the house sorry I did got my oil changed after getting home it was dripping oil on my new garage was not happy took my truck back the service help seem like I was a both for there screw up still dripped for a few more days I DO NOT RECOMMEND this place
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January 2021 by Joshua R.
Walked in around 8 pm and although they have posted signs regarding wearing masks both employees behind the counter are not adhering to it. One employee wasn't wearing a mask and the other one had his protecting his chin. I was about to grab a water when I noticed another customer without a mask. Freakin ridiculous! I about faced and left wishing there was a freakin body sanitizing machine. If you care for your life stay away from this place!
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December 2020 by Walter D.
Dirty and dangerous. I often stop here because I have cancer and need to use the restroom on the way home. It is ONE of the few stations that allow people to use the restroom in COVID-19 times. I always use pump number 9 because it is close to the restroom. I noticed a pool of fuel on the pavement in front of the pump last week as I filled up. Last night, I found out why the pool of fuel was there. I lost weight after my cancer treatment and I was able to get into a favorite khaki suit that I had been unable to wear. I stopped at this Shell station as usual on the way home. The pump was pumping VERY SLOW as it often does. I removed the nozzle and replaced it with no effect. Suddenly, fuel began to spray out all over my suit and I had difficulty stopping the flow of fuel all over the outside of my car, the ground...and my suit, ruining it. There are usually attendants smoking outside, YES, SMOKING outside at a gas station..this was true last night too. I carefully approached her with my fuel drenched clothing and reported the fuel leak. The pumps are in poor condition. You can barely read the displays due to unrepaired vandalism. Further, the poorly maintained safety mechanisms of the pumps overshadow the filthy conditions of the restrooms and area in general. Be careful. This station is dirty and dangerous.
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December 2020 by Janet P.
Ladies - avoid this station. Pumps didn't work quickly - spent 5 mins getting 1 gallon; guy next to me says this happen here a lot. Employee came around and sped them up. Then, even with a credit card, you have to go inside the store to pick up your receipt from the cashier. So then I asked about the bathrooms, cashier didn't know. They are outside but the Ladies was out of order. With COVID and all, I understand deferred maintenance on the pumps, but closing the Ladies bathroom but not the Men's? Nah.
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October 2020 by Martin R.
None of the employees are wearing mask at this location. That's irresponsible for the public's health and safety during Covid.
