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July 2024 by Anh P.
I brought my X3 Bmw SUV to Khalid (owner) for a dent damage to the rear passenger door. One Stop Auto and 3 other shops gave me similar insurance quotes and turnaround time, of ~2 weeks. My initial impressions of Khalid were positive and his shop was just down the street from me so I thought it would be the obvious choice.
Although at first, Khalid was transparent about what was going on in the repair process, his communication became redundant. Weeks would go by and I would have no idea why there was a delay. If I’d call him on the phone, all I was met with “sorry it’s taking so long.” I tried not to bother him or be too demanding between our interactions. My only request would that any paintwork would need to be quality.**
Moving forward a month later. Every time that I’d drive by, my car would be in the same repair stage that Khalid referred to…the last time we spoke. For example, the vehicle would sit for weeks without the doors which tells me it took weeks for him to actually assemble and paint. This is when I realized he uses other third-party businesses for paint, glass installation, etc.,.
Towards the end of April (almost 2 months out) when I finally got my car back, I noticed some issues:
-paintwork to the doors with dust/bubbles/contaminants under the clear coat
-rocker panel and rear passenger door misalignment
-gap in one of the taillights that were reassembled
Obviously the paint was disappointing, but I took the loss and decided to take care of it with someone who will do it right. I drove back to Khalid and asked him to fix the latter issues. He told me that I needed an appointment and that he’ll “keep me in mind”. After several days with no call I decided to call him myself to see if I can come in the next day. This is where it gets interesting. Instead of addressing the issue, Khalid gets UPSET because I had promised to leave a Review. I had told him before that I would do so after everything is done and complete. At that point I lost my cool and decided to not bring my vehicle back the next day. Unbelievable. Lesson learned.
Do not take your vehicle here if you value your time and want to be treated like a customer. In addition to racking up rental car fees, I am now left with having to fix the poor quality work that Khalid and his shop did.
Update: Owner is dishonest in his response as expected. There were no police report, fraud, or structural damage as he so blatantly claims. Khalid and I had a mutual agreement to take -$200 off the $1000 of my deductible; he only got mad after the fact of me not leaving him a review. After he discovered the missing review, this man tried to manipulate me by asking for the $200 in order to fix his mistakes. I refused to come back because I didn’t want him messing with my car. Additional photos uploaded. DO NOT trust this man.
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April 2024 by Zaiden Higier
Honestly, I’m sooo happy with the work from One Stop Auto. My car looks so much better than what I expected. There was a lots of damage to my vehicle even stuff that you can’t see in the pictures but he was super honest and extremely helpful. He provided the best costumer service that anyone I’ve ever come across in the auto motive industry. If you have any body damage I would definitely recommend going here. Won’t regret it.
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April 2024 by Wisam Farraj
Khalid at one stop auto put a new bumper for our car he did a great job and he fixed the car so fast and he took us home when we needed a ride because we have one car l highly recommend him they are very honest
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April 2024 by Nadeem Nick Ahmad
Hi everyone: I am not review guy even then it makes me do it again for this gentleman the owner of One Stop Auto Body shop Mr. Khalid as I went to his shop this time for rear bumper and tail light of my Honda Civic. He really took care of everything and kept me informed and posted. He saved the pictures before and after the job done and showed all the parts he replaced.The best part is his integrity; he installed the OEM parts after having struggle with insurance company.He took his time and left no stone unturned to make the car back to its normal form. I definitely recommend their auto body shop for any work you need to be done in a perfect way. His rates are pretty reasonable and cheap when you shop around and compare. I wish them every success in his future endeavors and achievements!
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March 2024 by Hanafi Tanojo
Great and thorough job! Friendly team with transparent clear information.
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March 2024 by terry porter
Fixed my minor scratches for free! Great job and I'm very pleased.
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March 2024 by Omar Alkhiyami
Very very good service and good pricing I fixed my clk 320 2002 I really like there quick service I appreciate the owner Kahled thank you so much Mr.KahledIf you guys need to paint or do body work you guys should go to them
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March 2024 by zaidan ahmad
This is one of the best spots in town to fix your car. I recently had the pleasure of visiting One stop Auto for some body work on my vehicle, and I couldn't be more satisfied with the experience. From the moment I walked in, I was greeted by friendly and knowledgeable staff who were eager to assist me. I highly recommend this spot if you need some body and paint work.
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March 2024 by Yousuf Alqadhi
Had trouble starting the car, they really helped me out and fixed the ignition issue. Really appreciate the customer service!
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March 2024 by Jack Daniel
This shop will always have my whole heart. They are very attentive to details and will make sure to take good care of your car. Their prices are very reasonable and their service is pretty quick too. The owner, Khalid, is a great guy and managed to have great communication and updates with me. Very good service and highly satisfied with the service I received. Highly recommend this place.
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March 2024 by Azza Bahnasawy
The team at The Body Shop went above and beyond to ensure that every aspect of my car was taken care of to the highest standard. Not only did they address the issues I brought in, but they also provided additional recommendations for preventive maintenance, which I greatly appreciated.The quality of their work is truly exceptional. My car looks better than it did when I first drove it off the lot, thanks to their meticulous detailing and expert repairs. It's clear that they take pride in their craft and strive for perfection with every job they undertake.Moreover, the customer service I received was outstanding. The staff was friendly, knowledgeable, and always willing to go the extra mile to ensure my satisfaction. They kept me informed throughout the process and addressed any concerns I had promptly and professionally.Overall, I can't recommend The Body Shop highly enough. If you're looking for top-notch service, attention to detail, and outstanding results, look no further.
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March 2024 by Chris Doorack
Great prices, fast, thorough communication and best of all, great work.
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March 2024 by kang lee
I recently got some damage on the hood of my 2015 Landrover LR4 during the heavy rain storms and wanted to get it fixed. I went to a couple places and they said that I should claim it with my insurance which meant that they were going to charge an arm and a leg/redo everything for absolutely no reason replacing with cheap aftermarket parts/poor quality paint. Not to mention, increase my premium to a certain degree. I came to One Stop Auto and talked to the owner. He suggested that I keep the original OEM paint and parts and that he would do his best to fix the damage to his ability. He made the most sense so I went with him.When I came to check the results, I was more than pleased with his work. He did an amazing job! The owner is truly a professional at his craft, straight shooter, genuine, and honest to his customers. Treats them the way he would want to be treated himself! That's a quality that is hard to find these days. I would highly recommend his service to anyone who cares about their car and doesn't want to get ripped off by money hungry auto body shops.
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March 2024 by Omar ak
Really good service I really like the work they did on my M5CS it was really hard to take it to anyone but I was like I’m gonna trust them Mr.Khalid told me that your car will be in safe hands I said okay he got the parts for my car and gave me a really good deal on the price
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March 2024 by kwame stamps
One stop did a great job on painting my car. We had a few communication issues but in the end everything came out great. I would do business with them again. The owner is an honest guy.
