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February 2024 by Dianne H.
I went here for the first time last week to buy my mom balloons for her 70th birthday. When I went in to pick them out everyone was very welcoming and helpful. They helped me pick out the balloons and also the colors. When I went back to pick them up they were ready on time and looked beautiful. Also, I wS in line at the register and the girl from the balloon section noticed me and asked if I was picking up balloons and got them for me right away. Also the store was very clean and organized. I will definitely shop here again.
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February 2024 by Presh Cox
The cashier was very helpful in helping me with all of my questions. She even took the time to demonstrate how to build a balloon tower.
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January 2024 by Willy Calderón
If you are throwing a party, you should definitely go to this store. You will find everything you need.
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December 2023 by R C.
Would not recommend coming here. The manager doesn't know anything about customer service. You will not be able to return anything you buy. So buyer BEWARE!!! 0 STARS!!!!!!!
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November 2023 by Rodney Humphrey
Needed a pink tutu for cancer walk. Found just what I needed, and more!
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November 2023 by Rachel Schneider
Awesome Halloween decorations, costumes and accessories. They have other stuff for any party you can throw
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November 2023 by Crystal Avila
Worst experience never go to this party city. They popped two of my balloons they did not wanna give me another balloon for it and then they don’t tie their balloons on tight never get your balloons done by this party city. They were the worst balloon place ever and their customer service is rude. They have an attitude and they treat you disrespectfully even when you spend over $189 on balloons they still treat you horribly.
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October 2023 by Erin R.
Bought wigs for my daughters here. Only one of them decided to use it so I went back to return before Halloween even happened because the receipt says "all returns and exchanges with a receipt within 30 days". They told me I couldn't return it because it was a wig. The girl at the cash register then lied about telling me that she told me because her manager was standing there- all the while holding the little orange piece of paper that held all of this information that she never gave me. The manager herself was young and inexperienced, and told me it was their policy. Well if your employees don't share the new policy or it's not on the receipt, the policy is useless. I will not ever go back here and I will not recommend it to anyone. Happy to use Eastvale a few miles away instead. Customer service goes a long way, here it served short.
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October 2023 by liz hogreve
I did not fine what I need it
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October 2023 by King B.
Absolutely horrible service from a person named DAN, said he was a manager. I had questions about their return/exchange policy instead of listening to a well paying and lifetime customer, he over talked me. I asked him for another Manager or when they would be in so I could call, he refused to give me a name and yelled at me. I'm 7months pregnant and trying to get supplies for my baby shower, such a special time for me with my first child, harassed and ruined. Dan needs further training and shouldn't be a manager, useless.
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September 2023 by Ed J.
The employee that helped me was nice. A quarter of the selves were empty. I was looking for decorations for Labor Day. They didn't have any. The prices are average.
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July 2023 by Trena Bradley
This location is amazing. The staff is very friendly and helpful.
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July 2023 by Veronica C.
Terrible customer service. Especially from their male lead, the one with glasses couldn't help me out for anything.
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July 2023 by Madeline Chavez
Staff was very helpful ans friendly. Will definitely be returning
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June 2023 by Robin M.
This is the best party city I have been to in regards of customer service! I was greeted right away. I took balloons in to be blown up and they were done in minutes the worker even came to find me in the store to let me know they were ready. They have balloon bouquets ready to purchase. It is a smaller party city but great customer service I will for sure be back.
