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February 2024 by High S.
Highly disappointed, awful customer service. I placed an order 2/1/2024 and still haven't received it. Every time I contact them to find out what the status of the order is I am told there is a missing part, and they should be receiving it soon and ship out my order. I was not informed when I originally placed my order that there was a piece out of stock, so that I could order elsewhere. with the return policy being "Final Sale" I had no other option. So, I just sit and wait with calls and emails being returned very short and rude. Basically, saying it's not their fault, but no apology and still no date, just a "should be here any day" This is extremely frustrating, waiting a month for a part is BAD customer service.
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February 2024 by Anthony Reghetti
Terrible service with this company called before ordering a product and spoke to person stated that it would fit my application. Apparently it didn't emailed technical support and they were absolutely no help. I then asked to return product and no one reached out to me after the email. Their technical support are not familiar with their own product. I wouldn't recommend them in the future.
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February 2024 by 27dewie
Fred a POL was such a great help and answered all my questions (and I had many) and helped set me up with a custom brake package for my truck. Thanks Fred for the great customer service!
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February 2024 by Blake
Would not recommend or ever do business with again.
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January 2024 by Hayden Thorbrun
Really bad experience. I was told 5-7 weeks for delivery of parts, took 12. When parts showed up, It was 1/3 of the order and multiples of incorrect parts. Installation instructions (for the components I ordered) were very vague and not very helpful. Highly recommend CPP or heidts directly.
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November 2023 by Robert Rocha
Thanks Performance Online and especially Fred W! Fred knew exactly what i needed for my 64 Corvette. Very knowledgeable sales guy...hopefully I have the skillset to get the brakes installed properly...wish me luck ;)
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November 2023 by Johnny Inman
call today and fred was very easy to work with and got all my parts i needed for my build and also was very helpful with other questions i had. thanks again for the great service...
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October 2023 by Floyd H.
this company is garbage!!!!! they will steal your money for parts. they make you feel like you ordered the incorrect part(s), but they screwed up the order and make the customer pay for it.
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September 2023 by Ahmed S.
(POL) Pray O Lord, this what I had to do for two months in waiting for my parts. Two guys working and nothing is getting done. How can a business sell you a part that's not available, and take your money and shipping cost My classic car season is over thanks to POL - people out Landis. My project was abandoned by the garage, I'll have to try next year.
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September 2023 by John Agnew
This morning I spoke with Fred at POL for information regarding a power brake booster mounting bracket for a complicaed restomod that I just started. Fred was very helpful and knowledgeable, and with his experience and input, I was able to get what I needed with a single call. Thanks, Fred! I really appreciated the time you took with me. POL has a new customer as a result.
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September 2023 by brandon throckmorton
SATY AWAY THEY ARE THIEVES!!!!just use jegs or summit and protect you money!!! I would not order anything from this company ever again they will steal your money and lie to you time and time again ordered 2k worth of brakes parts that I was told was in stock waited almost 2 months for them then when some of the stuffed finally shipped it was completely wrong parts didn't fit my application then when I called to see where the other parts were was told they will get there when they get there so I Just decide to return the order that was not for my car back to them which they shipped the wrong parts in poor packaging they made me pay over 300 in return shipping when they sent the wrong parts and then when they got the parts told me they are unsellable and won't give my money back we only unboxed then realized they where wrong and sent them back as we received them so they stole 2k and kept the parts
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August 2023 by Artie Champ
DO NOT BUY!! Bought a rear Disc brake kit for a C 10 very poor design for caliper mounts, wanted us to use stackable spacers [Washers]not included to make up a inch of non fitment to the rotor. The brake pads they sent were wrong took 3 weeks of sending emails and pics,no human contact to get the right stuff The e brake will not work with our cables asked numerous times how to fix problem with no response as of today 1 overworked pissy tech guy Would only return for store credit after 90 days with re stock fees and not paying for return shipping BEWARE!!!!
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August 2023 by Ryan Paulenich
Horrible customer service. Placed an order online that showed in stock, called to confirm after 3 days with no tracking info and was told it wasn’t and it would be a few weeks. I requested the order be cancelled and received some attitude for it. It’s been 2 1/2 weeks and after sending multiple emails they still haven’t refunded over $1,000 to my card. Will be filing a dispute with my card and will never purchase from them again
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July 2023 by Justin C.
I ordered a Ididit steering column two months ago. never got an update and haven't heard anything since. sent a few emails and got no response.
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June 2023 by Scott Brow
Have ordered multiple items over the build process, most recent was a front end tube A arm kit for my c10 , shocks were backordered, finally 2 months later they arrived, wrong shocks unfortunately, tried emailing with no response, called and 45 minutes on hold, shipped same ones again. Wrong! Did this 2 more times over 3 weeks time, nothing happens fast with these folks in this case. After returning and buying right ones locally they don't want to give me a refund. Huge hassle and terrible customer service. To many other vendors besides this outfit. Won't be back!
