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March 2024 by Brandon Heaton
This place always have what I need to complete my suspension rebuilds. Friendly and very helpful.
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February 2024 by Sebastiano D'Aprile
AVOID, AVOID, AVOID!9 days ago I brought a set of Ohlins shocks here to service. I drove there (one hour away from where I live) because I wanted to avoid any delay in shipping. The person at the entrance/reception did not have any clue of costs and turnaround time. He stated that his job is only to make sure the service department gets the shocks and I would have had to call the service department for any answer. After a couple of days of trying - multiple times per day - they answered the phone and said they were going to send me an email with price and eta turnaround time. After a week, still no email... In the meanwhile, I have emailed them multiple times, left many voicemail and text messages. It is impossible to get a hold of them! These are the shocks of my daily rider. I ride to work with it. I need my shocks back ASAP. At this point I do not care if they haven't looked at them yet. I want them back so I can bring them to a more serious shop. I have not been able to take a couple of hour off work to go get them myself. Hopefully I can do it early next week. I am concerned though that the person at the reception won't be able to get them for me. I cannot waste any more time chasing them and I just want back what's mine! To be continued...Update: after additional two days of calling, someone FINALLY answered the phone and I requested to have my shocks mailed back to me immediately. They have not been serviced, so this was overall an incredible waste of time, and I had to pay for shipping, which I think it's unfair, but whatever... I just want to be done with this place. I received an email from UPS showing that the package is on its way.
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January 2024 by Carl M.
outstanding customer support. I needed it also. front and rear suspension on my vintage bikes feel way better than new.
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December 2023 by Robert McCormick
It's a little complicated to get ahold of, but don't give up. It's worth the effort. Did the gold valve in my rear shock in my 23 Ktm 300 now it's better then my race bike was years ago.
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December 2023 by Junito Perez
No answer during business hours left VM no call back or response great customer service.
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December 2023 by Brian L
They are a bunch of crooks, they charge my card $382. Then day's later charged my credit card another $576 can get no response from the company because they're crooks and thieves. I had to call my credit card company file a fraud claim. Close my credit card so they couldn't build it anymore. The ********************* over at Raceteck is a *****.
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December 2023 by Marc Parnes
Work performed perfectly and fast for a reasonable price. Highly recommend!!
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August 2023 by Jordon B.
I cannot thank Richard enough for helping me! His patience! Product knowledge! Ability to simplify! All around 100/100 customer support. I've never done suspension before and his confidence that I could do was unmatched. Furthermore, the quality of the product is amazing and already feels completely different. I won't hesitate to order from them again in the future!
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June 2023 by D L.
It's impossible to get anyone to answer the phone. I've called multiple times during business hours and the best I can get is answering machine
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June 2023 by Not M.
S**T TIER service department gives you false time frames and doesn't even have the right equipment. It's does not take 3 weeks to do fork seals. If it's not going to be done tomorrow don't say it is going to be done tomorrow. Super misleading and a waste of time. Don't expect to have anything done on your bike here in any reasonable amount of time. Super unprofessional. You have to call multiple times to get any updates. If you want anything service related done in a timely manner DO NOT COME HERE!
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May 2023 by Robert P.
Visited the shop in Corona looking for a rear spring that fitted me on my new bike. My son and I were greeted by Louie at the front and he helped me out with the multiple questions I had and gave me the answers and advice I was looking for. Even got a cool tour of the shop and if your looking for something that you don't want to wait for, THEY HAVE IT!! Great experience don't listen to the 1 star haters...
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April 2023 by Max Luckes
Got the fork springs and shock spring. Look good quality. Sadly i think customer service in the USA & UK is dead.. Racing and bikes & parts are becoming increasingly expensive. I did not find the lady i spoke to in regards to international sales helpful. The workshop tech i spoke to was quite up beat and helpful. Slightly annoyed i was not informed i would have to "shave down" my fork guides in order to use the springs supplied. If i had known this i probably would not have ordered.I doubt i shall use again due to the way i was dealt with during the sales proccess and when i rang to ask for help. Remmeber race tech that you are only around because people use you. Make it feel like your doing them a favour and that will change rather quickly...
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March 2023 by Leo Kilman
Used Race Tech for many years on the motocross bike. Good service excellent suspension.
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February 2023 by Jeff Noe
Probably the best customer service I've ever experienced! I bought their gold valves and have called a couple of times for their advice. They call back if I leave a message and are knowledgeable in the setup of their products. I will definitely go through them for my future suspension needs!
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February 2023 by Pepé Le Pew Pew
Ordered a pair of TNK fork tubes and called after a week with no shipping information/tracking info. The guy I talked to on the phone said he'd check and see what was up with my order and call me back. A week later still no call or email so I called back and was told I would not get them until March or April. The reason being they don't keep them in stocks save yourself the time and order directly from TNK they'll get to you faster
