-
March 2024 by Zoha Khalili
Really frustrating experience where I was rung up wrong and the store wouldn't give me my money back because "her girls wouldn't do that" I was on hold with customer service for over 20 minutes before I gave up. WATCH OUT!!!
-
March 2024 by youuurstruuuly
Came here to buy hair and the two GIRLS (older women acting as such) were annoyed that they actually had to WORK. Mind you, I had to call to get the names so I don’t even know if she gave me fake names but “Manager Maria” (heavy set, lighter complexion, I think she had messed up bangs) and “Assistant Manager Andrea” (older woman, 60’s pushing 70, black hair with glasses) were so annoyed that I asked if they had a product in the back. Andrea tells me that 1B hair was the closest thing I can get to black when they literally have Jet Black ? and then walks off to whisper something to Maria like I was deaf as she’s side eyeing me. Ma’am don’t be afraid to speak out loud. Then I go to the front where I wait for my husband to bring my wallet, and Maria asks “are you ready to pay or what”. Sis, if I’m not at the counter, DO I LOOK READY TO PAY? Lucky I had my kids present and I had to set an example, otherwise I would have spoken my mind. ☺️ Next time.
-
January 2024 by BERNISE Espinoza
I bought Ion haircolor/ supplies worst time ever because it wouldn't mix well was like thick Oatmeal & hard to apply!! First time this happened with this brand. Won't buy it againNeed older employees not young unknowledgable girls!!!
-
July 2023 by Mary L.
This place is great for product shopping. There is a great selection. The lady advisors are really welcoming and helpful unlike their manager. I tried getting advice from her once and she took a personal call instead. I do not like the manager here. Her name is MARIA! Avoid her if possible. If you need advice on products or customer service, communicate with the beauty advisors, not the manager.
-
July 2023 by Lizeth Terán
Definitely unfriendly they always make faces! When you need to say or correct something! They employ people who must want to work in customer service, thanks
-
January 2023 by Kit Kat
In the past this place was always good, but I have had multiple disappointments recently. Most importantly, the last four times I have checked they are out of stock in both products I want. On a Tuesday I asked when they get shipments and was told Wednesday. Wednesday I call and they said their shipments days have switched. New day I call and they say they have unopened shipments and it's too much for her to go through and told me to call back in two days. I give up on them.
-
November 2022 by Manuel V.
very professional customer service is provided by the store manager maria and ariana i strongly recommend this store to do your shopping
-
October 2022 by arely gonzalez
I came in to the store and I asked to show me what products are good to bring out curls .all they said was a name or a product and the one in the corner . I will keep going to the one in corona the take the time to actually help you .
-
September 2022 by SOS :P
In the past this place was always good, but I have had multiple disappointments recently. Most importantly, the last four times I have checked they are out of stock in both products I want. On a Tuesday I asked when they get shipments and was told Wednesday. Wednesday I call and they said their shipments days have switched. New day I call and they say they have unopened shipments and it's too much for her to go through and told me to call back in two days. I give up on them.
-
September 2022 by Sarah Stevens
In the past this place was always good, but I have had multiple disappointments recently. Most importantly, the last four times I have checked they are out of stock in both products I want. On a Tuesday I asked when they get shipments and was told Wednesday. Wednesday I call and they said their shipments days have switched. New day I call and they say they have unopened shipments and it's too much for her to go through and told me to call back in two days. I give up on them.
-
July 2022 by Fern Ford
I was not able to find the products I was looking for. They have a limited selection for people of color.
-
May 2022 by Sachini Peiris
Leslie helped me pick out my toner as well as the other items I was not aware I needed with it like developer and lightening cream since it’s my first time toning my own hair. She also wrote down step by step the ratio to use and when to use which product. Super helpful and kind!
-
February 2022 by Charlene C.
I have been shopping here for many years. Today was definitely my last time. Trying to get somebody to answer a few questions about their product was horrific. Not one person in there knew anything about the product I was inquiring nor did they care to know or help me. The manager included. Horribly unprofessional.
-
January 2022 by Yajayra V.
Went in to get hair dye since everyone recommends Sally's over box dye. I asked for help and a young female assisted me. She really went above and beyond to assist and was very honest with her personal opinion on the variety Sally's offers. I just so happened to be looking for her hair color , black. Ended up with the perfect color just under $16!
-
September 2021 by Kathy H.
I love shopping here,the girls are very friendly,willing to help with anything.I had a question about perms and they researched them for me,helped me find products I was looking for since they didn't have the brand I was looking for,they are not as close as another Sally's but worth going out of my way.
