-
June 2024 by David Martinez
I want to give a thank you to Verizon worker “ Evelyn” at this location for attending me with my Verizon needs on 6/15/23 very helpful worker, a good problem solver, very patient and kind during a Verizon issue I came across.
-
June 2024 by Vincent Romo
Ray -Store Manager and Berry - Agent
Worst customer service nationwide. These two people need some customer service training and some skills. They feel entitled to the job. Rude Manager, Rude Agent. They should not represent Verizon. That's a shame to have employees like this. If you are not at the store to buy a phone or get a line, and no commission is involved, they won't help you. They technically told me I could leave Verizon if I wanted to. I was so lovely and professional. I was asking to be helped and provide some options. But they decided to tell me that I could leave Verizon if I was not happy and more disappointed that only took 10 minutes to get what I wanted and got it resolved in a phone call directly with Verizon. But the difference is that Verizon Customer service phone line is there for customers and is willing to help customers. My request was simple and I'm glad someone else was ebale to help and not those incompetent employees with attitude problems.
-
May 2024 by Jaimes Rv Detailing Fernandez jaime
Great service…. Moises help with all our questions and was very honest about it … we recommend this person if u visit this store ….
-
May 2024 by carlos quintero
Horrible customer service from Bobby, he seemed to have been having a bad day. Overall it’s a great location! Other workers are thorough and responsive
-
February 2024 by Fabian Cortez
This place is absolutely trash. The customer service is trash. If you see Barry run. This guy is a liar and has the worst attitude by far. Tells me customer serivce does not place notes on your account then 10 min later he reads notes off my account that customer service placed. Barry is horrible. Please do not visit this store. I seen other associates being rude to other customers. I feel like you walked into a used car dealership when going in there. Stay away from this store
-
February 2024 by Fabian C.
This place is absolutely trash. The customer service is trash. If you see Barry run. This guy is a liar and has the worst attitude by far. Tells me customer serivce does not place notes on your account then 10 min later he reads notes off my account that customer service placed. Barry is horrible. Please do not visit this store. I seen other associates being rude to other customers. I feel like you walked into a used car dealership when going in there. Stay away from this store
-
January 2024 by fernando ramirez
i did take into account some of the previous negative reviews before visiting this location but i was trying to get errands done and this was on the way so i decided to stop by. i luckily showed up at a time when there was nobody at the store and had a few questions about my plan upgrades. i was helped by "moises" who was kind, quick and knowledgeable about some of the questions and clarifications i needed in regards to an add on for my plan. i haven't been to this store for any other reason but i don't see the issue others were having because the staff was kind when i visited.
-
December 2023 by Chiiniita 1.
Everytime I visit this store to buy products, I get ripped off. The first time I came to this store to buy AirPods. I was told this store would offer me the best price. I spent almost $250. Then the following week I saw at Best Buy the AirPods were going for $179. The second time I came to this store to update my phone and buy another phone, I was told my phones would be shipped in-store per Chase at this location. Also, I was asked to sign a new line contract which I did. The phones were never shipped to the store and were shipped to my house while I was at work and could not be present to sign for it. I never got my phones. I called to ask if they can be shipped in store. Instead, they got cancelled. Then I got billed for having a new line when I never had phones to use. I called and submitted a ticket asking for a refund. Instead it was denied and I never received a call back from Verizon when it was stated I would. I spoke with the manager and he said there was nothing he could do and didn't offer any additional help.
-
December 2023 by Somar Abdulnour
This location is the definition of bad customer service.
-
November 2023 by Terrance Hicks
Open time on door said 9 but actually they don't open until 10 when i told the manager that lots of people were here ,, @9 he act like he didn't care said he was aware of the wrong time on the door
-
November 2023 by Ashley Briseno
Got here at 6:54pm and doors were locked. I get they closed at 7pm.. But I didn't know until I got there and why do we have to scan to see store hours? Why can't you just posted on the door?
-
November 2023 by Annie Riveira
Been standing outside this store for 20 min got here at 5 doors are locked and the number goes to 800 Verizon not the store, no hours posted have to scan a qr code and just a lot of work for me to have to figure out why this store is closed at 5pm on this Sunday!
-
November 2023 by PAUL PALTA
Very Helpful
-
October 2023 by George R.
My phone had an issue. All employees were friendly and store was nice and clean. They got phone fixed. Thank you
-
October 2023 by Summer Berger
Store can't update inventory showing in stock items. Online support for 40 minutes didn't know either and still sent us to the store.
