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October 2023 by Tony G.
I have always loved Petco especially their grooming department before I moved to this area. This location is so bad that is caused me to never shop at Petco again. The grooming department, specifically Julio, is beyond unprofessional and a horrible groomer, do not trust him with your pets. Also, the store is very limited, overpriced and dirty. The cashier I dealt with was also not very pleasant. Spend your money on your pets elsewhere.
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September 2023 by Maria M.
Yelp should have an option for "0 star".....Took our 3 y/o pup lab who is the sweetest btw to get groomed which we have scheduled from 2 weeks ago. Only to be told that our dog "doesnt want to cooperate" basically. First the lady that went to try and get our lab did not even try to make it a point to get him comfortable, came out tried to put a leash right away. No hi no hello not even tried to pet him. The manager who was good at being passive aggressive saying it was our fault that it took us awhile to get him groomed....we had just moved from VA! For people who works in a pet store.....they are not very pet friendly. This is the worse pecto service we have encountered. Do not take your pet here.
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August 2023 by Steve T.
I feel like this place never wants to sell fish, I was just told that allegedly all the fish on the wall are sick? I think she was too lazy as they close in 25 minutes.But I have been here several times and they always have a reason they won't sell the fish it's crazy to me!One star.because it makes me leave at mead one...
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June 2023 by Robyne K.
Super helpful and kind staff, awesome rewards system. I have a darling new puppy who needed some training to be her best self. I booked four private one hour lessons with Christina, and came home each time with a bunch tricks and some greatly improved behavior (both in he pup's AND mine). It was worth 3x what I paid.
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June 2023 by Amro E.
Drove an hour to my appt only to be told, I am a few minutes late and they wouldn'r have had time to groom my dog anyway because the appt was at 4.Complete waste of time and effort.
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January 2023 by Scott S.
On maps it said they were open till 9. Went by at 8:30 and door was closed. I waved to an employee, and they just laughed at me. This was on 1/23/23 in case the manager wants to know what employees were working during then. I'm ok with with the maps making a mistake and the store being closed earlier than it says, I'm not ok with being laughed at. I'd appreciate an apology. I've spent close to $1k here, I was planning on spending more. Now, idk.
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January 2023 by Jon M.
Worst possible place to take your puppy for shots. Very unprofessional administering shots in the fish aisle of the store. Very very unsanitary for your puppies. DO NOT TAKE YOUR PUPPIES HERE. Parvo is very serious and shouldn't be taken lightly.
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December 2022 by Tony S.
Walked in there and asked a employee that was very rude to me and she made it very clear that she had been working there for over 32 years and asked her if I can show her a picture of what's going on with my dogs skin and if they carried something that could help with it and I also showed her a product that I saw on Petco website and she told me that they didn't carry it and that she had never heard of it. I was blown away by that because someone who has been working there for 30+ years doesn't even know what they carry after I told her it was from the website then she showed me where the aisle was at with her attitude. at this point, I was so upset with the way she treated me I put my items back and just walked out the store and took my business somewhere else. It must be real tough working at Petco. SMH I would never go back to the store again. I'll drive the extra miles just to avoid that store.
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August 2022 by Dana R.
I owe this store my continued loyalty .they really took care of me back in 2019 when one of my dogs passed away and they refunded the dog food to me even though they didn't have to . it was a tough time and they made good on it . More recently I bought an item that didn't meet my expectations I contacted them when I was asked to review the item and I never asked for a refund or anything else and yet they gave it to me without requesting or even asking for the actual item to be returned . they have my continued loyalty and I highly recommend them as having the very best customer service.
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August 2022 by Brandi L.
I try to avoid this store at all costs and today confirmed this store lacks customer service. Went in today and unfortunately there is not a petsmart in Corona so I was left with no choice to shop at petco. I was "helped" by Jessica who I guess I interrupted her chat time with another co worker because she was not pleased when I walked up to check out. She never greeted me and continued her conversation with her co worker and gossiping about other co workers. I will avoid this store like the plague next time for sure!
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July 2022 by Brit W.
I waited over a month for a grooming appt for my 10 year old dog just to be turned away with disrespect. My dog is on a monthly plan with Banfield at petsmart and has been treated by them since 2013 for vaccinations. He was taken for his appt today and shown a screenshot of his vaccination schedule. They said that they have to be within 3 years and they were in fact in 2020. It was explained that he desperately needs a groom as we waited so long to go to them as they are close to home and he is slipping on the tile with the fur on his paws. A very rude groomer that was not behind the computer snaps "I AM NOT TOUCHING HER!!". The groomer was then informed that it was a he and we understood we were being denied service. They wasted a month of my time counting the days down telling my dog that is used to consistent grooms that he would be groomed soon and have relief from the heat just to be told he would not be seen. They wasted my time and my elderly dog will now have to slip some more on my tile till I find a place that is going to treat us with respect and actually make sense. Once again, the shot record was 2020 and they stated they were only valid for 3 years. We would be covered until 2023 but I guess the groomers have a vaccination schedule more figured out than my dogs vet? DO BETTER. I spend thousands at this location yearly for my 3 dogs and after the way we were treated we won't spend another penny or minute here. Don't waste your time. The staff is clearly lazy and no one likes someone that is rude to an animal. I will be filing a complaint with management and corporate.
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June 2022 by Michelle H.
Employees were nice and friendly. I ordered online and picked up at store. Super easy with curbside pickup.
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June 2022 by Sadie C.
We've been attending puppy training classes here with Christina for 4 weeks and we have already learned so much! Christina is so informative and patient with everyone in the class. She makes sure to spend individual time with each puppy/owner during every class to help make sure everyone has a good understanding of the task. If you're looking for a good dog trainer at a great price look no further! You won't regret it.
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April 2022 by Sherrie B.
It hurts me to write this review because I have always had the best experience taking both my Vizsla's here since 2016. Both my dogs go to the groomer regularly for nails and baths. The previous staff knew my dogs very well. The salon staff are brand new but whenever they change staff my dogs have always done good. Today I took both dogs for a nail trim. Julio H. And his partner Katrina C whom I've never seen before took my girls and trimmed their nails. My dogs breed are Vizslas which are a high energy breed. I was surprised to pick come back after their nails trim to be told I cannot bring my dog back because she was so scared and had behavior problems. This is the first time I've heard this. I'm not saying it's ok for my dog to behave badly but I can't help but wonder if the groomer lacked some experience or training. I was really surprised when he told me I could not take my dog to get groomed there ever again. I've been a good customer for years and this is how they treat us? If Natalie was still there this wouldn't have happened. My dogs have been going there longer than Julio or Katrina have worked there. They hired poor staff and lost good customers.
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December 2021 by Amir G.
Shame on Petco for selling lasers as dog toys. It seems like harmless fun to new dog owners, and unfortunately that is exactly what we thought. After using a laser to play with our dog only once, he's been suffering the long term effects for 2 weeks now. We should have known better but didn't. Petco undeniably knows better but still sells them. Reading online now, we understand how detrimental it is for them. He runs around in circles all day and gets fixated on the smallest things (lights, shadows, ceiling fans). He has no sense of his surroundings anymore and literally runs straight into walls, furniture, and other objects because he's focused on the light reflections around him. There is no question it has diminished his quality of life, all for $5 or however much you guys sell those lasers for. You are trusted as a resource for new pet owners. You should know better than to put them on your shelves. Shame on you
