-
June 2024 by Jessica Izquierdo`
The worst service there can be. To attend the photo service you have to wait for the line of customers in the store area to end, which has no end, what nonsense.
-
May 2024 by Melanie Hansen
Do not send your prescriptions to this location. I needed to pick my medication up after having surgery in the ER. Because of how late it was at night, the only pharmacy available near me that was open was this Walgreens... and let me tell you, they suck. They were super rude, dismissive, and condescending.
To make matters worse, my dad had to go to the ER for pneumonia. After being prescribed a grocery list of medications he had it filed to be picked up at this Walgreens. He gets there and they were completely rude. Refused to help. Said they could not fill the order, and he'd have to talk to Kaiser and get it straightened. We understand if it's an insurance issue— but the fact that they were rude about it, offered no assistance, and seemed *annoyed* for simply being there was horrible. On top of that, we heard them being just as rude to two other customers in line too.
Seriously: if you're sick and need your prescriptions filled, don't go here. Schedule somewhere else even if that means having to wait for another pharmacy to open.
-
April 2024 by Karina Flores
Great customer service, the staff is always friendly and helpful. This Walgreens makes sure to make you feel welcome ?
-
April 2024 by Linda Pannone
The pharmacist and pharmacy staff are unprofessional and compassionless. If prescriptions are not covered by insurance or out of stock, maybe they should contact the customer and not assume what we want to do. The phone system is ridiculous!
-
April 2024 by Lost Angeles
Major staffing or efficiency problems have been going on for years. Two years ago, I wrote a review that noted that you needed to come by after 9 or 10 p.m. to avoid a 30 minute (or longer wait. Things may have gotten worse, based upon an attempt to pickup up prescriptions from this location (100 W. Ontario) tonight. Tried at about 9:40 and there were four cars waiting. Came back at about 10 and their were five. The side of the building from the window back will only accommodate 5 cars, so I would have either would either have to waited around the corner of the building or on the other side of the aisle, to allow traffic to move between Sprouts and Walgreens. The line moves really slowly. It's probably 5-10 minutes per car. Last week, I came in at about midnight and watched the one staff member on the phone for about 20 minutes without even acknowledging me. When another car pulled in behind me, I finally hit the call button to try to get some help. (He could see me the whole time.) When you finally get to the window, the staff do seem professional. Walgreens just seems really greedy to not add one more staff member. After about 10:30 the staffing drops down further. All of this is despite Blue Shield and other insurers now allowing you to pickup 90 days worth of meds at a time, so probably allot of people don't have to come in nearly as often. Have attempted to take up Walgreen's offer to consolidate my prescriptions, so I don't have to come in multiple times in a month. It never worked. You also are pretty much forced to use the drive through despite the 24-hour status. When the days shift goes home (about 3 staff), the remaining pharmacy staff roll down the security gates to the pharmacy counter indoor, all or part way. I've read the reviews here and at the other major review page and I am far from alone in experiencing very, very slow service here.
-
March 2024 by D R.
They are really helpful and nice here. I forgot some items and the manager helped me thank you by the way!
-
March 2024 by Chris Loewen
Go down the street to the other Walgreens. I’ve Have had multiple issues with staff here. Prescriptions are never ready when they say they will be. If I could give zero stars I would.
-
March 2024 by Alex Valenzuela
I ordered snacks for delivery, and not even 5 mins after i submit the order it says delivery scheduled for tomorrow, so i just want to cancel it. The manager named Taylor was very rude and don't know how to talk to people when there is problem within their system. All he can say is that "there's nothing he can do, and he cannot help me." He was so proud about himself telling me that he's fast and order is ready for pick up for the rider to be delivered so they cannot do anything about it even if they rescheduled it for tomorrow.
-
March 2024 by Bianca Rosas
Someone needs to do something about this pharmacy put a stop to this HORRIBLE service they act like they pay for our prescription I had to go back and forth with them and my insurance after I got verification from my insurance I go back to the stupid pharmacy and the bald headed chick said that NOW I need to talk to my Dr , she just had me back and forth super rude like if it’s coming out of her paycheck NEEDS NEW STAFF
-
March 2024 by Jasmine Tanner
I waited on the phone for pharmacy for over 40 mins. Someone picked up the phone and put me back in the queue and they picked up again but must have put me on hold because no one answered for 15 minutes then they hung up on me. I just wanted to know if my prescription was there. I put my prescription a week ago. They said to pick up in an hr. However I went back a few days later. And they said they are out of stock. They did ask if I wanted them to try to order it for me. I said yes. They said it would be here the next day. So I decided to call the following day to make sure I didn't have to drive over there again if it wasn't ready. So much for communication.
-
February 2024 by Niall
All the money these pharmaceutical companies make and every time you go to pick medications it is 25 minute wait and every time you call it’s 35 minute wait …. ?
-
January 2024 by Ali B
I always have to wait in line for about 20 min when i am the only car .
-
January 2024 by LISA TROTTER
I called to check on a prescription and they said their not contracted with my drug insurance company. I called my drug company and they verified that they were contracted with Walgreens. Now we've both been on hold with Walgreens for 45 minutes and then Walgreens told my drug company that they didn't tell me that they weren't contracted with my drug company. So now they've called me a liar. In the end they put us both on hold and then hung up on us. I will never again step foot in Walgreens.
-
January 2024 by Jackie Tapia
After being on hold for 30 min I was disconnected
-
January 2024 by Rich Jay
I know this Walgreens gets a lot of negative reviews. However, there is one employee that deserves to get recognized. His name is Dylan (hope I correctly spelled his name). He is always helpful, courteous and friendly. I have been having problems getting my prescriptions refilled. Other employees have given me the runaround. Dylan took the time to make calls and found out what the problem was. Thank you Dylan! Walgreens is lucky to have such a dedicated employee.
