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April 2024 by patsy reyes
Very ? delicious
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March 2024 by carlos valdes
After enjoying my ice cream, went to the restroom around the corner and saw the same hindu guy that helped me taking a piss using his phone and ealk out with out washing his hand, will never come to this place again! And i hope other people have better hygiene when preparing others food, just
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January 2024 by Lindsay Kiernan
Love this Cold Stone! It's clean, everyone is friendly, and the ice cream is good. Love going here!
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January 2024 by Ry An
Very good vanilla ice cream with the extra chocolate to eat along the quay, I recommend!
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November 2023 by Tea and Cake for the Soul
Great location and good choice of ice cream. Free parking and several other eateries and shops on the same lot.
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September 2023 by Erika
Two male employees were not friendly at all, they were doing a closing shift and the older heavy-set man was as rude as possible.He was rolling his eyes and you could instantly feel unwelcomed and he was just bothered by customers walking in an hour before closing.This Cold Stone location just solidifies why I never go through the doors of this dying company anymore... It's a shame.
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September 2023 by LorraineGadsden
I have had Cold Stones vegan chocolate silk ice cream (also available as a milkshake) twice, and it's okay. It is nothing revolutionary, but it is a vegan option at a chain, so my expectations are significantly lower. They also sometimes have vegan sorbets and always have vegan topping and, I believe, cones.
For San Diego, there are so many better vegan ice cream options, but if you are already in the area, it is a decent choice.
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August 2023 by Sophia M.
Very disappointed experience here. The Employee is not well trained as she said: I never hear of this when I pointed one item that came from their official website. Their employees are not Not respectful either. I ordered the family pack as shown in their website. They want to charge me almost double the price in store. They act like if we are not paying the price showing on her machine, we are not getting respect from them. Finally they got someone to help but After we paid and left I heard they were laughing at us. Never going back!!!Not sure who is running the business but you should really take a look on those negative reviews on yelp.
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August 2023 by Michelle G.
Came here at the perfect time before they had a little bit of a line. We got right in & I tried out the pink cotton candy ice cream which is just as good as the original blue! Size was a love it mixed with some crushed Oreo cookies. The customer service was fast, easy, & the ladies that worked here are incredibly polite. Beautiful views of the ferry landing & plenty of seating around. Absolutely loved my experience here!
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June 2023 by John F.
Your ice cream is fantastic? I went to your. Business. Yesterday. With my. Friends. And we'll love you ice cream.
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June 2023 by Callme TRU
I took a family trip from Arizona, stopped at this cold stone and had a horrible experience, I apologize for having to describe this young lady instead of professionally giving her name, but when asked she refused to give her name, she stands about 5ft tall, African American young lady with brown hair carried to the top of her head with a bun but with her hair out if that makes any sense, she was very unpleasant to the gentleman before us and to us, each question asked she rolled her eyes, smacked her teeth and made it seem like anything asked of her was a burden to her day, I asked if I could have my ice cream order a certain way and she immediately caught what I would read as a attitude because I was requesting more of her but simply asking for what I wanted but a different way, I asked for a cone to be cracked on top of the ice cream and she was upset that I requested that, and the bad customer service went on from there,I haven’t had customer service this bad in years, no greeting when entering the store, no warm welcoming energy that made you want to come back, she was distasteful and corporate has been called, with hopes in a conversation being had with her about her terrible behavior, no hospitality, no care for people what’s so ever. Just terrible! God bless you young people who don’t care to have a good work ethic or show respect for people when you are working for someone else and their company.
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April 2023 by Jorge Dieck
Ice cream is great as always. Place is a bit messy and crowded, but the service is great. Better visit at non-peak hours to have a better experience.Ordered the French Vanilla with pretzel and reeses cups. AMAZING!
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April 2023 by Specter JZ
Was in and out quick even tho there was a line, the place was clean and the shakes were pretty good, also not that expensive. Would definitely come back
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February 2023 by Ulices L.
THIS PLACE WAS WONDERFUL‼ workers were super friendly David was especially wonderful. The jack was lack luster tho. Overall wonderful icecream and wonderful staff all love
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February 2023 by N944XQrickm
If you visit in the off season there is a great outdoor seating area just a block NE of here. Typically closed till late afternoon and in the off season. I think it was a burger joint. Locals sit around here and visit quiet often. They are very friendly once you get to know them and they you.
