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March 2024 by Pablo M.
I saw the reviews and thought i should give it a try. i asked for a recommendation from a guy who was working there and was just acting smart. Acting like a know it all when i was asking simple questions. He was rude.
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February 2024 by Norm D.
I've visited here many times. Bought many tasty cigars. But the last few visits I've truly felt like I was an interruption and burden to the man working there. Very rude and unpleasant. This is my first negative review on yelp, I'm not happy to do this but I'm afraid you've lost a customer.
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February 2024 by Gregory Sheffer
Keith... second happiest day of my lifeRockin Greg
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January 2024 by Winston B.
Crown city used to be my go-to spot to have a smoke. The vibe was great, good people, fun conversation. However, for the past year, it's been really disappointing. They lost an employee who, as it turns out, was the only reason the place was fun. If Chris is working, you might as well leave, as he's rude, abrasive, zero help, and has absolutely nothing going on in the realm of personality or conversation. Every time I buy a cigar. I have to go back into the humidor and tell him how much it is. He's very quick to rudely correct anything you say, and God forbid you try and have a conversation with him. The only bright spot is the selection, which is very good. I hope the owner reads this, because there needs to be major changes in staff because as I can attest to, your employees(one in particular) are literally losing you business and ruining a once great little shop.
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January 2024 by Ronaldo U.
Went there one week had a good conversation with the host Chris and another individual. He even offered me some scotch on my way out. However when I came back host claimed to not have remembered me and gave us very mediocre service at best. Definitely felt he did not want me nor my bud, a veteran there. Guy wouldn't even turn on the tv for the Bucs and Lions game. Place is great but Chris tarred the experience. I will never go back there again.
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January 2024 by Ferdinando Peschiulli
Having passed almost by chance to see this cigar shop, I must say I was impressed by both the kindness and the assortment. Kind owner and even lived in Italy for some time. Really nice and prepared. Great San Diego store
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January 2024 by Jack Snavely
Incredibly rude staff.
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October 2023 by Shawn McMahon
Great place for cigars. The owner was great. I could have stayed all afternoon to chat with him.
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October 2023 by Roya MJ
Happened to see this place while walking Main St. Chris was awesome in helping me find a cigar I liked, which doesn't happen often since I have a limited flavor profile. He's a character and might not be everyone's pallet, but we enjoyed interacting with him.They have a nice selection and prices are on par with other shop. It's definitely a shop we plan to visit again. Thanks Chris for the positive experience.
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October 2023 by Roya J.
Happened to see this place while walking Main St. Chris was awesome in helping me find a cigar I liked, which doesn't happen often since I have a limited flavor profile. He's a character and might not be everyone's pallet, but we enjoyed interacting with him. They have a nice selection and prices are on par with other shop. It's definitely a shop we plan to visit again. Thanks Chris for the positive experience.
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September 2023 by Daniel S.
I stumbled upon this place while getting coffee. I had never tried a cigar so I asked the man behind the counter what he would recommend. He was very helpful & recommended various cigars to try for first time users. He even cut the cigars for me. Excellent service
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September 2023 by Rob Rosa
The owner was friendly and helpful. Great selection of cigars too.
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September 2023 by Arnold Ledezma
Lack of customer service. The employee would not make any recommendations after I repeatedly described what I was looking for. I left frustrated and came back a few minutes later with a description from a cigar website. He claimed not to have his reading glasses and refused to look at it. Determined, I purchased a cigar only after I insisted he recommend something...anything. His unwillingness to provide service was made worse by his condescending tone.
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September 2023 by Ryan Mclaughlin
This is my go to cigar place. Today, the service was horrible and if it wasn’t the fact that I come here all the time it would be one star. They don’t have the labels on many if the cigars in the humidor today. The guy working acted like I was hassling him to find 5000 Padron Maduros that I usually get.
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July 2023 by Zachary M.
Terrible service. Terrible owner. Do not recommend this place, were extremely disrespectful to me, did not want to help. I thought the experience would be one of a mom-and-pop, couldn't have been more wrong.
