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December 2023 by KERRY CARNEY
Talk about switch and bait. The most unprofessional and worst CUSTOMER SERVICE I have ever experienced. Don’t walk out of this place. Run like hell!
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November 2023 by K
GIAN was great! He was very patient and thorough and answered all my questions! He was very kind in explaining everything to us! I had a great experience with him!
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November 2023 by TZIMISK
This happened yesterday, I was buying a phone and the girl consultant, without asking my permission or notifying me of the price, first used Simple universal liquid glass on my phone, which ended up costing me $64.99! Then she glued the protection to the cameras, again without notifying me of the price or asking my consent, and then attached a protective film that I did not ask to be glued. She also said that I could choose a case for the phone and misled me about its price, saying that it would cost very little. I didn’t plan to buy the case right away, but I decided that if it was inexpensive, I could buy it for the first time. As a result, this girl forced me to make unnecessary purchases and I believe that this is a scam. When I tried to return at least the case 5 minutes after the purchase, she said that she could take the case and return me only $25 (it cost $54.99). The most unpleasant thing is that I absolutely cannot stand up for my rights, this girl deceived me more than $200! She simply put expensive protection on my phone without asking me at all or notifying me of its cost. My phone buying experience was completely ruined because I had the misfortune of contacting a dishonest consultant.
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October 2023 by Christina Walker
GianWOWThe best customer service ever. He upgraded us changed accounts did everything I needed for my cell phone to be upgraded and took care of three customers at the same time. Amazing customer service. Thank you Gian.
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October 2023 by Leandro Regalado
Shout out to Gian at Verizon. He helped me get what I needed through the assistance. That man is awesome
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October 2023 by Deborah Cooper
Gian is an amazingly polite, kind, and courteous consultant who knows his role; extremely knowledgeable and above all loves his job!
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September 2023 by Erik Intermill
BUYERS BEWARE!!! Long story short, Verizon corporate just placed a fraud alert on this location because they illegally activated a line in my name without following the correct procedures, and now I have wasted 10 hours of my life driving back-and-forth to a corporate store, on the phone with customer service, and going back to the Coronado store to have them cancel an order that was fraudulently placed by their rep Gian.Now I have to ship the phone back to Texas and cannot get a new phone until after the return has cleared and this store canceled the order for a new line of service that they placed illegally, so another week will pass using Wi-Fi only on a broken phone because I trusted these guys instead of going to a corporate store in the beginning .The corporate store is only a couple of miles away in Chula Vista, I highly recommend going there instead of wasting your time with Gian at this so-called "authorized dealer" that is under fraud investigation for their unethical practices by Verizon.I've been a loyal Verizon customer for 24 years, but this may be the incident that has me rethink that loyalty and start shopping other carriers.I just went back to the Coronado store and was confronted by some immature little kid, who refused to cancel the order, although it has been delivered and he called the police. This is an absolute shame and embarrassment to Verizon. They should shut this store down.
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September 2023 by Suz KM
Great customer service from Elmer. Fast and efficient in a situation where I needed my phone quickly replaced while traveling for work. All Verizon stores should be this streamlined.
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September 2023 by Dan Frank
Gian is a rock star. Pleasant and an expert to help this old boomer. Great store been coming here for 8 years.
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September 2023 by KAREN HORN
Elmer was fabulous! He was quite knowledgeable and quick. It was my best experience in the Verizon store ever.
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July 2023 by Monika Miller
Location states open 9am to 7pm. Made an appointment for 10am. Nobody is at the store. Called a number listed on the door and I have been on hold for 20 min. The incompetence is ridiculous.
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May 2023 by Joyce Murphy
The gentleman provided outstanding customer service: extremely quick, courteous, knowledgeable, friendly, pleasant, and helpful. He was meticulous in cleaning my phone, applying the new protective cover, and adding the new case. Excellent experience from start to finish!
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May 2023 by Len Swihart
Great service. Parking can be tough. There was only one employee working, so if anyone is ahead of you, the wait can be long. Nice location.
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May 2023 by christos zuniga
The store attendant was friendly, knowledgeable and answered all my questions.
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May 2023 by Alisha Quashie
10/10 John was amazing such a great rep. I came in with so many questions and he was able to answer them swiftly and get me everything I needed. My experiences at previous stores usually last around 2hrs but John was able to take care all of my needs in under an hour without feeling rushed. Will definitely go back again!