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December 2023 by Alex Levin
Amazing new BR store in Corte Madera. Beautiful layout, huge selection, and top notch customer service. Sam was super helpful and professional through all my purchases, exchanges, questions, etc. Highly recommend!
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July 2023 by Ludomir Wanot
Came to the store today with my girlfriend. Weren’t acknowledged at all by either staff for a few minutes and left. Makes sense why there was no one in the store. Only Leaving a 2 star for how aesthetically pleasing the store is.
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May 2023 by EmiThat GurL
Horrible sales rep!! I came and asked where and item was and the sales woman asked me what size and looked at me up and down like she didn’t believe me. Then proceeded to tell me they don’t sell bigger than 8. (I know they sell bigger because I shop here regularly for years) At this point she asked another sales rep and decided to emphasize that they don’t sell bigger sizes when I clearly know they do. The other sales rep said it was sold out which was all I needed to know. I clearly know I’m not a small girl so why not just say we are sold out then make me feel horrible.
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January 2023 by EM F.
I ordered a pair of pants online using the Banana Republic sizing program. The pants are at least two sizes too big. It was a sale item that stated it could not be returned - it did not say the pants could not be exchanged for a size that fits. Customer Service online will do nothing for me. Beware - DO NOT use their sizing program and NEVER order non-refundable sale items. You will REGRET doing business with Banana Republic. SO SAD as I usually have good luck with this store.... but I won't spend another dime here.
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December 2022 by Justin B.
I came to this store from Santa Rosa to look for a nice suit and not only did I find the perfect suit, the customer service was outstanding from start to finish! From the moment I walked into the suit area I had Mike and their seamster (forget his name, sorry) both helping me. Both men wore suits, were very professional and seamed to really know suits, which I don't, so having their help was the best scenario I could have imagined. They also do alterations right there in the store, so they were able shorten my pants in just over an hour. My family and I just walked around for a bit and came back.The majority of my wardrobe is from BR. I normally order online due to the distance, but this type of customer service is rare these days and I'll definitely be more willing to make the drive next time. Great experience!
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August 2022 by Ash P.
This review is mostly for Stella, a wonderful BR representative with a kind, helpful and gentle demeanor. She assisted me from start to finish which really added to my experience. After the 2021 brand refresh with elevated fabric and store merchandising I feel like BR changed for the better- and it really shows in the staffing. The store is impeccably well maintained and the overall atmosphere is light and airy. I left BR with the dreamiest silk skirt perfect for my wardrobe.
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May 2022 by Marius Patrick
Big and nice store. Super friendly and helpful staff.
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November 2021 by Ian Rogers
I love Banana Republic. The Corte Madera store was recently renovated and the designer messed up with the changing rooms. They are typical size but they don't have a door, rather someone thought it would be a good idea to install a curtain. I am sure that works well if I was shopping by myself, but that is not the case. I have three children so yesterday I had my 5 year old with me, he was in the changing room with me when I was trying on some pants. At some point he got bored and opened up the curtains, the whole store got to see me standing in my underwear. Oh he also walked in on some lady changing as well. I am not a fan, please install doors on the changing rooms.
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October 2021 by Gynelle M.
As a woman of fashion with a keen eye for detail and swag-- I found the store to be staged very nicely. It was open, well color coded, and I loved the selection of jewelry and blinged out knickknacks on the display table in the middle of the store. Great focal point and change of mood and scenery. What took my 10 to a 6 in this category was definitely the bathroom. Bathrooms are huge! Considering that the store was so nice, I decided to use the restroom (and I DO NOT use public restrooms unless it's an ultimate emergency), but since the store was so beautified, I decided it may be okay. Was I wrong? The bathroom was quite unpleasantly. The sealing around the base of the toilet was brown, mildewy looking, and peeling off. The floor was dirty, the lighting was terrible, the setup was yucky and it smelled. Not an elegant bathroom whatsoever. I felt like I needed to shower afterwards. BR should look at RH's bathroom and get some ideas. Once this is together, I can certainly rate my experience a 5. Nonetheless, the associates were phenomenal and I loved everything else about the store. I'll be back!
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October 2021 by Kirk H.
I found two shirts that I liked at the Corte Madera, CA, Banana Republic, but they were too short to tuck in. When I left the fitting room a very pleasant sales woman explained they could order the long size, and she stayed with me and helped get me a very good discount. First, they were on sale, and then I asked her to look up my credit card from the driver's license. The card had expired and she renewed it so I could get an additional 40% discount! So in the end I got two shirts for less than half the price. The sales woman, Erin, was really great to work with and was very personable as well. I have nothing but praise for the interaction I had during the sale with her. 3 cheers for Erin and the Corte Madera store!
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June 2021 by Haig K.
I love this store they make such high quality stylish clothing it's pricy but high quality. The store is clean very classy and well organized.
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January 2021 by Paul Pantera
Good selection and everything I bought was 50% off.
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August 2020 by Rich S
The customer service here really puts it over the top. Very impressive even in comparison to other BR's. Just today, someone was steaming my new shirt, and someone else offered to help me get a spot out of my tie which was not even from BR.
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January 2020 by Kevin B.
I came here recently to return a Christmas gift (for some reason, my mom likes to get me sweaters that are two sizes too small). In any case, instead of exchanging it for a larger size, I decided to buy something I actually wanted - new pair of jeans. But man oh man, jeans here are expensive. And they're not exactly designer jeans either. In fact, I was surprised by how pricey everything was here. Button down shirts for $90?! Yikes. This ain't Nordstroms, guys. The overall layout of the store is nice and inviting. And the employees are friendly and not too pushy. But I just didn't find much here that appealed to my inner-fashionista. Oh well. I did wind up getting a pair of jeans though. But truth be told, they looked better in the store than they did when I put them on at home. They kind of remind of Dad jeans. Sigh.
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July 2019 by Rebecca H.
If you're thinking about applying to this job DO NOT. Mangers are rude and ungrateful for the hard work the employees provide. Not only is there sexism, but the females are getting underpaid. We're are suppose to impersonate a fake personality that isn't us as they call it "be professional" this store is not worth working for period.
