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August 2023 by sensitivity specificity
Long wait. Plenty of staff but almost nobody helping customers.
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July 2023 by R Rao
Very unfriendly and slow service. Least friendly BOA branch I’ve been to in the last 15 years.
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July 2023 by Moises Holguin
I have used their outside ATMs to make deposits without any issue. Super convenient.
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August 2022 by Mohammad Pervaiz Nazari
It has taken me 45+ minutes to cash a check
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April 2022 by Basir Pervaiz Nazari
It has taken me 45+ minutes to cash a check
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March 2022 by Hailey G.
They have impossible hours and when they are open there is line out the door. As a student it is impossible for me to get there in time to meet with anyone or make a deposit. They closed the location near me in downtown. I am moving banks because I am sick and tired of waiting for simple customer service.
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November 2021 by Deb U.
Worst bank ever!!!! Closed or 1 slow teller. I just moved here and the buzz from other Customers is it is always a s*** show at this branch
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August 2021 by J SL
Nikita's customer service is fantastic,
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June 2021 by Richard Scott
I want to thank the branch for the handling of a cash transaction disbursed to me as a non-B of A member. My response to the lobby conditions, quite frankly, were uncomfortable.The transaction had to be vetted through the proper channels. I had to wait 10-15 minutes and the current Covid restrictions made the wait one without a place to work a) in private or b) one where accommodation for seating was offered.
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April 2021 by A SL
Nikita's customer service is fantastic,
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December 2020 by A'sHat SelfieStick
An average Bank of America branch
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February 2020 by Taylor E.
Went to the greenbrae location 4 times over the course of the and got the run around, treated poorly to the point of tears (I have a scheduled call with HQ to discuss the particular branch manager). Anyhow, I came to Corte madera and was in/out in 3 minutes! They were all friendly and well-informed. I was literally going to change banks after 25 years but now realize it was simply the inadequacies and cruel demeanor of one individual - not the entire corporation. I want to call out Jaime planes who was kind and professional. He witnessed my signature (HH bond related) and stamped the document I needed. Easy and I called the treasury before - 100 percent in compliance. Jaime will go far in life.
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January 2020 by The Breeze
Never staffed enough, so the lines are at least 8 people deep at all times.
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October 2019 by John N.
Moved to Corte Madera so this became my branch. Such an awful place with such rude (and not very bright) management that after 25 years (and being a "Platinum" customer)... I'm changing banks and going to First Republic for service reasons only.
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October 2019 by Jenny Lee
The Manager at this location helps our small business with a lot of extras that require he go out of his way. While we try to not ask, he is always on task and seriously goes the extra mile. Joseph has helped with getting holds removed from larger checks and quite a few other things out of norm. Sincerely. The staff is mostly very helpful and when compared to other locations.... they are amazing. In Marin County, it is fair to say this is a relatively great branch. If we could just make copies of Joseph and put in every branch....
