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December 2025 by Paul Saleh
Is it just me or do they have an awful return policy and no bedside manner to loyal customers?
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June 2025 by G W
I've worked with Samantha multiple times and she has helped a very unhip guy find really interesting and functional clothing. She's also super friendly and a very,very nice person and I couldn't think of a better person with which to work.
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April 2025 by Michael ONeil
Came in looking for just a tie.
Hayden helped get all my measurements and talked me whole the process of finding my fit, and showed me new colors and styles clearly and authentically. Didn’t feel like he was trying to sell me anything or get anything out of me. This young man is really passionate about his job!
I ended up getting a full suit in Bonobos’ signature navy, and I’ll be returning for a black one soon!
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April 2025 by Colin holz
I walked in to Bonobos looking for a suit but was confused about the buying process but the sales associate Hayden was amazing he described the different options. Then helped me get fitted all while being as friendly as possible. After I was fitted it was easy to go through with my purchase and when it arrived at my house it fit perfectly I couldn’t recommend anywhere else for the quality of service and product I got at Bonobos.
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April 2025 by Jordan Golani
Guides were excellent. Very helpful, pleasant, and attentive. They knew what they were doing!
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November 2024 by Shelsea Evans
Amin could have sold me the whole store!Great a customer service! Even my boyfriend was considering looking around when we were just there for the exclusive Toysrus Geoffrey Sweater lol
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September 2024 by Roy West
Staff extremely helpful about fit. Don’t forget this is a fit and order store: you don’t walk out with your purchase.
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May 2024 by Jason Glavis
Ask for Amin !! Top-notch customer service care and comfort the whole way Amin Was extremely knowledgeable and helped me pick out my wedding suit and a suit for the wedding partyHighly recommend
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November 2023 by Lisa Labella
Visited for the first time this past weekend with my wife and her younger brother. Amin took such good care of us, going the extra mile to ensure the best fit for my brother-in-law. Amin had helpful insights too, from the standpoints of tradition, preference, and current trends. Definitely recommend working with him for all fitting needs!We also learned that Bonobos saves all sizing information across all stores. This makes future purchases easier for my brother-in-law (as he's visiting from out of state) and for us (to buy future presents). Very handy.
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November 2023 by John Kristensen
Amin was the best! Helped this lost guy find the best fits and some style!
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October 2023 by Eric W.
I had a great experience at the Corte Madera store following a mistake on my order. I purchased an outfit I needed for 10/12. I received the order and they had sent the wrong jacket. I was afraid if I reordered on line I wouldn't get the the item delivered in time. I went to the Corte Madera store and received the best customer service from the manager. He was great and fixed my problem expertly on the spot. He went above and beyond in customer service. He really showed he cared about my issue.
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September 2023 by Chris B.
I've had really great service here. The staff is knowledgeable and friendly. I recommend.
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September 2023 by Paul W.
Wow this place is a total grift. They're direct-ship only-- i.e. you can't actually buy and walk out with anything in the store. Sales guy had ample time to tell me this when I kept asking him if he had more sizes in back. But NO they only tell you at check-out; that's absolutely intentional. They want your email address and everything else they can possibly use to fingerprint you for ads and e-commerce.Also the dressing rooms don't have mirrors, they want you to come out so they can sell you. I get that online is eating brick-and-mortor (and to be fair Bonobos is one of those aggressive e-marketers). But this is straight-up grift, they're just looking for $100 bills to fall out of you like half the other stores in this mall.
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June 2023 by Annie S.
Driving from SLO to Sonoma, I planned a trip to Bonobos to buy my guy what I was hoping were a few new fits. Unfortunately, the customer service was so abysmal that I left with nothing. When I walked in, the one staff member was helping someone. No problem, I needed to peruse through the clothing anyway. After that customer went into the dressing room, I gave the worker a few mins to come over...but she didn't. So, I walked up to her and said, "hi, may I ask you some questions?" She actually looked me up and down and said, "what?" I asked her my question, to which she certainly had limited knowledge of the answer for. I also asked her what style the mannequin's pants were and she didn't know. Okkkkkaaay. You don't wanna look? Cool! I ended up leaving, which was exceptionally disappointing, because I had built my whole trip up north around, stopping at the store. I was really looking forward to buying my guy some new clothes, but it wasn't in the cards.Not being greeted when walking into a store is one thing, but being just short of eye-rolled is another. With service like this, it's no wonder brick and mortars are closing. Pass this place like a hot potato!
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May 2023 by Lisa L.
Worst customer service in a store I have ever experienced. Upon entering I was asked if I thought I was in the right store. I asked to purchase a gift card for a dear friend. I purchased a gift card and gave it as a gift only to be embarrassed that the card didn't work and said it had zero dollars. I went back to the store and was greeted by the same young man that could care less that I was even there. I told him what happened and asked for my money back. He didn't even apologize or care to keep me as a customer. I will never go back to that store or purchase from the company again.
