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November 2023 by J Woo
I recently moved and needed a storage unit. I called Corte Madera Mini Storage and Eva, the manager, met me at the facility at the time I requested and was very helpful in showing me the available storage units and explaining how the rental process works.I made my reservation online, but run into an issue with the website trying to finalize the rental. I called the office again and Eva helped me with renting the unit over the phone.Both times I interacted with Eva, she was friendly, responsive, accommodating, supportive and considerate. I am very happy with my storage and the entire rental experience.
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November 2023 by Wendy Rotar
So easy to use. When you call for information or assistance, some one actually answers the phone. Would totally use them again.
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October 2023 by L. Dashiell
After calling quite a few storage places in the area and being SHOCKED at prices, I called Corte Madera Mini Storage and got Joli on the line. Joli was understanding, knew exactly what size unit I needed to store my items and had a GREAT price! Joli made this experiance 5 stars!
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May 2023 by Julie Eckert
Inexpensive, but… no one from the company is ever onsite which poses safety issues. Can be very dark inside - interior lighting is frequently all off and it’s hard to see and feel not safe. Management doesn’t respond to emails or voicemails. I continue to be charged two months after I discontinued service through their website and scheduled move out. Still, no one responses to email or voicemail.
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January 2023 by Xan Rubey
I had some difficulties getting the online booking done but Jolie helped me out. She was friendly and efficient and we got everything arranged -- Thanks!
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October 2022 by Michael Doud
Unmanaged facility. No one is there if there are issues with this storage facility. The management is off-site. Out of the 6 or more times I tried to call them because the lights didn't work or were broken - no one answered. Get a call back much later in the day or the following day. The Support is horrible. I would never rent space here again. There are others in the area that are better run and managed.
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August 2022 by Kaitlin D.
This company is a scam!!! I booked a storage unit online but was never able to move stuff in because I was unable to get in touch with someone for the code after repeated voicemails and emails. There is no one onsite. Given my inability to connect with someone in Corte Madera, I spoke with someone at the Mini Storage central corporate about the situation, who scheduled a "move out" and confirmed my account was closed. The woman also confirmed she sent a note to the General Manager for Corte Madera about the situation. Yet I continue to get harassed claiming I owe for my unit, with claims that I haven't moved out. I have never interacted with a more dysfunctional company in my life. It is truly laughable. Look elsewhere for storage! Don't give them a cent.
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August 2022 by Ari Rozycki
I've been a customer here for over a year now. The manager, Eva, is super-friendly and responsive. The place is always clean inside and out - even the bathroom is kept very clean and smells nice! Great customer service and facility maintenance! A +++
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August 2022 by Ben S.
I've been a customer here for over a year and had only great experiences with the manager, Eva. She is super-friendly and very responsive. The place is always kept clean, orderly and well-maintained inside and out! Even the bathroom is always clean and pleasant-smelling.... Great Service! A +++
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July 2022 by John Doe
Please answer your phones and respond to voicemails.
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July 2022 by Volker von Glasenapp
Over the years I have kept storage at Corte Madera Mini storage. I was jsut to lazy to move out and the things i the unit were strictly sentimental ,not valuable. It was also well priced.In the coarse of 10 years I have experienced moth damage that completely destroyed my Persian carpet, rats that have eaten the leather and some paper items that was stored there, and a break in.The facility is dirty, hot and has no elevator for a second floor move out.still is was affordablethe last year and a half the storage fee has increased by 50% with no improvements. It had a disconnected phone number posted on the door to call with questions and asistance AND lien notices were sent with threatening letters and late fees when the automatic payments were unnoticed or late -granted the mail delayed checks deducted from my account every month but I had consistently been paying my storage unit fees for 10 years. on bill paynasty , threatening letters for a 69.00 bill.I finally switched to the auto withdrawal - once the fee jumped to 109 plus late fees. I have now moved out and own the fact that I should have done it years ago but beware before you bite the bait for storage at 109.00good luck
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June 2022 by Rachel Miller
I was a bit flustered by the website, but didn't have the willpower to face a phone tree.However, I received a phone call, quite unexpected by me, from Eva. She was very nice, answered my questions; She made it easy, websites rarely do. And so I have a storage unit. Thank you.
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April 2022 by ryan holland
Everyone at store pro has been wonderfully helpful. Moving is always stressful and I appreciate the effort and attention the employees at Corte madera mini storage have offered during this hectic time. Thank you.
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March 2022 by Jack W.
Tried repeatedly for a few weeks (at least 4-5 calls and they never answer their phone. Fine, but the issue is they NEVER return messages. Both my wife and I left messages. This is so rude, and clearly they do not care. So we went to the actual facility to see if someone was there - there was not. The funny part was they door sign said "if there is an issue with access, call" the SAME number which they never answer. SO if you did have an issue you will never get a response! No thanks, I will take my business elsewhere.
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March 2022 by Scott Perkins
Excellent management. Very responsive.
