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April 2024 by Bibi M.
Incredibly helpful and courteous employees and staff. A pleasure to shop in-person here.
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March 2024 by Chris D.
Came here to shop for some cheaper suit separates. I love this mall in general but this Macy's has gone way down hill. There's barely anyone to help you. And then god forbid you want to try anything on, there's one like portable fitting room. And then only 3 small fitting rooms in the entire men's section if that one is taken. I wanted to try something on but had to give up because all the rooms were taken. The inventory was low in most departments we visited and we heard one employee rudely interact with a customer. I almost feel like this Macy's has given up on itself. Not sure if this Macy's is on the list of ones set to close but it sure acts like it. Will not be back to shop here.
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September 2023 by Chelsea T.
Took Yelena about 15 minutes to ring up my four items. She must have asked me 10 or 11 times if I wanted a Macy's credit card...I was losing my patience and almost left the items on the counter and walked out. Really turned me off to the store.
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August 2023 by Sonia G.
After taking a while to help my daughter choose back to school clothes, I got I. Line to pay... only one person serving a line of people. I know they may be short staffed and I felt sorry for the customer service person helping each person in turn, but it took a long time- too long. Given time sunk into choosing items, I waited, but as I stood there I had a long time to remember this happened the last two times I've shopped here-- I will try really hard not to come back.
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May 2023 by Johny A.
went in today, i was being stalked by Manager Michael (Asian Man) , he was watching me from angle to angle . i go every weekend for coffee at starbucks. he decided to lie to me after telling him to stop stalking me. he proceed to lie to my face saying i was at the store for over an hour & a half which i was not. he made me feel extremely uncomfortable, we got into an argument exchange of words. he still proceeded to try to antagonize me kept walking away & kept walking back to try to argue. He tried to involve other workers but they did not want no involvement in so they ignored him when he kept trying to argue . He does not know what hes doing . its not the first time ive gone into that store & as well every time ive gone into that store these past few weeks , hes always gossiping about others workers who work in the facility he will talk smack about other people who work there in front of customers . He does not wait till customers are fully out of site. he has done it in front of me a few times .
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February 2023 by Fereshteh R.
Like to Let Macys know about an outstanding employee by the name of Elmira at the Corte Madera ladies cosmetics section who is always very kind friendly and knowledgeable about whatever that I need. Feri
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January 2023 by Cyn T.
We went to look for a particular shirt. There weren't a lot of employees around and we had to look for someone to help.We eventually found someone who could look for it. The shirt wasn't available at any local stores. Boo!I do appreciate that the store was clean.Thanks
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November 2022 by Stephanie J.
I went to purchase some Lancôme Tient Idole Ultra Wear for my vacation but they were out of what I needed. The sales associate, Stephanie, suggested that she could give me some samples to get me through my vacation. So appreciated her suggestion and superior customer service. Best experience at Macys I've ever had! Thank you Stephanie.
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September 2022 by Krish Pomichter
IT ISNT EVEN A STORE
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September 2022 by carme ng e.
What a shocker to see the flea market vibe for the sorry excuse of a "housewares dept." Poor employees. It was explained by saying "we are a small store."Fugeedaboutit. Foolish store.
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June 2022 by A. M.
I was late entering Macy's late tonight with a terrible wedding outfit situation. I had to buy items within 10 minutes since the flight is first thing in the AM.Dustin, who is the store manager went above and beyond for me. I saw one other person working. He was so quick and got everything correct. He brought out exactly what I needed and was totally awesome. This manager needs 6 stars. A huge thank you to Dustin and having great items available.
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June 2022 by Corey D.
Terrible experience recently. It was near closing time, but still plenty of time to browse a couple sections. The entire time, we were being followed and watched by creepy employees. One was even calling my girlfriend by name trying to get her attention (I assume he had heard me call her name earlier). I also tried to go upstairs to the women's section and they said it was already closed. How annoying is it when stores and employees say something is closed when the store clearly states it shouldn't be closed? Sounds like laziness and someone wanting to get off work. Be careful, this place is awful.
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June 2022 by terri b.
Can never find an associate. In any department. I can't tell you how many times I've walked out. I went to buy shoes yesterday after waiting for 10 minutes I was told to get in line at the register so that I could get the sizes I wanted to try on. The line is seven people deep. This is on a Thursday. The care factor is super low.
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November 2021 by Elmer Pimentel
Love this place . Not the many ppl out doors . Great for Xmas shopping ?!!
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October 2021 by bjulia33
Idk if it's the pandemic, but said they were open, I come all the way out here, for nothing. The Macy's looks abandoned, needless to say it isn't open.
