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March 2022 by Laura A.
I get the catalog and do occasionally purchase something and I do like their clothes. But the in-store experience leaves much to be desired as the customer service here can range from indifference to rude. Despite my complimenting her outfit, being pleasant and making small talk, I barely got any acknowledgment out of the salesperson. As a previous review mentioned, retail might not pay that well but J Jill can surely come up with someone who can represent their brand better I would think.
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December 2021 by linda corino
Always get excellent service at the Corte Madera location. All sales associates are professional and helpful. Tody the manager is fantastic.
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December 2021 by Lori A.
I really do like JJill clothes and often buy online. I had a return to make and knew I was headed into Marin, so I thought I'd stop by the store rather than dropping the item in the mail. I found the (only) person working there to be curt and borderline rude, not just to me but to the two people she helped before me. She nearly threw a sweater at one who asked for a different size and barely nodded at the second while dealing with her transaction. By the time she got to me, she had zero patience left and gave me instructions in a very clipped, annoyed tone. I was trying to be friendly, hoping it might improve her mood, but she was just...a grump? Snooty? Mean? Having a TERRIBLE Christmas? I will NEVER go back to this store, but will continue to shop online. I know retail pays poorly, but maybe there is someone nicer out there who'd like to represent your brand?
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May 2021 by Elena Mejia
Brought back some items I purchased online on the original packaging that the company used to pack and mail the items purchased.. at the time of the return, the lady at the Corte madera mall in the San Francisco Bay Area, asked me to take their packaging with me and said it’s company policy... we are supposed to protect the items and bring them in its package... and it is their packaging.. I honestly don’t see why that’s a company policy...
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June 2020 by tracy novick
Fantastic team at jjill! They always know my name and are extremely helpful finding the right style for me! Love the clothes but the stylists make the jjill shopping experience perfect.
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November 2019 by B Elise K.
Just happened to stop by on the first day of rain on Tuesday this week. What a beautifully displayed store. It was a pleasure shopping there. Very few people shopping perhaps because of the rain and Black Friday coming up this week. Was in a little bit of a hurry so I didn't have time to look at everything. The service was very good, friendly and helpful without being pushy. A young lady assisted me. She was so helpful and kind. Bought a beautiful Tunic sweater that was on sale. This is a store I will go back to. Not today (Black Friday), too busy. I want to get the same Tunic in more colors. The fit is great and the quality of the material is such that I can wash it in the machine. No handwashing for me. I recommend this store to all my friends, J. Jill Corte Madera at the Village shopping center.
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August 2019 by Stephanie Chan
Came into browse and Caroline was very helpful. She was able to locate the two summer skirts from two J Jill stores. She was very patient and professional. Thank you for delivering a great experience and high level of customer service.
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November 2018 by Carole Rosvold
Drab shapeless sacks with no styling. Sleezy fabrics on slacks, coats. Dull colors. Basically this year is a total loss for me.
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September 2018 by Rae Ann Gustafson
Cool clothes this season, great service except when tons of other customers come in.... I want the sales clerk all to myself for buying a wardrobe!
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June 2018 by Cynthia Captain
I love JJill! Lovely, well made clothes at reasonable prices. The women who work there are genuine and professional, too! I always leave there feeling happy with my purchase.
