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August 2023 by Roy Bez
I recently had the pleasure of experiencing the impeccable service and customer care at Land Rover Marin, and I must say that I am thoroughly impressed. From start to finish, my experience with this dealership has been nothing short of exceptional.My journey with Land Rover Marin began with their standard servicing for my vehicle. While the service itself was carried out efficiently and professionally, there was an unexpected hiccup—a scratch on my vehicle's exterior. However, what truly sets Land Rover Marin apart is their commitment to rectifying any issues that arise. Without hesitation, they took full responsibility for the scratch and went above and beyond to make it right. Not only did they promptly fix the scratch, but they also did so at absolutely no cost to me.What truly stood out during this process was the dealership's unwavering dedication to customer satisfaction. Not only did they fix the issue, but they also went the extra mile to ensure my convenience. They provided a loaner car that was just as luxurious as my own Land Rover, allowing me to continue with my daily activities without any inconvenience.To my surprise, when I returned to pick up my vehicle, it had undergone a thorough detailing. It felt like a brand-new car both inside and out, and I couldn't be happier. This attention to detail and commitment to providing a top-notch experience clearly shows that Land Rover Marin cares deeply about their customers' satisfaction and takes pride in their work.From this experience, it is evident that Land Rover Marin is not just a dealership; it is a place where customers' needs are not only met but exceeded. Their dedication to rectifying any issues, providing outstanding customer service, and ensuring that customers leave with a smile is truly commendable.I can confidently say that Land Rover Marin has earned my loyalty. This dealership will undoubtedly be my go-to choice for all my future Land Rover needs. If you're looking for a dealership that values its customers, takes ownership of any challenges, and consistently delivers exceptional service, Land Rover Marin is the place to go. My experience here has been nothing short of outstanding, and I wholeheartedly recommend them to anyone seeking top-tier service and care for their Land Rover vehicles.
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August 2023 by Roy B.
I recently had the pleasure of experiencing the impeccable service and customer care at Land Rover Marin, and I must say that I am thoroughly impressed. From start to finish, my experience with this dealership has been nothing short of exceptional.My journey with Land Rover Marin began with their standard servicing for my vehicle. While the service itself was carried out efficiently and professionally, there was an unexpected hiccup--a scratch on my vehicle's exterior. However, what truly sets Land Rover Marin apart is their commitment to rectifying any issues that arise. Without hesitation, they took full responsibility for the scratch and went above and beyond to make it right. Not only did they promptly fix the scratch, but they also did so at absolutely no cost to me.What truly stood out during this process was the dealership's unwavering dedication to customer satisfaction. Not only did they fix the issue, but they also went the extra mile to ensure my convenience. They provided a loaner car that was just as luxurious as my own Land Rover, allowing me to continue with my daily activities without any inconvenience.To my surprise, when I returned to pick up my vehicle, it had undergone a thorough detailing. It felt like a brand-new car both inside and out, and I couldn't be happier. This attention to detail and commitment to providing a top-notch experience clearly shows that Land Rover Marin cares deeply about their customers' satisfaction and takes pride in their work.From this experience, it is evident that Land Rover Marin is not just a dealership; it is a place where customers' needs are not only met but exceeded. Their dedication to rectifying any issues, providing outstanding customer service, and ensuring that customers leave with a smile is truly commendable.I can confidently say that Land Rover Marin has earned my loyalty. This dealership will undoubtedly be my go-to choice for all my future Land Rover needs. If you're looking for a dealership that values its customers, takes ownership of any challenges, and consistently delivers exceptional service, Land Rover Marin is the place to go. My experience here has been nothing short of outstanding, and I wholeheartedly recommend them to anyone seeking top-tier service and care for their Land Rover vehicles.
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August 2023 by Rodney S.
10 STARS if it were possible!!!!!! Brian, you are definitely an MVP!!!! By far the absolute "BEST" car buying experience I have had EVER!!!These guys don't need your business but definitely want it, and they treat you as if they do, regardless if you purchase or not. The facility is spotless, the sales team is genuinely hilarious, and not in a butt-kissing way either. their pre-owned cars are absolutely in top-tier shape, washed, vacuumed, serviced, ETC. The nicest thing is that you don't feel judged or looked down on and you won't get that expected "STUFFY" Marin County attitude. a Lil back-drop..... I have been in the market for a pretty specific Tesla, the Model S P90D with LUDICROUS MODE!!! I have looked from Sacramento To San Jose, visiting & test driving at 10-15 dealerships throughout the greater Bay Area. Only to be lied to, hustled, B.S'd, and waste a lot of time.Until Brian from Land Rover Marin called me. (see Pics) He got me way more than i was looking for and for cheaper.Let me tell you "HANDS DOWN" Marin Land Rover is Top tier, No doubt, not only did they treat my wife & me with the utmost RESPECT and kindness, we witnessed their customer service with at least 3 to 4 other customers and were very impressed. This type of customer service shows when management is treating their staff with respect and dignity. So major CUDDOS to the top brass at Land Rover Marin. Definitely tap in with Brian CHO when looking for a Jaquar, Range Rover, Porsche, or whatever, this guy is knowledgeable, Fast, hella fun and so friendly you will wanna introduce your daughter to him.. LOL..Seriously I sincerely recommend this place for trade-ins or a purchase.10 Stars in my book will be sending business your way.
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August 2023 by Sabrina Riddle
I am in awe of the stellar service I received. Every touch point of my service was flawlessly executed and exceeded my high expectations. My Range Rover had a flat tire, fortunately in my garage, unfortunately I had no wheel lock key. It was late, service had closed. I called the sales team, which was still open, he coordinated a pickup of my car the next morning, new tire ordered and replaced, new wheel locks and key ? ?, car delivered to my home same day beautifully washed. So much gratitude! ??????
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August 2023 by Latife Hayson
Land Rover Marin provides outstanding service and their staff are all superb. Could not recommend them more highly.
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July 2023 by Taylor S.
Originally posted a different review and the dealership made right on their wrongs the same day so I removed it.
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July 2023 by Eva C.
I highly recommend this dealership if you're in the market for a new rover. We had a wonderful experience and the service was top notch! All of the employees from management to the support folks were professional, honest, and personable.
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July 2023 by Christy Brooks
So refreshing - LAND ROVER MARIN is a professional, courteous, and highly competent organization. We were very pleased with our service there. (After having been a long time customer at British Motor Cars/Land Rover San Francisco, we pulled our car out from a service appointment there and brought it to LAND ROVER MARIN. We’d been lied to by SF team, they hadn't even started the engine to look at the problem, after 2 weeks). We moved the car to LAND ROVER MARIN where Irwin and the rest of the team were so helpful and communicated with us every step of the way. We most certainly plan on purchasing our 5th Range Rover from LAND ROVER MARIN.
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June 2023 by gregg tosello
Matt is back. Marin Luxury Cars has my preferred service advisor again. He always makes sure my car is in perfect shape when I get it.
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June 2023 by Walter Batt
My dealings at this location only involve with the service department side. We've had our vehicle here a couple of times and this time was by far the worst as communication was involved.
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May 2023 by Mike H.
My experience with the Marin Land Rover staff has been nothing but amazing! They always go out of their way to accommodate my needs and help me with any issues, even when things happen on a last minute notice. They make sure everything is done with perfection, and leave you feeling like you made the right decision bringing your Rover there.Matt was a great addition to their team! He treats you with care that you only would expect from a life-long friend or family member. He is amazing at communication, and is always patient and kind. His attention to the little details is unmatched and very heartwarming.Nancy puts so much effort in handling your appointment needs, from scheduling you, finding a loaner car, or a rental, even on a very short notice! She has helped me several times, and made my life much easier!Between these very special 2 people, along with their amazing team effort, skills, and caring nature, Marin Land Rover service will always top all surrounding dealerships.
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April 2023 by Jake B
100% recommend. Buying process was simple! They knew we were driving 3 hours and made it streamlined to be in and out, including car review/test and paperwork we were in and out in less than 1 hour with our new defender. Highly recommend Brian for all your buying needed.
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February 2023 by Vitalii Shevchenko
I am very glad that I found my Range Rover at this dealer. Fair price nice service. Issued very quickly. Many thanks to Jared Cavanaugh for excellent customer service.
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December 2022 by Руслан Пулей
I am not an exporter, I sold my new car to buy from you, I gave a deposit of 5K and waited 2 months. you discriminate against people.
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November 2022 by John C.
Got an Evoque HST here for the wife. Was farther out than other local LR dealers but they had the trim/specs I wanted. Process was straight forward and simple. No complaints.
