-
September 2024 by Lewis White
i had the best lululemon experience of any lululemon store i have ever been to. thank you to the sales associate for helping me find the best pair of pants. I definitely recommend this location.
-
July 2024 by kristina campbell
The staff and manager here are always really nice and helpful! I brought in a pair of leggings that were past the return date. But I had been a bit preoccupied (potty training a new puppy!), so had sort of lost track of time. The leggings were a bit too small, but the manager kindly allowed me to exchange for a different size. Thank you so very much!! I will respect the 30 day return policy in the future!
-
June 2024 by Marko Trisnohadi
The staff are delightful, nice and helpful. I wish I knew their name to get recognize by the company.
-
June 2024 by Mackenzie Anne Berwick
Chris was instrumental in solving the most stupidly complicated return of all time. He is amazing and deserves a huge raise. Incredible customer service representative and creative problem-solver! He is undeniably an incredible representative of the best parts of this brand. Literally vacation days or a pay boost or anything he asks for he should get because he is the type of person to keep me coming back no matter what. MVP MVP MVP
-
May 2024 by Pluto Nov
The tag price is 44 but I was charged for 49, no big money but this is unprofessional action. Really disappointed.
-
May 2024 by O I
Used to be the best location in the Bay Area pre pandemic. I really don’t know what happened to it… 99% of the time, shopping there is the most enraging experience, but unfortunately it is the most convenient location for me. Returns at this location should be listed as cruel and unusual punishment. Such an awful waste of time with shockingly terrible attitude. The staff there are some of the most incapable and extremely hostile store clerks I have ever met. They flip out and attack a customer every time when you ask for someone who knows how to work a register. No one has 2 hours to take out of their day to process a return. I do not get paid to watch a cashier to learn how to do a return!
Every time I go there I feel like l am getting punished for shopping with Lululemon.
I think they recruit spoiled young people from Marin County who are only there to get the employee discount for their own purchases and their people are the ones that no one else wants to hire. I am really curious on what the actual criteria for getting hired to this store are. Staff use their limited brainpower, ego and attitude to try to get through the day without doing any work and therefore never learn how to do anything but especially they dread returns.
This how physical retail gets replaced by online retail. This is how salespeople end up getting replaced by robot kiosks.
I have been your customer for 15 years now and spent a fortune with your company and I can definitely tell that the level of customer service in most locations in Bay Area and ability of your staff to perform simplest tasks is literally in the gutter. Lulu what happened to training people?!
Before going to this location highly recommend going to Yelp to read real reviews.
-
October 2023 by Emily G.
Posting this a bit late but needed to give a shout out to Ruby and Deirdra! I started a new job that requires a lot of travel and needed a new travel bag for my computer, notebooks, etc, etc that needs to go everywhere with me. I had an old Lululemon bag that I've been holding onto for years that is FANTASTIC, but had a broken zipper. Had plenty of people say tell Lulu and they'll replace it, but was a no go when it broke. Went Had a couple of items that had issues (broken zipper, tiny holes in weird places) that I had friends and family say tell Lululemon and they'll replace it, but was always a no go, which everyone I told (who shops at Lululemon) were always very surprised about. So on a whim I brought the bag I had with the broken zipper into the Corte Madera store to see if they could just replace the zipper (since they already do alterations) and ended up talking with Ruby. She left to ask someone (since she's a new salesperson, which I didn't know at the time) and she came back with "unfortunately they said we can't". Told her I wasn't surprised and told her about my experiences asking about some of the issues I've had with items over the years (3 or 4 times over the past 15-20 years) and never being able to get any help or replacements for anything. She said hold on, and left to speak with her manager (Deirdra). When she came back she said they couldn't fix or exchange my bag since they no longer had it in stock, but they'd be happy to replace it with a different bag, free of charge. She also said Deirdra said to bring in the other items I had that have issues and that they'd address them. I was kinda floored because I've always gotten a "sorry, we can't help you" response, so I didn't expect anything, but was very touched by them both going out of their way to help me, and they were both so extremely (and genuinely) sweet about everything... They both said they hated to hear I had bad experiences and wanted to fix that! Honestly, just them trying to help was enough, but they both went the extra mile (Ruby being brand new was extra impressive), and I'll be coming back to this location (which is WAY out of my way) because of that! Thank you both!! ~ Emily
-
October 2023 by Ádám Attila Dobos
Pathetic management
-
October 2023 by Natalia Navarro
As always, very friendly ? in addition to good quality, they have good customer service.
-
August 2023 by Dane Hubbard
Wonderful experience with a sales associate who was very pleasant, warm, and worked well with my 9 and 11 year old daughters. Upscale store with great staff. Manager give me a call, plenty of kudos to all who are working there!
-
June 2023 by Megan Taylor
Good selection for my plus sized girlies out there - they do stock size 18/20 leggings. I didn’t really look at tops though. They had a smaller selection of the align shorts but had plenty available online and the woman helping me (who just graduated college - congrats !!!) helped me order them online to be shipped to my house.
-
May 2023 by B M.
Went in to return an item and without hesitation the cashier snatched my phone because she was too lazy to type in my order number.
-
April 2023 by Cherish Ansanelli
Garbage clothes from what they used to be:( new viori store next to it though that does life time warranties and higher quality
-
February 2023 by Michael Oroszi
I’d you have any repairs, triple check to make sure the staff keys in your repairs properly. 35 minutes trying to track a repair which “we can’t find”. Staff was dismissive which is appalling. The customer service and brand quality isn’t what it used to be. I gave more star as the clerk wasn’t rude. Just dismissive.
-
February 2023 by photo vs apple
Super cute clothes but overpriced
