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April 2024 by Bryn Ossa
My partner and I went in for a couple backpacks for an upcoming trip and had spent about 2 hours painstakingly narrowing it down. As we were wrapping up, we asked an associate for some input and to make sure we'd considered everything, and to see if he had any input on one option vs. another. Conner was absolutely INCREDIBLE. He went into specific details about our options, pros and cons of each, appropriate sizing for our needs, pulled other options that would be worth consideration, and even pulled out his own personal backpack to look at while we were talking through options. I left feeling completely confident in my decision (a pack Conner pulled out specifically and helped me size), and having been shown all the cool features, best way to pack it for my needs, and was pointed to the packable packs that I wanted to make sure I had as part of my arsenal. Conner answered all of our many, many questions and spent so much time talking with us and giving a number of different scenarios that only someone who is an expert in their knowledge can give. Thank you so much for your time, conversation, and expertise, Conner!!
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December 2023 by Sergey Konovalov
I had an incredible experience visiting. Mr. Nathan was very polite and helped me pick out the best hiking equipment. He was very helpful and i will defiantly visit again.
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December 2023 by Ricky W
Variety, and some products on sale 30% off. Nice.
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August 2023 by Bill H.
Best outdoor sporting goods store in Marin. Good selection and for members, we get around 10% as a rebate annually. Also it's easy to order online at REI.com and return/exchange in the store. It's a classy store.
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August 2023 by Dave G.
This review is for the bike shop. The store itself is an REI. Nothing great, not horrible. The bike shop is probably the worst I've ever been to. And I worked in bike shops for about 10 years. I went in to have my tires set up tubeless on my mountain bike, and asked if they could replace the pads in my front brake. I had the new pads. It cost me $235 for the whole purchase, which was fine, they were new tires. The tires had been marked down and they initially tried to charge me the full price for them, and I always take note when businesses try to do that, because that's a lack of attention to detail, and a shady business practice. But the real bummer was they put the new pads in my rear brake. So the front brake still sounded like poop (which is why I bought new pads for it) and the rear brake, which I didn't have any issue with now had new pads. I asked them why they did this and they said the front brake still had some life on it. So I pushed the bike about 10 feet and grabbed the front brake and it sounded like heck still, so they put new pads on the front. Cool, but as I walked the bike home I noticed the bike had some resistance to it. Both new pads were dragging on the rotors. And not just a little. So I took it back, and the guy bleed my brakes a bit, and he really tried, I'll give him that, as these brakes are finicky as heck (they are SRAM), and I left with them a little better, but they pretty quickly snugged up again. I went for one ride, the rear brake drags pretty bad, and consequently sounds like poop too now. The REAR FREAKING BRAKE THAT HAD NO ISSUE WHEN I BROUGHT IT IN. So no, I don't recommend these folks. We also took my girlfriends bike in for a tune up and I'm pretty sure they wiped the bike down and gave it back to us. It had all the shifting issues it had when we brought it in, and they did address it when we brought it back, but come on. There's no integrity with these folks. DO THE JOB RIGHT THE FIRST TIME AND NOT WHEN SOMEONE CALLS YOU OUT ON THE SHIT JOB YOU'VE DONE.
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August 2023 by Arthur B.
This is a review based on approximately 60 visits to REI in Corte Madera over about 10 years. This Cooperative store, which is not your standard sell anything, do anything for more profit retailer, is populated by employee owners who, for the most part, really care about doing a good job and about selling you only products that they would, or in many cases actually do, use themselves. Compare that to your usual retail environment.So I trust in the quality and reliability of anything I buy here. When you need it to work properly in a wilderness area, or even when just casually cycling down the road, that is extremely important. Perhaps not your place if you're looking for quick fashion, but for people who do outdoor sports or other active pursuits, this is the best place to buy the needed tools and clothing.
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July 2023 by Katie Norton
I was absolutely disgusted both times I came to this store and checked out. I was given attitude by two different associates for not signing up for their rewards program. I will not be coming back to this store due to poor treatment.
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June 2023 by Patrick D.
Good outdoor products storeThey were out of the tick remover I was looking for. But I will be back.
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May 2023 by Natalie Summerlin
Just went in at 5:58pm and they said we couldn’t shop. Not accommodating and we are not from here. I think you should be able to shop if you are in the store be for it closes.
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May 2023 by Craig McDow
Great service very knowledgeable. The equipment I have purchased here has functioned very well and I am very happy
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May 2023 by David K.
Just came back from REI with a new backpacking backpack. Helped by Steve who knew backpacks like no other and took the time to really help me understand what I needed.
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April 2023 by Mr. S.
Having shopped REI for almost 30 years, the brand and store experience continue to decline rapidly.In the glory days when there was no competition, when the store experience and breadth of products was at its best, the whole member loyalty was just a part of the gimmick that did drive some loyalty.After my last several visits to the OG Berkeley store (which remains a hot mess), the SF and Corte Madera stores, there is a consistent lack of help and product that is not 'in-stock'.Let's assume for a moment that REI has experts that can help you. Where are they?Let's assume for a moment that REI has a huge selection of technical products for a vast spectrum of outdoor activities. Where are they? No apparent product categorization (signage, merchandising, etc.). Even understanding where men's and women's apparel is located, begins and ends is almost impossible. These are foundational retail concepts.Today, went to buy a pair of Hoka's. Had to wait for the one 'green vest' and when he finally came over, I told him what shoe I wanted and when he did return, he had brought the wrong shoe. Sorry..."you can probably get it online" he said.Insult to injury, they only had two colorways. Selection???Asked two green vests if they sold compression socks. Both responded saying, "maybe downstairs".REI, stop living in the past and drinking your corporate Kool-Aid believing the myth that you are special in any way and that long-time members are SO blindly dedicated that we will deal with your poor retail experience.
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February 2023 by I. Cruz
The British accent sweet girl in the shoes section helped me to find the right pair of Hoka for my tires feet. Unfortunately I can’t remember her name, but I will always remember how helpful she was.
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February 2023 by Marty West
More floor space than the REI nearest me so I expect it has more selection. Helpful and knowledgeable staff.
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January 2023 by Cristofer Ochoa
The store members were friendly and very helpful. I was assisted by an associate named Kyle. Kyle was super helpful and patient. He also told me about this cool jewelry. Thanks dude!
