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September 2023 by Robin J.
Worst grocery store in Marin. Unfortunately I am forced to go there because it is the closest to me. Customer service is horrible. Want someone in the meat section? Good luck. Want to talk to a manager? Good luck. Want to go through a line where an actual human being scans and bags your purchase? Good luck. They only have live people for 15items or less otherwise you have to go through the self check out which is backwards. If I have a large purchase I am obviously spending a decent amount of money and should have a real person checking me out. My last four trips there have been horrendous customer service. I will find somewhere else to go even if I have to drive further. Also produce sucks. I can't remember he last time we found decent Basil there. I literally go to an entire different store just for Basil.
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July 2023 by Janeve westcarth
Could have been better customer service
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May 2023 by Norma P.
This store's produce dept is BAD!!! Today I was shopping for produce, the asparagus was stale, every single bunch was wilted, the heads were dried, some had gone bad and were slimy. Cauliflower heads had brown spots, every one. Green beans were yellowed, wilted, some had spots. The pre-packaged veg racks were near empty. After extensive remodeling and a coupon campaign in the neighborhood to invit folks to see your refreshed digs this was huge letdown. I will be going to TJ's and Nugget in the future.
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May 2023 by Jerry G.
I've been going to safeway at cabrillo and 10th for more than 30 years. I consider the people who work there not as employees, but as friends. Denise, Ricky Givens, Eric, Prudencia in produce are all hardworking and easy to get along with. They know their inventory, and are helpful in finding items that you are unable to find. They have a large parking lot and are open until 12: AM. which is convenient for those whose jobs prevent them from getting there in the afteroon. Jerry Gray 2759 McAllister St.
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April 2023 by M H.
Staffing and attitudes at Strawberry and Corte Madera stores unfortunately appear to have declined substantially. Prices always ring up wrong and new staff always want your phone claiming it is a clip or click problem. Most of the time its not and, no - I don't want to give you my phone to prove the issue and have you fumble around with it and have to follow you around the store to get it back while dragging my cart and child along. I can't visit these stores anymore without 2 to 3 pricing issues every time I visit. It used to be there wasn't an assumption it was automatically the customer's fault and an argument/hassle, but now every time staff assume its the customer's fault when its been (1) a wrong sign or promos, (2) not on click and clip promos or (3) stock on the wrong shelf, etc. Staff are condescending and usually wrong - but gone are the apologies and polite attitudes. I agree as others have said - getting help at the Deli takes an act of God. (Last time I saw a woman just walk around and help herself out of frustration.) Most staff and management at these stores no longer appear to want to be in a Customer Service roles- so really, why are you? I'm sure these jobs are challenging but I did it when I was younger and people can be good at it. If you aren't, you should move on. I'd rather deal with a stupid automated scanner and 1 person that is able to troubleshoot than the current hassles. So Safeway - I suggest you do the math if each time moving forward the pricing glitches happen - I'll just take it up with the credit card company next time there is a pricing issue and, you Safeway, can deal with that and the chargeback fees of $25 a pop for pricing mistakes (which will far exceed any profit you will make.) I'll then save my sanity and skip purchases at the Deli and head over to Trader Joes (whose staff are much more attentive and polite.)
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March 2023 by Joce J.
Robin from the deli has a bad attitude...I usually buy their 8 piece chicken but this time I get 4 pieces of the chicken and they are smaller than the wings. How disappointing. I think I'll just buy fried chicken at KFC. I was waiting for service and it wasn't even busy. Robin and a crew member were more interested in what they want to buy instead of paying attention to the customers. They really should pay attention to who is in line. This guy cut in front of me and she didn't see that I was first in line.
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May 2022 by Charisse B.
Their customer service is horrible. If you are ever in the deli or sandwich line, be prepared to wait for at least 15-30 minutes even if you're the only one in line. The employees stand around talking to each other all around the store, are less than helpful if you ever need to call with any questions, and the cashiers take their sweet precious time ringing you up regardless of how many people are in line. Two stars for full shelves and good selection. Zero for customer service.
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April 2022 by Kellee T.
This goes ONLY for the deli. Everytime I go it seems impossible to get anyone's attention to get help. The employees are always hoding out on the back & completely oblivious, or just don't care that I have been standing there waiting for 10 minutes or more. Please don't suggest it is because they were busy, I am a former Safeway employee years ago & customers are ALWAYS supposed to come first. I was the only one waiting there. So apparently they do not want my business, & I walked away. (I will say that there is this one guy who works there who seems an exception to this. Always friendly, with a smile & doesn't leave me waiting forever. Also, he gets it right which is something that the other deli employees, if I do manage to get their attention, cannot seem to do. I wish I knew that one guys schedule & I would only go then.)
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February 2022 by CleeClee C.
I went into the Corte Madera Safeway Deli section and orders two sandwiches. The food in the deli was OLD and they did not have fresh food. The lettuce was old and wilted and they didn't change or replace the lettuce they were serving it to customers. The tomatoes were old as well and the sandwich was POORLY made. I ordered a sandwich that had bacon on it and they had cut one piece of bacon in half and gave me one piece of bacon and said it equaled two pieces and it didn't that's not how it work. One piece of bacon is one piece of bacon you don't cut it in half! The deli in this store is giving customers less of what is advertised and making cheap sandwiches water while charging regular prices. I paid almost 20 dollars for two sandwiches that had wilted old lettuce and old tomatoes and half the amount of bacon. I was very disappointed and not satisfied. Won't be returning to their deli department.
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December 2021 by Sheila M.
Hector in the bakery is an amazing cake designer!! He is truly talented. I have now ordered 3 cakes from him and he has always delivered beautiful cakes that everyone in the party talks about. He works with me on my different inspirations and I now have friends and family special requesting Hector to design their cake.
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December 2021 by C LaMonte Wilson
I will be speaking with the general manager of the Corte Madera location as well as a district manager due to the inhumane behavior of the clerk I had tonight had an attitude rolled his eyes and I'm not gonna tolerate that crap from him or from anyone else when I spend my hard earned money
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September 2021 by John S.
Customer Service hasn't been the same since Lyle left the Meat Dept at this store, any questions I had about whatever I was buying; I would directly ask Lyle - he had a positive attitude and overwhelmingly charming personality compared to other employees.. It's sad to see that Safeway doesn't recognize it's good employees; I saw a young eager man trying to climb the ranks and was always doing Surveys for the kid, just for him to be gone and be replaced with emotionless people who can't even make eye contact with you when you ask them a question. I'm not sure what Safeway is doing to it's employees; hopefully good stuff; however it would be nice to hold on to employees who are charismatic-personable-charming.. It seems all the good ones disappear; I hope to see good customer service make a comeback at this store once again.
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August 2021 by Mary B.
I used to shop here at least twice a week but have stopped and am not going back. There are always long lines and very few cashiers. I got tired of waiting half an hour in line to buy my groceries. There are plenty of other grocery stores in Marin who do a better job of it.
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August 2021 by Styleyogini ..
Just love this local gem. The deli sandwich I got today was a thing of beauty - and yummy. Thank you, Mill Valley Market!
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August 2021 by Maria Luz O.
This is such a beautiful store with same Italian family present in the store running all. They have so many items to find never ending with great hot bar and sushi.
