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May 2024 by Amy Kuschel Brugger
I had the best shopping experience at Splendid in Corte Madera! The clothes are really beautifully made and practical - making it hard to decide what to buy. Thankfully, the sales staff is very knowledgeable and helpful. Especially Era and Maria!
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April 2022 by Bernice F.
These are the most professional ladies !! They know their merchandise and are more than willing to help you . The vibe is top shelf . I always leave happy and relaxed
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March 2022 by Lisa Roberson Slaton
The manager at the store in Houston, Lisa is very rude. I went to return a shirt that I ordered on line and was told there were no returns only store credit. I explained that the I was not told that since I had ordered in the store. She then proceeded to tell me that I was not their typical customer. I have been shopping there for years. As I was walking out she told the other lady there is a difference between a client and customer and I was not a client. Someone should really educate her in customer service!!
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December 2021 by Sara Willett
My daughter received a Hanukkah present from her grandmother from Splendid - a single outfit totaling $400. My daughter is Autistic and Splendid is one of the few places she will wear clothes from so we buy A LOT of product from them! The purchase was made in October and gifted the first week of December - but grandma purchased the same size as last year and my daughter has grown. I have receipts and the items are in the proper packaging with all tags. I tried to exchange or return for credit to the local store - and was told they could not help and was treated VERY rudely. As the purchase was made online, I reached out to customer care with the receipt and asked to exchange for the correct size. Customer care sent an automated message saying they could not return and when I inquired about an exchange I was told they would not honor an exchange and there is nothing I can do. Splendid is a luxury brand and should have the ability to honor returns/exchanges in store - and if not online. If a return cannot be honored an exchange should he honored. This is terrible service. Essential, my mother in law spent $400 to throw items in the trash because we have no use for them and no recourse despite the items still being sold for full price online and in store - and having tags and original packaging and a receipt. We will never buy from Splendid again - and will work endlessly to ensure no one we know buys from them either! So incredibly disgusting!
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August 2021 by Jodi Matilsky Douberly
There is absolutely no way to get in touch with a human. I have had a problem with my order and have emailed and messengered all multiple times. They are unwilling to help. They send the same automated email. The 3 T-shirts that I ordered were short and I’m not a tall person. They were small
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November 2018 by Allie C.
Every time I come here the girls are SOOO SOOOO helpful. I feel very comfortable here and they're fabulous at finding exactly what I need! Always come to Splendid first!!!!
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March 2018 by Armando Salcido
Great service and product including kids. Picked up an outfit for my daughter. Great staff! Go visit.
